2, the tone is kind, and the end can be properly asked: Excuse me, did I answer your question clearly? Release slowly, pause for 2 seconds, and then hang up.
3. When encountering difficult customers, be patient, meticulous and enthusiastic, try your best to complete the questions raised by users, respond to users' questions in time, and recognize customers' ideas!
The rules of "three sentences and half sentences" are as follows:
The first sentence: "In short ...". This sentence is mainly used to quickly explain the core selling points of the product, such as "In short, we recommend mobile high-speed fiber-optic broadband to you". When refining this sentence, all branches should pay special attention to refining and make the main selling points clear within three sentences.
The second sentence: "especially suitable for ...". This sentence is mainly used to combine the selling point of the product with the usage scenario, and further elaborate the characteristics of applicable users, thus forming a * * * sound with users. For example, "Mobile fiber-optic broadband 2-year package, less than X cents a day, unlimited time, no fixed line, no strong mobile phone, no initial installation fee, broadband rate X m, convenient internet access."
The third sentence "After you use it ...". This sentence is mainly used to introduce the selling points of products in a realistic way according to the needs of users mastered in the early stage. For example, "there are no other broadband charges within 2 years, so don't worry about the broadband arrears. As long as the mobile phone communicates normally, it will be free."