In the rapidly developing society, job responsibilities are used in many places. Job responsibilities can clarify what everyone's job responsibilities are, what kind of work they should undertake, what responsibilities they should undertake, how to do better, what they should not do, and so on. So is it really difficult to formulate job responsibilities? The following are the job responsibilities of the front desk of the media company I collected for you (5 selected articles). Welcome to read the collection.
Responsibilities of Media Company's Front Desk 1 1. Administrative Front Desk Reception
1. Receive visitors
When receiving visitors with unknown purposes, first ask the reason of the other party's visit, and judge whether it is necessary to inform the relevant personnel of the company to receive them according to the situation. If you have a valid reason to visit or have made an appointment, you should contact the relevant personnel quickly, ask the visitors to wait in the living room and pour water or drinks for the guests. If the interviewee is a group president or other senior executive, he should confirm the appointment time with his secretary and inform the reception.
2. Reception of consultants
If there is a business consultant visiting, please ask the assistant of the business department or the staff of the customer service department to assist in the reception.
answer the phone
When you answer the phone, you should say "Hello, Dida Group" first. Use polite language when answering the phone, record the phone information and inform the relevant personnel in time (note: don't disclose the contact number of the group president or other senior executives to others at will).
4. Reception of sales staff
If salesmen from other companies come to sell during working hours, they should politely refuse and tell them that selling in the company during working hours will affect others' work.
Second, the transfer of letters, newspapers and magazines.
When you receive letters, newspapers and magazines, you should quickly and carefully identify the recipient or recipient unit, and promptly notify the recipient to come and collect them. If the recipient is the group president or other senior management, it should be delivered to his office or to his secretary as soon as possible.
Third, express management.
1. Receive express delivery
Be familiar with the courier companies that have business dealings with the company at present, update the contact person of the courier company and their contact information in time, and warmly receive the courier who comes to deliver and pick up the goods every day.
Hand over the courier
When receiving the courier, quickly and carefully identify the recipient or the recipient unit, and promptly notify the recipient to come and collect it, and make a good registration for receipt. If the recipient is the group president or other senior management personnel, it should be sent to his office or notified to his secretary to collect it as soon as possible.
Fourth, the work of the meeting
1. Preparation before the meeting
Take the initiative to pay attention to the meeting information, learn about the meeting from the organizer or organization department, record the preparation work in time and actively assist; Prepare for the conference room; Assist the meeting organizer to do a good job of meeting notification.
2. Service work in the meeting
Keep the quiet environment outside the meeting room, prepare tea and drinks for the participants in time according to the requirements of the meeting organizers, and stand by and assist other meetings at any time.
3. Improve the work after the meeting
Responsible for checking and closing the electronic equipment and appliances in the meeting room; Tidy up the meeting room and assist the meeting organizer to improve the work after the meeting.
Verb (abbreviation for verb) manages the daily affairs of the front desk.
1. Ensure the normal use of electronic equipment at the front desk.
If the electronic equipment such as computers and telephones at the front desk fails, colleagues can check it first. If it can't be repaired, please ask colleagues to contact suppliers or external maintenance units to troubleshoot.
2. Front desk power management
After work every afternoon, you must turn off the power of the electronic instrument at the front desk before you can work.
3. Company key management
The front desk is equipped with conference room keys and personal office keys, which should be properly kept for use.
Responsibilities of the front desk of the media company. The front desk of the company is the company's foreign-related window, and the reception at the front desk directly represents the corporate image and service quality. Therefore, we must strictly abide by the reception work norms.
I. Job responsibilities
1, responsible for the reception, registration and guidance of company visitors, and shielding irrelevant personnel, door-to-door salesmen and unreasonable people.
Outside or assist the relevant personnel to deal with.
2, responsible for the company's newspapers, mail, parcels, newspapers.
3, responsible for answering the phone, record the phone content, and do a good job of communication.
4. Keep the front desk environment clean and tidy.
5. Responsible for printing company documents and assisting in copying.
Second, the specific requirements of the work
1, reception
—— Set up a company visitor register, and all personnel who come to the company need to register (friends or construction workers who are familiar with the general manager can be exempted from registration). The name, the number of visitors, the reason for the visit and the time of entry and exit are indicated on the register.
-Don't judge a book by its cover.
—— When receiving visitors from the company at the front desk, you must get up, smile and greet, and serve warmly.
-Ask about the reason for your visit. When a visitor asks for a company employee, the receptionist should first ask if there is an appointment, ask the visitor to register, and then call the employee he is looking for to ask if he wants to bring it in. If he answers that he needs to bring it in at once, he should lead the way before leaving. If he needs to bring it in later, he should arrange for the guests to wait in the lounge. Take it into the office, and then pour water for the guests (seven minutes full). -When the guests leave, please register the departure time and greet them with a smile. "Goodbye, please take care!"
You must be on duty during working hours. That is, 8: 30 am-12: 00 am,13: 30 am-17: 30 am. If you need to travel, you must apply to the leader to ensure that there are no vacancies at the front desk.
