Customer service related to freight transportation
The guest asked: Can I wrap the mail?
1. Dear, I'm very sorry, I can't guarantee the mail. Our baby's profit is very low. The postage is collected by the courier company, and we only collect it. Please forgive me.
2. Kiss ~ It's already a very favorable price here, and the postage is also paid by the logistics company ~ If Kiss really likes our baby, it can be automatically packaged if you buy two pieces, and you can also get exclusive coupons for members by paying attention to the store. Just order if you like!
3. I'm really sorry, dear, but the baby you consulted can't be mailed at present. But you can place an order with other products in our family, so that it can be delivered to the parent package. Our store expects to deliver the goods within 2 days after payment. Don't hesitate to like our baby.
4. Fairy ~ Store items do not support postage, but when you place an order in 49 yuan, the system will automatically mail it to you. The courier here can accept the appointment. Don't pay attention, the courier warehouse here will choose the courier that suits you best!
The guest asked: How can I get the set meal?
1. Honey, you're just in time. At present, the store is having a celebration ~ you can buy two treasures at will in this store. After choosing your favorite baby, take a photo with the shopping cart and contact me to modify the postage.
2. Dear friends, we all buy more than two treasures, and the system will automatically send them to you.
Dear, during the new activities, all new products and treasures are free of postage. You can look at the baby's details here. All new products are free of postage. If you like, take photos and take them home. It's a great deal now.
Dear, you can get the postage if you buy 99 yuan in our store (except in remote areas). Send by default! Express delivery, if the express delivery can't reach your location, you can contact us to change the express delivery.
5. Dear ~ When our store orders more than 199 yuan, the system will automatically package and mail it. Our cooperative express delivery, we will automatically arrange for you where the above express delivery is not available, so you can rest assured to place an order!
The guest asked: Can you send me (other express delivery)?
1. Dear, we send by default. If you need to appoint another courier here, you can take pictures of the baby and note the name of the corresponding courier on the message. Send other express delivery, you need to bear the relevant freight.
Dear, our family cooperated in express delivery. The order quantity is large, and the designated express delivery is not supported for the time being. Thank you for your understanding!
Dear, our default is, do you think you can send Shentong there? It is ok to send other express delivery, but you need to pay the corresponding freight here.
Our store sends it by default. During the activity, there were a large number of orders, and the designated express delivery was not accepted for the time being. If you have any other questions, you can leave a message for customer service. Customer service will answer the messages one by one.
5 pro, delivered by default in our store. Does not support designated express delivery? Please rest assured that our cooperation in express delivery is very powerful. Generally, it can be delivered within 48 hours after being photographed. Thanks for your support.
The guest asked: Why doesn't your store have freight insurance?
1. Dear, I'm very sorry, but our store doesn't include transportation insurance. If necessary, you can buy it yourself when you place an order.
Several customers have returned this baby, but if you are not sure, it is recommended to buy it yourself.
I'm very sorry, but we don't have transportation insurance service yet. But dear, the quality of our products is very good, and there are many repeat customers. You can rest assured to buy them. If there is uncertainty, you can also buy transportation insurance yourself.
Sorry, our profit is very low, and there is no freight service for returning packages for the time being. But all our products are guaranteed, and there is no reason to return them within 7 days. There are still a few return orders, but if you are really not sure, I suggest you buy them yourself.
4. Dear friends, the store has small profits but quick turnover, and there is no freight insurance for the goods. But our products are of good quality, so if you like them, please place an order as soon as possible!
The guest asked: the quality is not good! !
1. Dear, we are sorry about this problem, too. See if you can choose to return it and send it back to us, and we will give you a refund in time. The freight will be reimbursed to you!
Honey, I'm sorry. Maybe the warehouse didn't check it carefully when it was delivered, which caused you trouble. Do you think we can send the baby back for you to change? We will bear all the freight you send back.
Dear, I'm very sorry for the inconvenience. Would you please have a look and send it back to us for another one? We have received the clothes you sent us, and the freight will be transferred to you through Alipay!
4. Kiss, do you think this is ok? You send it first, prepaid. Remember to take a screenshot of the freight. Send me Alipay account number and name for registration. We will refund our parents after receiving the package.
Dear, the problem you reported may be caused during transportation. We are very sorry to be here! Thank you for your feedback! If you return the goods there, we will pay the postage. Do you think this will work?