The company takes corporate vision, corporate mission, corporate purpose, core values and entrepreneurial spirit as its basic values, clearly declares the company's direction of struggle, significance of existence, important responsibilities, value pursuit and spiritual realm, and shows the basic code of conduct and value judgment followed by the company for the country, customers, partners, employees and society.
The basic values of a company are the soul of its corporate culture and the source of its survival and development.
corporate vision
Building a world-class power grid and a world-class enterprise
Corporate vision's "building a world-class power grid and a world-class enterprise" is the company's goal, the lofty ideal of the State Grid and the goal of all its work.
Building a world-class power grid: proceeding from the reality of China's national conditions, energy resources and the law of power grid development, adhere to the guidance of Scientific Outlook on Development, persist in independent innovation, catch up with and surpass the world's advanced level, make full use of advanced technologies and equipment, and build a strong smart grid with UHV power grid as the backbone, coordinated development of power grids at all levels and characterized by informationization, automation and interaction.
Building a world-class enterprise: adhere to the international advanced level as the guide, and use peer benchmarking as the means to promote group management, intensive development, lean management and standardization, and build the company into a modern enterprise with Scientific Outlook on Development, continuous innovation vitality, excellent corporate culture, strong sense of social responsibility and world-class competitiveness.
Enterprise mission
Dedicate clean energy to build a harmonious society
The corporate mission of "dedicating clean energy and building a harmonious society" is the fundamental significance of the company's survival and development, the strategic orientation of the company's cause, and the profound connotation and value embodiment of the company's work.
Power grid is not only a power transmission carrier connecting power supply and users, but also a carrier for optimal allocation of energy resources with network market function. State Grid Corporation of China is an important part of the national energy strategic layout and an important link in the energy industry chain, and plays an important role in the optimal allocation of energy in China. It is the sacred mission of State Grid Corporation to give full play to the power grid function, ensure a safer, more economical, cleaner and sustainable power supply and promote a healthier development, a more harmonious society and a better life.
Company goals
Serve the overall situation of the party and the country.
Serving power customers
Serving power generation enterprises
Serve economic and social development.
The corporate purpose of "four services" embodies the unity of the company's political responsibility, economic responsibility and social responsibility, and is the starting point and the foothold of all the work of the company.
Serving the overall situation of the Party and the country: As an important state-owned backbone enterprise related to the national energy security and the lifeline of the national economy, the company bears the important responsibility of ensuring the preservation and appreciation of state-owned assets and enhancing the national economic strength and industrial competitiveness. The company insists that local interests are subordinate to the overall interests, and safeguarding the interests of the party and the state is the fundamental criterion for testing the effectiveness of work and the performance of enterprises.
Serving power customers: As a power supply enterprise with business scope covering 26 provinces (autonomous regions and municipalities directly under the Central Government) and power supply population exceeding 1 100 million, the company undertakes the basic responsibility of providing safe, reliable and clean power supply and quality service for power customers. Companies adhere to the service first, customer-centric, and constantly deepen quality services, and constantly create value for customers.
Service power generation enterprise: As an operating enterprise in the power industry, the company implements the national energy policy, contacts power generation enterprises and customers, plays a bridge role, and undertakes the responsibility of open and transparent operation according to law. The company follows the development law of the power industry, scientifically plans and builds the power grid, strictly implements "open, fair and just" dispatching, and creates broad development space together with partners.
Serving economic and social development: As one of the main implementers of the national energy strategy, the company undertakes the responsibility of optimizing the allocation of energy resources and meeting the demand for electricity for rapid economic and social growth. The company adheres to the unity of economic responsibility and social responsibility, ensures the safe and reliable supply of electricity, serves the development of clean energy, promotes energy conservation and consumption reduction, protects the ecological environment, fulfills social responsibilities and serves the construction of a harmonious socialist society.
Core values
Integrity, responsibility, innovation and dedication
The core values of "honesty, responsibility, innovation and dedication" are the value pursuit of the company and the belief support and fundamental method for the company and employees to realize their vision and mission.
"Honesty" is the moral cornerstone of enterprises and employees.
Every employee, every department and every unit should be honest, honest, law-abiding, and be loyal to the country and the enterprise at all times. This is the basic premise for the company to perform its duties and realize the common development of enterprises and employees, companies and society.
"Responsibility" is a brave and conscientious working attitude.
Companies shoulder important political, economic and social responsibilities in economic and social development. Every employee should adhere to the principle that the part obeys the whole and the small bureau obeys the overall situation, and take the initiative to turn this responsibility into a conscious action to implement the decision-making and deployment of the company's party group, into a unified will to promote the "two changes", and into a powerful driving force to promote the work, so as to be responsible for the country, the enterprise and itself.
"Innovation" is the fundamental driving force for enterprise development and career progress.
