1. Crew service refers to providing guidance and information consulting services for passengers on the train, such as station information, transfer information, fare information, etc. To help passengers solve various problems and provide a quality service experience.
2. Safety monitoring is responsible for monitoring the safety of passengers in the car, finding and handling various safety problems in time, and reporting to relevant departments.
3. Emergency handling refers to organizing evacuation of passengers, providing emergency rescue and coordinating all forces to deal with various emergencies in case of train failure, safety accidents and natural disasters.