The 95598 customer service hotline of State Grid Customer Service Center, which integrates automatic and manual services, provides customers with 24-hour, all-round one-stop service, mainly providing services such as fault repair, electricity fee inquiry, power business consultation, complaints, reports and suggestions.
95598 is the official customer service number of State Grid. You can call 95598 directly to inquire about the cause of power outage and the call time in your area. State Grid is an efficient energy transmission channel and optimal allocation platform. It is a key link in the sustainable development of energy and electric power, and plays an important role in the modern energy supply system, which is related to national energy security.
"Ten Commitments" of Power Supply Service of State Grid Corporation of China;
1, urban area: the reliability of power supply is not less than 99.90%, and the voltage qualification rate of residential clients is 96%; Rural areas: the reliability of power supply is not less than 99.5%, and the qualified rate of residential client voltage is 94%.
2. Provide 24-hour power outage repair service, and the time for power supply repair personnel to arrive at the scene generally does not exceed: 45 minutes in the urban area; 90 minutes in the countryside; 2 hours in special remote areas.
3. The power supply facilities are scheduled to be overhauled and blacked out, and announced to the public 7 days in advance. Take power outage measures for customers who are in arrears with electricity charges according to law, send a power outage notice 7 days in advance, and resume power supply within 24 hours after the fees are settled.
4. Strictly implement the electricity price and charging policies formulated by the competent pricing department, and timely disclose the electricity price, charging standards and service processes in the power supply business premises and websites.
5. Response period of power supply scheme: residential customers shall not exceed 3 working days, low-voltage power customers shall not exceed 7 working days, high-voltage single-power customers shall not exceed 15 working days, and high-voltage dual-power customers shall not exceed 30 working days.
6. Time limit for power connection: After the electrical engineering inspection is qualified and the relevant procedures are handled, the residential customers will send electricity within 3 working days, and the non-resident customers will send electricity within 5 working days.
7. After accepting the customer's application for checking the billing watt-hour meter, the test result shall be issued within 5 working days. After the customer proposes that the meter reading data is abnormal, verify and reply within 7 working days.
8, when the power supply is insufficient, can't guarantee the continuous power supply, in strict accordance with the government approved the orderly power plan to implement peak-shifting, stop power limit.
9. The power supply service hotline "95598" accepts business consultation, information inquiry, service complaints and power outage repair 24 hours a day.
10. After accepting the customer's complaint, contact the customer within 1 working days and reply to the handling opinions within 7 working days.