You can complain to the consumer protection association, to the market supervision and management department or to the postal administration department. Complaints should be clearly informed of the basis of complaints and complaints, and complaints should not be unreasonable.
Article 28 of the Provisional Regulations on Express Delivery: Enterprises engaged in express delivery business shall implement information management in the whole process of express delivery, publish contact information, ensure smooth contact with users, and provide services such as business consultation and express delivery inquiry for users. Users who are dissatisfied with the quality of express delivery service may complain to the enterprises engaged in express delivery business, and the enterprises shall handle and inform the users within 7 days from the date of receiving the complaints.
Express complaint preparation materials
1. Express delivery number: Express delivery number is the unique identification of each express by the express delivery company. Through the courier number, you can find the detailed information of the courier.
2. Recipient and sender information: Recipient and sender information is important information for courier companies to deliver express delivery. Through this information, we can confirm whether the express delivery is correct.
3. Name of courier company: The name of courier company is the object of our complaint and needs to be confirmed clearly.
4. Reasons for complaints: The reasons for complaints need to be clear, which can be delay, loss, damage, etc.