The development process of the company is the process of innovation. Without innovation, it is impossible to build a world-class power grid and a world-class enterprise. We should vigorously advocate the innovative spirit of being brave in change, being the first, breaking the rules and taking risks, and comprehensively promote theoretical innovation, technological innovation, management innovation and practical innovation.
"Dedication" is a conscious action of patriotism, enterprise love and dedication.
Enterprises should pay attention to the dedication to the country, and employees should pay attention to the dedication to the enterprise. Faced with urgent and dangerous tasks such as anti-ice rescue, earthquake relief, Olympic power supply and Expo power supply, the company's employees fully guarantee power supply regardless of cost, conditions and sacrifice. In the face of major tests such as coping with the international financial crisis, easing the tension of coal, electricity and oil transportation, and implementing national macro-control measures, it is also a dedication for the company to resolutely implement the central decision-making arrangements and actively assume social responsibilities; Doing one's duty in an ordinary post, working hard and doing one's job in a down-to-earth manner is also a dedication to employees. Persist in embodying value in dedication, win respect in dedication and enhance image in dedication.
spirit of enterprise
Strive to surpass the pursuit of Excellence
The enterprise spirit of "striving to surpass and pursuing Excellence" is the spiritual realm that the company and its employees dare to surpass the past, surpass themselves and others, never stop and pursue the realization of enterprise value.
The essence of "striving to surpass and pursue Excellence" is to keep pace with the times, blaze new trails and develop scientifically. Based on the development and growth of the State Grid, the company strives hard, constantly climbs to new and higher goals, and realizes innovation, leap and breakthrough. Companies and employees attach importance to the interests of the party and the country, have a strong sense of professionalism and responsibility, keep up with higher standards and move towards higher goals.
Scientific development strategy
Taking "three constructions" as the guarantee, comprehensively promoting "two transformations" and building a "one strong and three excellent" modern company is the general strategy of the company's development. Strengthening "three constructions", promoting "two transformations" and building a "one strong and three excellent" modern company are closely related, mutually promoting and organically unified. Promoting "two transformations" is a strategic way to build a "one strong and three excellent" modern company; Strengthening the "three constructions" is an important guarantee for promoting the "two transformations".
strategic goals
Build State Grid Corporation into a modern company with strong power grid, excellent assets, excellent service and excellent performance (referred to as "one strong and three excellent").
Powerful power grid: the power grid is scientific in planning, reasonable in structure, safe and reliable, flexible and efficient, with high level of intelligence, advanced in technical equipment and main operating indicators, and all business areas of the company are networked.
Excellent assets: reasonable asset structure, good quality, strong profitability and solvency, high efficiency of internal resource allocation, and healthy and rapid growth of financial and overseas assets.
Quality service: ensure safe, economical, clean and sustainable power supply, with standardized and efficient service, good brand image, high comprehensive satisfaction of stakeholders, and the service quality and efficiency are in a leading position in the social public service industry.
Excellent performance: the indicators of safety, quality and benefit are ahead of peers at home and abroad, with high comprehensive economic, social and environmental values, healthy development of enterprises and great social contributions.
Modern company: Establish a perfect modern enterprise system and a scientific group management system, with good team quality, high independent innovation ability and informatization level, and strong enterprise soft power, social influence and international competitiveness.
Strategic approach
Change the development model of the company and the power grid.
(referred to as "industrialization")
In accordance with the requirements of group management, intensive development, lean management and standardized construction (hereinafter referred to as the "four modernizations"), we will implement intensive management of people, finance and materials, and build a system of big planning, big construction, big operation, big production and big marketing (hereinafter referred to as "three sets and five big ones") to realize the transformation of the company's development mode.
Build a strong smart grid with the backbone of UHV power grid, coordinated development of power grids at all levels, informationization, automation and interaction, and realize the transformation of power grid development mode.
strategic focus
Adhere to the working idea of development, management, teamwork and first-class (referred to as "three stresses and one innovation"), and vigorously implement the power grid development strategy, management strategy, talent strategy, science and technology development strategy, information strategy, financial support strategy, industry support strategy, internationalization strategy, corporate culture strategy and brand development strategy to promote the sound and rapid development of the company.
Power grid development strategy: follow the law of power grid development, increase power grid investment, adhere to "one specialty and four majors" (UHV, large coal-fired power, large hydropower, large nuclear power and large renewable energy base), promote the construction of a strong smart grid, enhance the power grid's ability to optimally allocate energy resources and resist the risk of serious accidents, promote the intensive development of large energy bases and the rapid development of clean energy, and continuously meet the electricity demand for economic and social development.
Management strategy: implement the policy of operating enterprises according to law, strictly managing enterprises and running enterprises diligently, actively carry out institutional mechanism and management innovation, further promote group management, intensive development, lean management and standardization construction, fully tap the potential of internal resources, and continuously improve the company's management level and asset operation efficiency.
