Taobao customer service, as the frontline staff of Taobao store, has great responsibility. It shoulders the burden of store turnover rate, payment speed, sales volume and after-sales service quality.
Because the speed of reply will directly affect the transaction rate of the store, when a customer enters the store for consultation, it will be very important to reply at the first time and give the customer a feeling. Too slow a reply will lead to many customers losing because they are unwilling to wait.
Related information:
Before doing Taobao customer service, you should go through some training, understand the goods in the store, understand the basic operation of the work platform, and understand the rules and regulations of Taobao.
Need a certain typing speed, customer service needs one-to-many work, which means there may be many buyers consulting at the same time. Answers are generally answered in chronological order, or you can operate flexibly according to the situation after you are proficient in your work.