To improve the communication ability of new employees in the workplace, in addition to communication with colleagues, the most important thing is communication with leaders. But for newcomers who have just entered the workplace, what kind of communication is conducive to the development of the workplace? This paper aims to improve the communication ability of new employees in the workplace.
Improve the communication ability of new employees in the workplace 1 1, and fully understand the importance of communication.
As mentioned above, excellent enterprises regard communication as a high-level management, but many enterprises are not smooth in communication, harmonious in interpersonal relationship, unreliable in win-win cooperation between enterprises and customers, and their performance goals and tasks are not smooth. Poor communication often leads to the decline of production and management efficiency, the decline of product and service quality, the increase of cost and the decline of benefit. Any enterprise that wants to study and improve its communication ability must make all employees, including operators and managers, aware of the importance of communication.
Drucker, a world management master, emphasized in Management Mission, Responsibility and Practice that organizational communication is the central concern of all enterprise managers. Enterprises are exposed to endless information, but the gap (misunderstanding) between enterprises and between enterprises and the outside is widening, and a large amount of information makes communication more urgent and difficult. Some people pursue self-awareness and always emphasize acting according to their own wishes. They need self-knowledge and communication. Many enterprises don't really understand communication at present, and their mastery and application of communication (methods and skills) are still far away. In order to achieve goals and improve performance, enterprises must take communication as a way of organization and management, not a means.
2. Establish a smooth communication mechanism.
What is a smooth communication mechanism? Welch believes that smooth communication is arbitrary communication. The success or failure of an enterprise depends on whether a mechanism conducive to communication can be established. Make it institutionalized, orbital and regular, make information transmission faster and smoother, and achieve the purpose of high efficiency and high energy.
The premise of smooth communication is to let everyone face the reality together. What is the reality? How to adapt to market changes requires communication within the enterprise, between superiors and subordinates, and between various departments of the enterprise; Outside the enterprise, the enterprise should communicate with customers and suppliers (of course, the enterprise needs to communicate with community and social management departments).
The core of smooth communication is to create consistency and strive to achieve a * * * understanding of values, beliefs and aspirations. Because there are differences between operators and employees in values, beliefs and aspirations, it is the focus of enterprise management communication to reach * * * knowledge communication in values, beliefs and aspirations. Excellent enterprises in the world are reshaping their values, beliefs and aspirations, and strengthening management communication for this purpose.
The principles of smooth communication are as follows: communication is a kind of perception (sending information for the receiver to perceive), communication is an expectation (knowing what the receiver's expectation is), communication needs requirements, and communication and information are opposite and interdependent. Information is concrete and can be coded, but it has no personality. Information is based on communication, and its effectiveness depends on the predetermined communication.
Smooth communication is an attitude and a cultural environment. What attitude? Welch said that attitude means that people dare to express their objections and respect different views. This is our way to solve the contradiction. What is the environment like? The environment is not condescending communication, but equal, open and face-to-face communication, which is two-way interaction.
Smooth communication is a kind of borderless communication. The essence of borderless communication is teamwork. Teamwork is to mobilize all employees to give suggestions or opinions to the company. Wal-Mart and Panasonic ask employees to put forward suggestions and opinions for enterprises in the form of bills, and tens of thousands of suggestions or opinions are issued every year. Every bill has been communicated and demonstrated, and if feasible, it will be adopted and implemented. If it is not feasible, it will be fully communicated and explained. After Welch's five-year reform in General Electric, many employees still care about their promotion and job security, and they don't care about the reform of enterprises and the change of corporate culture from the bottom of their hearts. Is this the backwardness of employees? Welch believes that this is not that employees are backward, but that we have not found the key and method to manage employees. Enterprises adapt to the market quickly, relying on teamwork and giving employees more rights and responsibilities. To this end, Welch promoted the "team work plan" and held regular employee seminars, with dozens to 100 employees attending each time. The manager put forward the topic, arranged the agenda and left, and the external professionals hired by the enterprise inspired and guided the employees to discuss freely. Employees can make a list of their own problems and argue seriously. The manager will reflect them on the spot when he comes back. The manager must answer every opinion face to face and make a decision on the spot. If some questions cannot be answered on the spot, they should be completed within the agreed time.
