In order to improve the customer service experience and promote the integration of the whole network, ZTO Express recently announced that it will launch a nationwide unified customer service hotline 953 1 1. With the opening of 953 1 1 customer service line, the customer service system of ZTO express network is further improved, and the customer service process will change from passive to active.
Customers will enjoy many services such as self-service ordering, business consultation, express mail inquiry and complaint acceptance before, during and after sale. This special line will be open to customers all year round, and the whole network will be implemented uniformly, effectively solving the problems of busy lines and busy telephones, and providing customers with a standardized and smooth express service experience.
ZTO express
On May 8, 2002, ZTO Express was established, and the business volume of the whole network on that day was only 57 votes. In 2003, Enterprise official website was established. In 2005, it took the lead in opening the inter-provincial shuttle bus from the Yangtze River Delta to Guangdong and Beijing in the private express delivery industry. In 2008, all trunk vehicles of the company installed GPS satellite positioning system, and the financial settlement of network fees changed from manual to system settlement, and began to undertake Taobao business.
On 20 10, the whole network integration strategy was launched, and the shareholding system reform was carried out internally. 20 1 1 The daily average business volume reaches 1 10,000, and the distribution centers with independent property rights such as Dongguan, Taizhou and Wuxi are invested. On the 20th anniversary of12, the average daily business volume of the company exceeded 2 million votes.
Reference to the above content: Baidu Encyclopedia -ZTO Express