Step 3 answer the phone
Answer the phone within three rings. If you answer the phone after the phone rings more than three times, you should say: Sorry, I have to go just now. what can I do for you?
-When answering the phone, use standard language: "Hello, this is Cheng Fengju!"
-For important or important things that need to be conveyed, make a call registration (caller's name, reason, call time)-Pay attention to etiquette when answering the phone, don't bend over or eat in your mouth, and pay attention to controlling your tone when you speak. Answer the phone as short as possible, and personal calls should not exceed three minutes.
-Answer the phone before the other party hangs up (except personal calls).
4. Assist the cleaning staff to keep the front desk clean, free of dust and stains. Personal belongings and sundries shall not be placed on the desktop, and food shall not be eaten at the front desk.
5. The company's letters, materials and magazines should be delivered to all departments or relevant personnel in time.
Third, gfd requires
1. If the company customizes uniforms, it is necessary to wear uniforms to work. When there is no predetermined uniform, you should dress generously and appropriately.
2. Don't wear slippers or leather sandals similar to slippers to work.
3. Wear light makeup during working hours and no makeup at the front desk.
4. Keep a good posture of standing, sitting and walking, and avoid rude behaviors such as manicure, makeup and humming in front of guests.
Responsibilities of the front desk of the media company. Hygiene and cleanliness
1. Go to the office every morning and clean it up.
2. Ensure that the desktop of each office, living room and bathroom is clean and tidy, the documents are neat and orderly, the entertainment supplies are replaced in time, and the glass and floor are spotless.
3. Clean up the garbage in time and keep the room well ventilated.
Water the flowers and trees regularly and in time to keep their vigorous vitality.
5, do a good job of health maintenance and supervision in the later period.
Second, telephone reception
1. Keep a pen and paper beside the phone so as to record the contents of the phone in time.
2. Be responsible for answering the front desk service hotline and transferring calls, and do a good job in telephone consultation. Important matters should be carefully recorded and communicated to relevant personnel to avoid omission or delay.
3, responsible for telephone answering, fax sending and receiving, etc.
4, correctly handle the customer's message, telex, etc.
Third, customer reception.
1, receive visitors, strictly implement the company's reception service specifications, maintain good manners and be polite and generous. Guide tourists to the corresponding departments and provide services such as tea and drinks.
2, responsible for the establishment and management of visiting customer files.
Fourth, office work.
1. Be responsible for the procurement and use management of office furniture, equipment and supplies, and record, distribute, manage and optimize the process of company personnel receiving office supplies.
2. Arrange meetings and make written minutes, arrange meeting rooms and business trips in time, arrange sports cars, air tickets and air ticket reservations, etc.
3. Be responsible for the arrangement and compilation of business document templates within the department, improve and standardize the workflow, and collect and archive business letters, faxes and emails for reference;
4. Be responsible for secretarial, information, confidential and confidential work in the office, and do a good job in collecting and sorting office files.
5. Manage employee personnel files, establish and improve employee personnel file management, and strictly borrow files.
6, statistics monthly attendance and financial accounting, leave a bottom.
7. Handle other affairs temporarily assigned by the superior, and ensure that the logistics support is in place, the work is smooth, and the environment is elegant.
Responsibilities of the front desk of the media company. The company front desk is the face and business card of a company, so the front desk staff must master the reception etiquette of the company front desk, which plays a very important role in shaping the company image!
I. Customer Reception and Service
1. Responsible for the reception of visiting customers and arranging visitors to visit. (guide, pour water), consult the customer's intention to visit.
8. Be responsible for the distribution of company official documents, letters, mails, newspapers and magazines.
9. Responsible for sending and receiving faxes.
10. Be responsible for the warehousing of the office warehouse and register the goods entering and leaving the warehouse.
1 1. Make contributions to the company's publicity column.
12. Keep and use the official seal according to the company's seal management regulations, and be responsible for it.
14. Take charge of answering the front desk service hotline and transferring calls, do a good job of telephone consultation, carefully record important matters and convey them to relevant personnel, and do not miss or delay them;
15. Be responsible for the reception, basic consultation and introduction of visiting customers, strictly implement the company's reception service specifications and maintain good manners;
16. Fill in the registration form for customer complaints in time, send it to the customer service team as soon as possible, and regularly summarize the customer complaint records to the deputy general manager;
17. Be responsible for the sanitation and cleaning of the company's front desk or consulting reception room and the placement of tables and chairs, and keep them clean and tidy;
18. accept the work arrangement of the administrative manager and assist the personnel clerk to do other work in the administrative department;
19. Don't leave work at will, which will cause inconvenience.
20. Do a good job in pre-meeting preparation, meeting minutes, post-meeting content sorting and some related logistics work that needs to be coordinated during the meeting.
2 1. Receive and send company documents, letters and correspondence.
22. Assist in inter-departmental coordination. Do recruitment and arrange employee interviews. Complete other tasks assigned by superiors.
