What does Tik Tok consulting service mode mean?

Ask questions in Tik Tok's private letter. When users ask questions in private messages of Tik Tok, the system will prompt that they have entered the consulting service mode. In this mode, if you ask questions in a friendly and polite way, it will be easier to get answers and help solve problems. Therefore, questioners should pay attention to their words and deeds, be polite and friendly when communicating with each other, and try to express their meaning clearly, so as to obtain better consulting experience and service quality.