Smooth communication is a kind of communication between mind and emotion. Employees should have a grateful heart, and bosses should also have a grateful heart. Enterprises should establish a benign and open communication mechanism and cultivate an open and shared corporate culture. When communicating with employees, leaders must put themselves in the position of employees and be "open-minded", "heart-to-heart" and "put themselves in their shoes", otherwise they will have psychological obstacles and communication will be unsuccessful. Communication should have five hearts, namely, respect, cooperation, service, appreciation and sharing. With this "five hearts", we can communicate better and respect employees. We should learn to appreciate employees and share knowledge, experience, goals and everything worth sharing with them at work. Wal-Mart pays special attention to letting employees share the joy of success and the pain of failure.
The basis of smooth communication is that employees are respected and have the right to speak. Employees are valued, cared for, cared for and have the right to speak, which is a kind of value.
3. Build a platform for information exchange and communication.
Face-to-face communication in various forms, levels and contents inside and outside the enterprise is important, but it is by no means all. The satellite network communication system established by Wal-Mart in 1970s aims at exchanging sales and logistics information. Wal-Mart holds an early meeting at 7: 30 every Saturday. People attending the morning meeting can be people from all departments of the headquarters, heads of branches around the country, and even employees. There were dozens of people at first, and then there were about two thousand people. The morning meeting is to exchange information, introduce experience, analyze the situation and strengthen internal and external communication. This way of communication is lively, full of fun and passion, which is very popular and the best communication platform. Ge holds a staff meeting every 1 ~ 2 months. Through satellite live broadcast and webcasting, GE's 300,000 employees all over the world can get to know the thoughts of leaders and senior management at the first time, and get to know the company's development goals and policy adjustment information. At the staff meeting, the company CEO and managers at all levels regularly communicate face to face with employees. GE conducts an annual public opinion survey, including anonymous public opinion surveys on GE values, six sigma management, and whether you are satisfied with your current job. This gives GE CEO a very objective understanding of the ideas of employees around the world, including employees' satisfaction with the company and suggestions to the company. Every opinion poll should write a report and make an improvement plan. Welch's successor Immelt often sends emails to employees all over the world, telling them about the changes in the company's business and sharing his experience with employees.
Many large enterprises and small and medium-sized enterprises have begun to exchange information with employees through local area networks and e-mails. Some enterprises have also created internal publications and newspapers to communicate and exchange information, and at the same time enhance their execution and cohesion.
Methods and skills of management communication
1, good at listening. Encourage and promote each other to express their wishes, get information from each other through exploration, tell each other that you fully understand each other's meaning, and repeat and express that you have not misunderstood each other's meaning. When Akio Morita, the founder of Sony, had lunch with his employees, he found that one employee was preoccupied and stopped eating, and no one paid attention to him. He took the initiative to sit opposite the employee and chatted with him. After a few drinks, the employee finally spoke about the situation and problems of Sony's buried talents. Therefore, Akio Morita has a series of ideas to reform the personnel management system, including the implementation of internal recruitment system, so that the most capable talents can find their favorite positions, and the human resources department can effectively find talents. Sony lets employees change jobs every two years. For those energetic and self-motivated talents, they are not passively waiting for work, but actively giving them opportunities to display their talents.
