I. Understand the functions and limitations of the 12345 hotline.
12345 the citizen service hotline is a comprehensive government service platform, which aims to provide services such as policy consultation, complaints and suggestions. However, due to various reasons such as poor information communication and complicated procedures, sometimes people's livelihood issues may not be solved in time. At this time, citizens need to understand the limitations of the 12345 hotline and seek other ways.
Second, seek the help of relevant departments or institutions.
When the 12345 hotline can't solve the problem, citizens can try to contact the relevant government departments or institutions. For example, if it is a housing quality problem, you can contact the housing and urban-rural construction departments; If it is an education problem, you can contact the education department. Citizens can obtain the contact information of relevant departments through government websites, official WeChat official accounts and other channels.
Third, reflect problems through letters and visits.
Letters and visits are a way for citizens, legal persons or other organizations to reflect the situation, put forward suggestions, opinions or complaints to relevant state organs. When people's livelihood problems cannot be solved by other means, we can consider reflecting them through letters and visits. Citizens can submit petition materials to the local petition department, describe the problems in detail, make demands, and attach relevant evidence materials. The petition department will investigate and deal with it according to the prescribed procedures, and give the public a corresponding reply.
Fourth, the use of media public opinion for supervision.
Media opinion plays a certain role in promoting the solution of people's livelihood issues. Citizens can expose their problems through news media, social platforms and other channels, causing social concern. This will not only increase the pressure to solve the problem, but also attract the attention of relevant departments or institutions, thus promoting the timely solution of the problem.
To sum up:
When people encounter livelihood problems that cannot be solved by the hotline 12345, they can solve the problems by understanding the functions and limitations of the hotline, seeking help from relevant departments or institutions, reflecting the problems through letters and visits, and using media public opinion to supervise. These methods can complement each other and improve the efficiency and success rate of citizens in solving problems.
Legal basis:
Constitution of the people's Republic of China
Article 4 1 stipulates that:
People's Republic of China (PRC) citizens have the right to criticize and make suggestions for any state organ or state functionary; Any state organ or state functionary has the right to lodge a complaint, accusation or report to the relevant state organ for illegal or dereliction of duty, but shall not fabricate or distort facts to make false accusations or frame up. For citizens' complaints, accusations or exposures, the relevant state organs must find out the facts and be responsible for handling them. No one can suppress it, and no one can retaliate. People who have suffered losses due to the infringement of civil rights by state organs and state functionaries have the right to compensation according to law.
Regulations of People's Republic of China (PRC) Municipality on Letters and Calls
Article 2 provides that:
Petition as mentioned in these Regulations refers to the activities conducted by citizens, legal persons or other organizations by means of letters, emails, faxes, telephone calls and visits. To report the situation to the departments of the people's governments at all levels and the people's governments at or above the county level, and put forward suggestions, opinions or complaints, which shall be handled by the relevant administrative organs according to law. Citizens, legal persons or other organizations that reflect the situation in the form specified in the preceding paragraph and make suggestions, opinions or complaints are called petitioners.