I hope it helps you! Hello, this hotel won't and can't tell you, because everything is confidential to hotel guests. Usually you are asked to call the person you are looking for directly. If it is really urgent, the front desk will also consult the guests first, and the room number can only be told after the guests agree.
I hope it helps you! At about 4 pm on Saturday, a middle-aged man took a woman (mistress) to the hotel to check in, and asked that this was a confidential room, and no one should disturb it. After the front desk opened the room, it was specially marked, because most people would not have such a request, and this unclear thing has happened in hotels before.
Sure enough, at 6 o'clock in the evening, a middle-aged woman went to the front desk to find someone, saying that her husband was staying at the hotel and had something urgent to find her. The front desk checked the guest's information on the computer and immediately saw the requirements of the confidential room, saying that there was no such guest. But that woman didn't believe me and said to follow her all the way. Seeing her husband enter the hotel, she asked the front desk to check it again carefully, and she sat on the sofa in the lobby and refused to leave until her husband came out.
This has happened in hotels before, and everyone has learned a lesson. The boss also taught us how to deal with it. The front desk told the manager that there was no such guest. At this moment, the manager came. After asking about the situation, he basically determined that this woman is the wife of the guest, and this woman is very arrogant, saying that she has something very important to find her husband, and she will not leave until he comes out.
Then the manager had a brainwave and said,' I'll go to the office to help you find the guest information.' While stabilizing women's emotions, women quarreled in the lobby at that time, and some guests saw it, which had a bad influence.
When the manager arrived at the office, he quietly told the guest by phone that someone was looking for him at the front desk and explained the situation to him. The guests know that they will never see each other again. Let's get rid of them as soon as possible.
When the manager came out of the office, he told the woman in the lobby that there was really no such person in the hotel. If she makes trouble again, the hotel will choose to call the police. But the woman still didn't believe it and quarreled for a few minutes. At this time, the manager took out his mobile phone and prepared to call the police. Seeing the manager like this, the woman suddenly stopped making trouble Maybe it's because we always said there was no such person in the hotel, and we left ourselves wisely.
Later, when customers checked out, they even praised the hotel in a low voice and said that they would come again in the future.
Discussion:
I wonder if you have a better idea. Is there a set of employee training procedures?
Guo Liyuan: This question belongs to the privacy of the guests. As a hotel, you don't care what the guests do (except illegal). Your responsibility is to provide the service that the hotel should have and protect the privacy of the guests.
1. When foreign guests are looking for accommodation guests, they can help them find them, but pay attention to whether the guests have left any messages. If the guest proposes to set up a confidential room, the hotel promises to keep it confidential. If it is leaked to outsiders, it is equivalent to breach of contract, and it is necessary to bear the "liability for breach of contract".
2. If a foreign guest comes to find an accommodation guest, please contact him himself, because the mobile phone is very convenient now, and since he is a friend, it is impossible not to know his mobile phone number.
If the foreign guest says he doesn't have a mobile phone number, the hotel service staff can say that we haven't found the guest you are looking for at present. If you must find it, please leave your mobile phone number, and we will inform you as soon as the guest you are looking for arrives at the hotel.
4. If foreign guests leave their mobile phones.