2. The atmosphere is harmonious. A harmonious atmosphere can make each other more willing to communicate. The premise of harmonious atmosphere is to pay attention to language. What to say to a person, never say the most taboo words of the other person; Praise and affirm more, and don't maliciously slander criticism, which will make the atmosphere tense, produce conflicts, and interrupt or invalidate communication. The key to a harmonious atmosphere is to shorten the distance, don't put forward goals that can't be achieved at all, and distinguish between those who support their families with wages and those who work with values. Don't simply think that all people are highly consistent with their own knowledge, views and attitudes, treat different people, adopt different models and communicate with others with understandable "language". Before communication, we should seriously think about what kind of language and methods the other party can accept, and choose the ways and methods that the other party can accept to communicate. This is the first step of successful communication. The key to a harmonious atmosphere is to be relaxed and humorous, not to hurt people, not to be angry, and to have a sense of humor, which is easy for the other party to accept. Not from me to you, but between us and the members. Hewlett-Packard Company adopts "open office". Except for a few meeting rooms and reception rooms, no matter what level of leaders, there is no separate office, no title, and the chairman is also called by his first name. This is conducive to communication between the upper and lower levels and creates an atmosphere of equal cooperation and harmonious development.
3. Sincere behavior. People who say well and do badly can't communicate well with others, and people who act insincerely can only admit their mistakes and start over. A passenger on a flight told the waiter that he needed a cup of hot water to take medicine, and the waiter promised to deliver water as soon as the plane entered a stable flight. 15 minutes later, the plane has entered a stable flight state. The passenger service bell rang in a hurry, and the stewardess suddenly realized: Oh, no, she was too busy to pour water for that passenger! So she carefully sent the water to the passengers and said with a smile, "Sir, I'm really sorry for delaying your medicine because of my negligence. I am very sorry. " The passenger refused to forgive her negligence. On the next flight, in order to make up for my mistakes, every time I go to the cabin to serve the passengers, the stewardess will walk up to the passengers and ask him if he needs water or other help with a smile. Passenger Yu Nu ignored the stewardess. Before arriving at the destination, the passenger asked the stewardess to send him the guest book. The stewardess was very polite and said with a smile, "Sir, please allow me to express my sincere apologies to you again. No matter what advice you give, I am willing to accept your criticism! " The passenger took the guest book and wrote a paragraph in it: "During the whole process, your sincere apology, especially your 12 smiles and warm service to the passengers, deeply touched me, and I finally decided to write the complaint letter as a commendation letter! Your service quality is very high. I will definitely take your flight next time I have the opportunity! "
4. Explain it briefly. This is a shortcut to improve communication efficiency. Being able to explain a very complicated and profound truth in very popular language is a skill and a real master. Haier Zhang Ruimin talks about the deficiency and improvement of management with Koninkin's law, and talks about the talent competition mechanism with horse racing, with excellent results. Lenovo Liu Chuanzhi compares the function of the organization to the blind and the lame, which is extremely incisive.
5. Self-criticism. Self-criticism at the moment of success is self-motivation. Self-criticism in failure can gain understanding and support. Self-criticism in public is moral integrity. People who never criticize themselves must be people who don't want to make progress and whitewash their mistakes. Kōnosuke Matsushita's oral language is: I am just a primary school graduate, with poor health and many shortcomings and mistakes. Panasonic has done well because of everyone's hard work and hard struggle ... What did Li Ka-shing ask his mother after his first business failure? His mother asked him to apologize to all employees and customers and got support. This laid the foundation for later success.
6. altruistic thinking. Altruistic thinking is the lifeblood of communication, which emphasizes "being kind to others". In today's society, there is private property and private interests, and it is impossible to allow others to consider personal interests. However, people who take money as their soul and are single-minded are vulgar people in people's minds. Kōnosuke Matsushita said that such people are not doing business or undertaking, but just speculating, and it is difficult to achieve great things. The core of kazuo inamori's philosophy which is very popular today is altruistic thinking. At the beginning of his business, Mr. kazuo inamori focused on realizing his own value and communicated with employees many times, hoping that Qi Xin would make concerted efforts to manage Kyocera well. Some people say, why do you let us believe you? Can you give us a raise and bonus? Such people left Kyocera, but Mr. kazuo inamori changed the realization of technological ambition to lead employees to get rich, emphasizing that only employees can create happiness for customers first. Kazuo inamori advocates that enterprises must give more consideration to customers, distributors and partners in their operations, so as to continue to develop and grow together.
