How to call 12306 for manual customer service?

Take Xiaomi mobile phone as an example, you can dial directly.

1. Dial by mobile phone, and the dialing number is: 12306.

2. Then enter "1" on the keyboard during the tone.

3. Then you are prompted to switch to manual service, and press "0" on the keyboard, so the switch to manual service is successful.

4. If the voice operation is completed, you can end the call and press the dial key to end the voice.

Main functions:

"Railway 12306" not only provides the functions of ticket purchase and ticket inquiry, but also adds three menu functions: railway information, self-service and platform alliance. "Railway Information" issues timely and authoritative news and passenger and freight transport notices; "Self-service" provides the public with the most commonly used passenger self-service inquiry service.

The platform alliance has opened the entrance of other new media service channels of the Railway Corporation, and directly reached the official new media channels of "China Railway" people, Xinhua, Sina and Tencent, Weibo and National Railway Administration 18. "Railway 12306" mainly provides passenger and freight transportation information inquiry service. According to the system prompts, citizens can inquire about the remaining tickets, trains, pre-sale period, sales outlets, logistics services, freight business premises and other information by inputting characters or voices.

The newly launched "Railway Companion" APP is a companion public service application specially launched by the railway department for passengers. It integrates three modules: reading, audio-visual, fun and play, and displays railway service information and popular science knowledge for passengers through electronic magazines, video animations, fun games, etc., providing entertainment, eliminating travel fatigue and gaining a more three-dimensional ride experience. Moreover, this application can be used offline after downloading, and will not increase new user traffic.

On February 3, 20 16, the "12306" mobile phone APP was used to inquire about the late arrival of new trains. Passengers can choose the "Late Inquiry" service in "My 12306" through the "Railway 12306" mobile APP. After entering the name of the station and the number of trains to be inquired, you can inquire about the train delay information within 3 hours at the designated station, which is convenient for passengers to make boarding arrangements in advance.

Refer to Baidu Encyclopedia for the above content? Railway 12306