2. Custom interface
The interface of the customer service system can be customized according to the style of your website, and there are more than 20 professionally designed style templates to choose from.
Step 3 talk online
There are many ways to establish a dialogue with website visitors, and the more powerful chat function assists the dialogue, allowing you to provide the most professional service for visitors.
Step 4 send pictures and files
You can easily send pictures and files during a call to assist communication and improve customer service efficiency.
Step 5 push the form
Customer service can take the initiative to ask visitors to fill in business cards and obtain visitor information, so as to track service customers.
6. Internal dialogue and group chat. Company employees can chat individually or in groups, providing a convenient platform for internal communication.
7. Customer Service Transfer and Return The customer service staff can transfer the visitors and conversation record to other customer services to provide more professional services, and other customer services can directly return the visitors to the previous customer service after processing.
8. Check the behavior of visitors
Customer service can check visitors' browsing records and stay time in real time, invite potential customers to establish a dialogue, and seize every visitor on the website.
9. Monitor customer service
Administrators can check the current call information and busy degree of customer service in real time, which is convenient to understand the work of customer service.
10, historical visitor management
You can view all the visitors' records that have visited the company's website and seize every visitor's resource.
1 1, company organization, customer service management
According to the organizational structure of the company, the management structure of customer service system is set up to realize online customer service management, which is more efficient.
12, dialog access allocation management
Customize the distribution method of new and old visitors' consulting customer service according to the company's needs, so that visitors can easily find the right customer service.
13, knowledge base management
Unified management of the brain of customer service system, including common words, common documents, common forms, automatic greetings, self-help questions and answers, etc.
14, clairvoyance
Customer service can see in advance what visitors have not sent, and grasp the psychological state of visitors.