Legal basis: Opinion 2 on opening and running 12345 public service hotline. 12345 Work contents of public service hotline. 12345 public service hotline integrates consultation, complaint, service, information collection and analysis, coordination and supervision, covering government affairs, people's livelihood, development and supervision. There are four main tasks: 1. Government service: provide information consultation on laws, regulations and policies of various units for enterprises and the masses, and accept complaints, opinions and suggestions from various departments and units in performing their duties. 2. Convenience service: provide enterprises and the masses with information consultation on various social services such as water, electricity, gas, medical care, education, communication, transportation, radio and television, banking, insurance, food ordering, reservation, intermediary, hotline transfer of relevant service units, contact with service outlets, and provide services such as legal consultation, public welfare assistance and volunteer demand free of charge. 3. Service supervision: follow up and pay a return visit to the implementation of various consultations, complaints, suggestions and service requirements put forward by enterprises and the masses, and urge relevant units to correct and deal with violations in time to ensure that the demands are handled in a timely, standardized and reasonable manner. 4. Decision-making staff: make public opinion analysis of various demands made by enterprises and the masses, track and analyze the handling of demands of various units, and form analysis and suggestion materials in time for the decision-making reference of the municipal party Committee and the municipal government. On this basis, strengthen cooperation with municipal administrative service center, municipal government information center and other units to realize the interconnection and interaction between "one phone" and "one phone" and "one phone" and other government services, and share resources.