Yu Ruiqing's Ruiqing Studio

In order to build a high-quality service brand of the station and create a "bright spot" and a "business card". At the beginning of 2002, the station set up Ruiqing Studio and Ruiqing Worktable named after Yu Ruiqing, and Yu Ruiqing was the monitor. She united and led the whole class to develop from the initial simple content of consulting and answering questions and providing various services to "attentive service", put forward the service concept of "limited space and unlimited service", and created the working methods of "three listening, four moving, five heart, six diligent and seven watching", namely, listening to accents, asking questions and talking; Actively answer passengers' inquiries, guide passengers, help the elderly and take care of the young, and solve problems for special passengers; Treat passengers warmly, take care of them carefully, help them sincerely, answer questions patiently and accept opinions humbly; Eye diligence, ear diligence, brain diligence, mouth diligence, hand diligence and leg diligence; Look at the characteristics of clothing, age and physique, facial expression, behavior, carrying goods, fellow travelers, demand intention and so on. Observe the passenger's dynamics and analyze the passenger's psychology with heart. We should think of "Ruiqing" that passengers did not expect, so that passengers can enjoy the beauty, influence their feelings and infiltrate civilization from the service of "Ruiqing" and make the service of "Ruiqing" closer to the hearts of passengers.