Improve the communication skills of new employees in the workplace 2 0 1. Matters needing attention in talking with colleagues
Don't talk too much, but don't talk too little. Having a good proper limit is the most important thing. We spend most of our time in the workplace with our colleagues. Chatting with colleagues will take up a large part of the communication content. Therefore, it is very important to grasp the communication with colleagues.
How to communicate with people with different personalities?
Everyone's personality in the workplace varies widely. In the face of different people, you can't use' the same dish' for entertainment. After all, everyone has different tastes, and the way you like to speak may not be acceptable to others. Therefore, watching people cook is indeed a craft. So what typical personalities do we usually encounter in the workplace? What measures should we take to deal with these people with different personalities? Mastering communication skills with colleagues with different personalities will help you to advance your work smoothly in the workplace and create harmonious interpersonal relationships.
03. How to resolve the contradiction between colleagues?
Try to avoid conflicts between workplaces becoming "zero-sum" games. If everyone can't win, don't become a lose-lose. Where there are people, there are contradictions. Different views and interests will naturally form a situation of mutual influence. With contradictions, how to resolve them is the real art. A good workplace communicator is not that he can avoid contradictions, but that he can sort out the development trend of things, understand the individual's ambivalence, and make use of the characteristics of human nature to make big things small and trivial.
Being in a contradictory workplace relationship for a long time will not only affect your mood, but also seriously affect your cooperation. At this time, what specific measures should you use to resolve it?
04. Language skills in reporting to leaders
In the workplace, besides communicating with colleagues, the most important thing is to communicate with your leader. If communication between colleagues is the main content of workplace communication, then communication with leaders is the key to directly affect your career development. We often meet such people around us. On weekdays, their work is not the best, but they can have a very harmonious relationship with the leaders. So that those who work hard all day, in the end, it is not as effective as they report once.
All talk and no practice, false style; Practice without words, stupid; Talk and practice, really. Some people say that this is the result of flattery. I don't deny it, but I can't fully agree with it. Aside from the superficial phenomenon, I say there is some truth in it. Existence is reasonable. How should you report to us in the workplace?
05. How to refute disagreement with leaders?
Leaders are not saints, and sometimes even in professional fields, they are not necessarily inferior to front-line performers. So it is normal for leaders to say the wrong thing and make the wrong decision. So what should you do as a subordinate? Should we keep repeating our mistakes according to the meaning, or should we be a loyal minister like Wei Zhi and speak out loudly?
I think everyone has their own answer. However, as a person with a sense of justice, he should have an attitude to point out problems and avoid losses. But do we want to be like Wei Zhi? I think it depends on whether your leader is "Li Shimin". Throughout the ages, there have been many "Wei Zhi" and few "Li Shimin". It's good to be a loyal minister, but it depends on whether your immediate boss buys it. Can you be honest and not harsh, then accept it and change it? This also tests a person's wisdom in life.
06, the leader met awkwardly at the dozen circle field.
In the workplace, you are always embarrassed. Every employee hopes that when he is embarrassed, a colleague can stand up and help him. Leaders who pay great attention to face, in this case, actually want to stand up for them.
People who are good at playing circles don't have to sacrifice themselves to complete the leadership; Is to be able to quietly save leadership and invisibility at the forefront. This will not only help leaders get out of trouble, but also prevent themselves from being isolated in the future.
In the workplace, things are ever changing. Although we can sort out many coping theories, it is a drop in the bucket to face the reality. Theory is used to guide practice, but it cannot be copied, otherwise it is metaphysics. For us in the workplace, only by studying more, thinking more and using more can we gradually form our own communication and get along with each other.