First, customer pain points: What are customers most worried about when choosing domestic service?
1, security issues
In the field of domestic service, safety is one of the most worrying issues for customers. Customers are worried about the safety of domestic servants, whether domestic servants have criminal records, bad behavior records and whether they are healthy.
Once, I received an old lady's demand for domestic service. She is worried about letting strangers into the house, let alone taking care of her husband. She is very sensitive to the background and word of mouth of the waiter, so she asked us if the waiter had undergone background investigation and training and had any service experience. I understand her worry, so I spent a lot of time communicating with her and patiently explaining to her that our domestic helpers have gone through strict background investigation and interview, and through comprehensive training and guidance, we ensure that the waiters have a good reputation and a clean background. Only in this way can the service personnel enter the customer's home to provide services. I also introduced the professional knowledge and experience of the waiter, so that she accepted our service with confidence.
2. Quality of service
When customers choose domestic service, the second problem they are most worried about is the quality of service. Customers are worried about whether the professional level and working attitude of domestic workers meet the requirements. Especially in the field of home care, customers expect domestic workers to have higher knowledge and experience in medical care.
Another customer, a pregnant lady, is very concerned about the quality of service. She needs a domestic servant to help her take care of her young children, but she is worried that the waiter does not have enough experience and skills to provide professional nursing services. I understand her worry, because I am also a mother with children, and I know how important the safety and health of children are. So I shared my parenting experience with this client and introduced her to the medical care knowledge and experienced waiters provided by our little brother gang. In the end, the customer chose Xiao Gegang's housekeeping service and thanked us for providing professional nursing service.
. In addition, we will match the most suitable domestic helper according to the needs and requirements of customers to ensure customer satisfaction and professional service.
3, the price problem
Price is one of the most sensitive issues when customers choose domestic service. Customers are worried that the price is too high, that domestic helpers will charge extra fees, such as meals and transportation, or that "the goods are not worth the price". At the same time, customers are also worried that the low price will affect the quality of the service personnel we provide.
I once met a customer who was very concerned about the cost of service. She has heard that some bad domestic service companies will charge extra fees during the service, so she is worried about being charged extra fees. I introduced her to our little brother's transparent and fair price system and provided various service packages for customers to choose from. In the end, this customer chose the housekeeping service of Little Brother Gang and was very satisfied with the transparent and fair price we provided.
Second, solve the pain points: how can the younger brother help solve these concerns?
1, security issues
In the recruitment process of domestic servants, the younger brother gang strictly requires domestic servants to provide ID cards, health certificates, no criminal records and other relevant certificates. At the same time, the little brother gang will also conduct several rounds of interviews and background checks on domestic servants to ensure the quality and safety of domestic servants. In the process of domestic service, the younger brother helps to provide a healthy and safe working environment to ensure the quality and safety of service.
2. Quality of service
The domestic servants of Little Brother Gang are professionals who have undergone rigorous training and assessment, and can provide high-quality domestic service. The little brother gang will also regularly train and assess domestic servants to ensure the continuous improvement of their service level. In the field of home care, the domestic servants of Little Brother Gang have high knowledge and experience in medical care and can provide professional nursing services. For example, the domestic workers of Little Brother Gang can provide health care, rehabilitation care, physical care, psychological support and other services for the elderly to help customers take better care of themselves or their families.
3, the price problem
Hong Kong provides a transparent and fair price system, and customers can choose different service packages according to their own needs, clearly charging. Little brother's housekeeping doesn't charge extra fees, such as meals and transportation. Little Brother Gang also provides a flexible service model, which can provide customized service solutions according to customers' needs and budgets.