Consultation service: 0898-88289389(24-hour answer)
English hotline: 0898-88289390(24-hour answer)
Ticket counter tel: 0898-88289 135
VIP building service hotline: 0898-88289 18 1, 0898-88289247 (fax)
First-class service hotline: 0898-88289606
Business VIP service hotline: 0898-88289607
Lost and Found Tel: 0898-88289397 (06: 30-02:00 a.m.)
Baggage enquiry: 0898-88289 126(24-hour answer)
Sanya Phoenix Airport Service
1, Sanya Airport has specially launched the boarding gate baggage card, security check forwarding service, and health code check pre-check boarding pass punching service, which has turned the original system regulations into more temperature-sensitive implementation and tried its best to improve the speed and experience of passenger check-in.
2. Sanya Airport has added "love handrails" in the security inspection channel for elderly passengers or some passengers with mobility difficulties and unstable standing to hold hands when receiving security inspection. In addition, in order to solve the problem of wheelchair passengers getting on and off the ferry, Sanya Airport has carried out technical transformation on the shuttle bus and installed detachable wheelchair pedals to facilitate wheelchair passengers getting on and off the ferry.
3. In order to build a barrier-free service information bridge and make the travel of hearing-impaired and blind passengers more convenient and smooth, Sanya Phoenix International Airport upgraded the safeguard measures for special passengers, adding hearing AIDS and braille paper at T 1 and T2 special passenger service counters respectively, so as to provide meticulous and considerate humanized services for special passengers in need.