Strategy of strengthening the enterprise with talents: taking team building as the key to enhance the company's sustainable development ability, we should establish a human resource management and control system and working mechanism to meet the needs of "two transformations", implement all-staff education and training, comprehensively promote the construction of leading bodies, cadres and various talent teams at all levels, do a good job in cultivating and introducing scarce talents, continuously optimize the team structure and improve the team quality. Stimulate the creativity of employees and provide talent guarantee and intellectual support for building a "one strong and three excellent" modern company.
Science and technology development strategy: adhere to the policy of independent innovation, focusing on leapfrogging, supporting development and leading the future, implement the strategic requirements of building a first-class talent team, implementing large-scale scientific research, creating great achievements, cultivating large industries and realizing large-scale promotion (referred to as "first-class four modernizations" for short), continuously improve the ability of scientific and technological innovation, overcome the technical bottleneck that restricts the "two modernizations", solve technical problems in production, operation and business development, seize the commanding heights of international electric power technology, and give full play to it.
Informatization strategy: take informatization as an important driving force to promote the "two transformations" and enhance the company's core competitiveness, aim at the international advanced level, comprehensively promote the construction of informatization enterprises in accordance with the principles of unified leadership, unified planning, unified standards and unified organization and implementation, support production specialization and management modernization with informatization, ensure network and information security, and provide powerful information guarantee for the construction of "one strong and three excellent" modern companies.
Financial support strategy: give full play to the potential of the company's financial resources, seize the development opportunity of China's financial market, follow the development law of the financial industry, promote the integration of industry and finance, strengthen financial management and control, strengthen the construction of talents and mechanisms, accelerate the construction of modern financial holding groups, form the core competitiveness of the financial industry, comprehensively enhance profitability, and provide financial support for the company's development.
Industry support strategy: according to the development direction of scale, hierarchy and intensification, expand the business field of directly affiliated units, extend the industrial chain, form the advantages of scale operation and core competitiveness, make the directly affiliated industries better and stronger, and provide technical support, intellectual support, service guarantee and benefit contribution for the construction of "one strong and three excellent" modern companies.
Internationalization strategy: adhere to the combination of bringing in and going out, adapt to the process of economic globalization, strengthen international economic and technological exchanges and cooperation, give play to comparative advantages, actively participate in the international division of labor in energy and other related fields, make overall use of international and domestic "two markets and two resources", expand the company's development space, and continuously enhance its international competitiveness and international influence.
Corporate culture strategy: follow the basic laws of corporate culture construction, take the socialist core value system as the guide, adapt to the new requirements of the company's development and reform, adhere to the principles of integration into the center, serving the overall situation, people-oriented, full participation, key construction, highlighting characteristics, unified planning and step-by-step implementation, build an excellent corporate culture based on the "four unifications", enhance the company's core competitiveness, soft power and sustainable development ability, and promote the company's scientific development.
-Adhering to "unified core values, unified development goals, unified brand strategy and unified management standards" is the basic content and important foundation for the company to unify the construction of excellent corporate culture.
-Implementing the company's basic value concept system is the core of building a unified and excellent corporate culture.
-Implementing the top-quality project, landing project and evaluation project of corporate culture construction (referred to as the "three major projects") is an important carrier for building a unified and excellent corporate culture.
Brand development strategy: enhance the popularity, recognition and reputation of the State Grid brand in all directions, strengthen safety management, standardize service behavior, fulfill social responsibilities, improve the quality service level, enhance the soft power of enterprises, promote the establishment of a good relationship of mutual trust, harmonious interaction and full cooperation between enterprises and stakeholders, unite development forces and shape a world-class State Grid brand.
-The company brand is the concentrated expression of the achievements of internal appearance construction. Promote overall brand planning, unify brand promotion and brand management, standardize the use of VI manual, deepen the construction of cultural environment, and enhance the brand value and image of "State Grid".
-By improving the management level internally, improving the overall quality of the team, fulfilling social responsibilities externally, and comprehensively strengthening the harmonious interaction between the company and all stakeholders, we will establish the image of the company as a central enterprise that stresses politics, takes responsibility, strengthens management, attaches importance to service, strives for perfection and takes the lead in setting an example.
Strategic support
Comprehensively strengthen party building, corporate culture building and team building (referred to as "three constructions").
Party building is the primary task of the "three constructions", and the construction of leading bodies at all levels is the top priority of the "three constructions". Building a unified and excellent corporate culture is the important foundation of the "three constructions", and improving the quality of all employees is the fundamental focus of the "three constructions".
Only by constantly strengthening the party building of the company can we ensure that the company always advances in the right direction and better serves the overall situation of the party and the state; Only by constantly strengthening the construction of corporate culture can we provide a strong driving force for the company's sustainable development and realize the evergreen foundation; Only by constantly strengthening team building can we improve the ability and quality of employees, create first-class work performance and realize the common development of employees and enterprises.
