1. First of all, you can contact the relevant departments of Hengdian, such as Hengdian Studios or Hengdian Actors Association, and consult their specific policies and procedures. They may ask you to provide some necessary information and materials so that they can help you solve the problem.
2. If you can handle it on the spot, you can go to the relevant office of Hengdian in person and have face-to-face communication with them. Before handling, it is best to confirm the requirements and specific handling procedures with them by phone or email in advance to avoid a trip in vain.
Remember to prepare some personal identification documents, such as ID cards and household registration books, which may be required to be submitted to verify your identity and qualifications.
4. If you can't go to Hengdian in person, you can contact them by phone or email to ask for their specific requirements and processes. Sometimes they may ask you to fill out an application form or provide some other documents to unlock your actor card.
In short, whether you go to Hengdian site or contact relevant departments by phone or email, the most important thing is patient communication. They will help you solve the problem according to your specific situation.