In our daily life, more and more people will come into contact with job responsibilities. Job responsibilities refer to the specific work content of workers, their responsibilities, reaching the standards required by superiors and completing the tasks entrusted by superiors. Want to learn to formulate job responsibilities but don't know who to consult? The following are the job responsibilities of the hotline customer service I have compiled, which are for reference only and I hope to help you.
Hotline Customer Service Responsibilities 1 Telephone Customer Service/Hotline/Call Center Service Staff Sacco (Shenzhen) Technology Co., Ltd. Sacco (Shenzhen) Technology Co., Ltd. Luban arrives home and Sacco.
Description of responsibilities:
Our company provides dormitories.
1, answer 400 phone calls and accurately answer the telephone consultation questions of customers and masters.
2. Reception reply of online user consultation (QQ, Shangqiao, WeChat, APP online consultation);
3. Effectively collect customer feedback and suggestions;
4. The company official website message and message processing on the bridge.
Qualifications:
1, Mandarin standard, good communication skills, excellent emotional control ability;
2. Familiar with office software and network tools;
Welcome the fresh graduates to join us.
Reasons for choosing Luban to go home:
1, business model! (Internet companies, big market, steel demand, new model)
2. Development prospect! (After home improvement, the market is 4.2 trillion yuan, with listing strength and options)
3. Corporate culture! (The company has no classes, flat management and younger team)
4. Training mechanism! The company conducts regular training and gives opportunities for learning and growth.
5, promotion space! (Entrepreneurial companies, there will be a lot of vacancies in middle and senior management positions in the future)
Hotline Customer Service Job Responsibilities 2 Job Responsibilities:
1, responsible for answering online customer service software and 400 hotline, accepting customer inquiries, recording customer inquiries and complaints, and feeding them back to customers according to corresponding procedures;
2. Provide customers with complete and accurate solutions and information, solve customer problems and provide quality services;
3. Be responsible for order export, delivery arrangement and order status tracking of the responsible platform;
4. Be responsible for docking customer service related matters with the platform person in charge of the channel;
5. Responsible for processing the information tables of each platform;
6. Complete the monthly sales task.
Requirements:
1, technical secondary school degree or above, with more than 1 year customer service experience;
2. Putonghua standard, with good logical thinking and communication skills, and strong flexibility;
3. Have good service consciousness and good emotional control ability;
4, familiar with customer complaint handling methods and skills, have a certain understanding of customer service;
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