What's the number of 123 12?
It's the phone number of the National Intellectual Property Protection Reporting and Complaint Center. According to the Opinions of the Ministry of Commerce on Strengthening Commercial Administrative Law Enforcement (Shangzhifa [2008] No.503), it is decided to use the resources of the existing complaint reporting service center to extend the network and expand its functions, and form a 123 12 complaint reporting service system in the commercial field as an important support for commercial administrative law enforcement.
123 12 responsibilities of enterprise complaint reporting service center
1, 123 12 Business Reporting and Complaint Service Center accepts the following reporting and complaint consulting services: related to refined oil market, coal market, recycling of renewable resources, catering, accommodation, bathing, foot bath, direct selling, online trading, franchising, retailer promotion, spare parts trading, scrap car recycling, beauty salon, dyeing and washing. Do a good job in registration, diversion, transfer, handling and feedback of reports and complaints on foreign trade, anti-dumping, countervailing and anti-monopoly that disrupt market order and infringe intellectual property protection, as well as policy consultation on relevant laws and regulations.
2. Provide consulting and guidance services for the public and enterprises on relevant laws, regulations, rules and normative documents in the business field, as well as administrative examination and approval and procedures.
3. Collect and report important information about unexpected events that endanger business management order, abnormal situations in domestic and foreign trade and market economic order.
4, statistics, reporting complaint information and business law enforcement data.
5. Undertake other tasks assigned by superiors.
123 12 workflow of enterprise complaint reporting service center
1. The service center that accepts complaints reported by "123 12" shall seriously accept complaints reported by consumers through telephone, books, short messages, internet and visits. 24-hour acceptance system for reporting complaints.
Second, registration requires registration to report complaints. The name or unit name, telephone number, postal code, illegal facts and relevant clues and evidence of the reported complainant shall be recorded in detail; The name, address, telephone number, postal code and complaint requirements of the complainant shall be carefully recorded. Informants who do not want to disclose their names and identities should respect their expression of will.
Three. Accepting reports and complaints within the scope of functions and powers in the commercial field shall be accepted in accordance with relevant laws and regulations in the commercial field.
Four, the facts are clear, the circumstances are simple, and the case is investigated and dealt with on the spot by the summary procedure. The accepting department shall refer it to the commodity inspection department for timely treatment; Cases that also need to be investigated and dealt with shall be handled by the inspection sub-bureau or relevant functional institutions in accordance with the division of responsibilities. Complaints about consumer rights disputes that belong to civil disputes shall be mediated in accordance with relevant regulations. For the consultation telephone, the accepting personnel should answer it correctly. If you can't answer, you should explain the situation or inform the relevant departments for consultation. Reports and complaints that are not under the jurisdiction of the administrative department of the Food and Drug Administration shall explain the situation to the complainant.
Five, the complaint case after mediation according to law, inform the complainant in accordance with the prescribed procedures; Inform the results of handling the case and reply to the informant if necessary.
Six, filing complaints and related materials, should be filed in a timely manner.
Legal basis:
According to the Opinions of the Ministry of Commerce on Strengthening Commercial Administrative Law Enforcement (No.503 [2008] of the Ministry of Commerce), it is decided to use the resources of the existing complaint reporting service center to extend the network and expand its functions, and form a 123 12 complaint reporting service system in the commercial field as an important support for commercial administrative law enforcement. In order to strengthen commercial administrative law enforcement and maintain the order of commercial circulation, the Ministry of Commerce has guided the competent commercial departments of cities above the provincial level to establish a 123 12 business reporting and complaint service center, opened a nationwide unified 123 12 business reporting and complaint service hotline, and established a nationwide unified123/kloc-2 business reporting and complaint service hotline.