23. Clean the manager's office and arrange daily tea work.
24. The company's computers, printers, copiers and other printing equipment, if found fault, should promptly notify the maintenance personnel or suppliers for maintenance, to ensure the normal use of equipment. And assist all departments to add printing paper to literacy-related equipment in time.
25. Be responsible for the cleaning of the company's front desk and desktop placement and keep it clean and tidy.
26. The employees of the company should make a registration form for going out.
27. Complete the tasks assigned by the leaders in time and assist other departments.
28. Responsible for the receipt and distribution of express delivery, letters, express delivery and newspapers. Carefully check the problems found, solve them in time and fill in the gaps.
29. Layout of the conference room. And do a good job in meeting services during and after the meeting.
30. Supervise the company's attendance and make monthly attendance records. Statistics company employees' leave and affairs report to finance. Responsible for filing attendance data and leave slip.
3 1. Analytical thinking is very important, because it is often necessary to judge a person's priorities.
32. Complete other tasks assigned by the department manager efficiently.
Second, the visiting reception etiquette
Service Specification for Front Desk Attendant:
1. When customers or visitors enter the door, the front desk immediately gets up to receive them and sends greetings or welcome speeches. If standing, greet or welcome guests before asking questions.
The standard greeting language for singles is as follows:
"Hello, sir!" Or "good morning, sir!"
"Hello, Miss!" Or "good morning, miss!"
"hello! Welcome to xx Company. "
Newcomers are two people, and the standard greeting is:
"Hello, gentlemen!"
"Hello, ladies."
"Hello, sir and miss!"
There are more than three newcomers, and the standard greeting is:
"Hello everyone!" Or "Good morning, everyone!" "Good afternoon, everyone."
"Hello everyone!" Or "Good morning, everyone!" "Good afternoon, everyone!"
For those who already know the names of customers or visitors, the standard greetings are as follows:
"Hello, Mr. X!"
"Hello, Miss X!"
For customers and visitors who come to the company for the second time or more, after using "one-person standard greeting" and seeing customers nod or hearing customers say "hello", you can also choose the following standard greeting methods:
"Sir, I remember you came to our company not long ago. Welcome again today! "
A) Guide customers or visitors to the consultation hall, hand over tea and send company marketing materials;
B) Answer questions on the spot or call relevant business receptionists to be present, and introduce the host first, then the guests;
C) Lead customers or visitors to contact relevant personnel, walk in front of customers or visitors, and signal with hands at any time. Meet colleagues on the road, nod and salute, pay tribute;
D) When entering the room, you should knock on the door gently first, and then enter after hearing the response. After entering, put your hand back and close the door;
E) Introduce both parties and quit. If the relevant personnel can't respond, calm the customer or visitor for a while and quit.
Third, telephone reception etiquette.
Answer the work/transfer the phone-this is the most basic. It represents the first impression of the company, so it requires a sweet voice.
1. When you hear the bell, pick up the receiver at least before the third bell rings;
2. Say hello first and report to the company and department yourself. The standard language is as follows:
"Hello, xx Company!" or
"Hello, this is xx Company!"
Listen carefully and write down the main points when the other person tells. If you can't hear clearly, tell the other party in time. Then according to the other party's initial question, quickly judge what he needs? Make a standard reply.
Consulting home improvement business: Mr. (Ms.), regarding this situation (home improvement consulting), let Mr. X, our customer consultant, serve you. He can fully and professionally explain what you want to know. I'll transfer the call. A moment, please.
Contact business: transfer the business related to the company to the relevant personnel of relevant departments; If there is no related business, directly answer: Sir (Miss), our company does not need this now, please contact other companies, thank you!
Looking for someone: Sir (Miss), what's the name of Mr. (Miss) X you are looking for? Have you made an appointment with him or her? A moment, please. Then get through to Mr. X of our company and ask whether to transfer money. )
If you judge that you can't handle an unspecified call, you can tell the other party frankly and immediately transfer the call to someone who can handle it. Before transferring, you should simply tell the receiver what the other party said.
Keep the call short and to the point, and the line should not be busy for a long time.
At the end, you should say "thank you!" Say goodbye politely and wait for the other person to hang up before putting down the receiver. If the company has foreign customers, it will also ask the front desk to know English, understand who others are looking for, and then turn around.
Learn with an open mind, study hard, and constantly improve your ideological awareness and professional level.
Front desk responsibilities of media companies 5 1. Assist in the daily administrative work of the general manager;
2. Assist leaders to do a good job in foreign friendship activities, do a good job in public relations, and do a good job in guest reception arrangements and office services for senior leaders;
3. Responsible for air tickets, boat tickets, hotel itinerary and other matters.
4. Be able to handle emergencies independently, or take the initiative to handle some urgent affairs when the general manager is away;
5. Communicate with managers of other departments;
6. Determine and arrange the meeting time; Meeting and conference room management, do a good job of sorting and filing meeting minutes and meeting materials;
7. Complete other transactional work assigned by superiors.
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