Code of conduct for employees
People-oriented, loyal to the enterprise and contributing to the society are the company's basic creed and code of action. People-oriented means to realize people's all-round development, respect, care for, rely on and serve people. Being loyal to the enterprise means loving the enterprise, caring for the enterprise, doing our best for the enterprise and faithfully safeguarding the interests and image of the enterprise. Dedication to society means caring for society, serving society, repaying society and fulfilling social responsibilities.
Employee code
Code of Staff of State Grid Corporation of China
The Staff Code of State Grid Corporation of China is the basic code of conduct that all employees of the company should abide by.
(a) abide by the law, share weal and woe, and strive to be civilized employees.
(2) Be loyal to the enterprise, contribute to the society, and * * * shape the brand of State Grid.
(three) love their jobs, to ban, conscientiously perform their duties.
(four) unity and cooperation, diligent study, the courage to innovate.
(five) people-oriented, implement the responsibility to ensure safety in production.
(six) carry forward the purpose, keep the promise, and deepen the quality service.
(seven) thrift, fine management, improve efficiency.
(VIII) Strive to surpass, pursue Excellence and build a first-class company.
Three "Ten Articles"
"Ten Commitments" of Power Supply Service
"Ten Commitments of Power Supply Service" is a solemn commitment made by the company to customers. The company regards reputation as its life, carries forward its purpose, keeps its promise, constantly improves customer satisfaction and creates value for customers.
(1) Urban area: the reliability of power supply is not less than 99.90%, and the voltage qualification rate of residential users is not less than 96%; Rural areas: the reliability of power supply and the qualified rate of residential client voltage shall be announced by the provincial (city, district) electric power company after being reported to the State Grid Corporation for approval.
(2) Publicizing the electricity price, charging standards and service procedures in the power supply business premises.
(3) Response period of power supply scheme: residential customers shall not exceed 3 working days, low-voltage power customers shall not exceed 7 working days, high-voltage single-power customers shall not exceed 15 working days, and high-voltage dual-power customers shall not exceed 30 working days.
(four) urban and rural residents to the power supply enterprises to apply for electricity, electricity equipment inspection and related procedures, within 3 working days to send electricity.
(five) non-resident customers to the power supply enterprise to apply for electricity, electricity project acceptance and go through the relevant formalities, power transmission within 5 working days.
(6) When the power supply is insufficient and continuous power supply cannot be guaranteed, the power restriction sequence approved by the government shall be strictly implemented.
(seven) power supply facilities planned maintenance power outage, 7 days in advance to the public notice.
(eight) to provide 24-hour power outage repair service, and the time for power supply repair personnel to arrive at the scene generally does not exceed: 45 minutes in urban areas; 90 minutes in the countryside; 2 hours in special remote areas.
(9) If the customer owes the electricity bill and needs to take power outage measures according to law, the notice of power outage shall be delivered 7 days in advance.
(ten) the electric power service hotline "95598" accepts business consultation, information inquiry, service complaints and electric power fault repair 24 hours a day.
"Ten Measures" for "Three Publics" Dispatching
"Ten measures to dispatch three publics" is the basic principle of the company to adhere to openness and transparency, operate according to law, and correctly handle the relationship with partners. The company actively accepts supervision and supervision, operates in compliance with laws and regulations, and constantly improves the level of serving power generation enterprises.
(a) adhere to the open, fair and just dispatch according to law, and ensure the safe and stable operation of the power system.
(two) abide by the "Regulations" of electricity supervision, and report to the relevant electricity regulatory agencies on the "three public" dispatching work every quarter.
(3) Promulgate the Regulations of State Grid Corporation on the Management of Three Public Dispatches to standardize the management of three public dispatches.
(four) strictly implement the purchase and sale of electricity contracts and grid-connected dispatching agreements, and arrange the operation mode scientifically and reasonably.
(5) Standardize the content, form and cycle of dispatching information release, and update website information every month 10 day.
(6) Establish an inquiry and reply system. Inquiries about grid-connected power plants must be answered within 10 working days.
(seven) improve the network factory contact system, at least twice a year to hold a joint meeting of the network factory.
(8) Hire supervisors from the "Three Publics" and establish an external supervision mechanism.
(nine) the establishment of responsibility system, strict supervision and inspection, the "three public" scheduling as an important part of the assessment of the work of the scheduling mechanism.
(ten) serious "three public" scheduling work discipline, strict implementation of the "State Grid Corporation electric power dispatching agency staff" five no "provisions.
"Ten No's" in Staff Service
"Ten prohibitions on employee service" is the bottom line and insurmountable "red line" of the company's service behavior to employees.
(a) are not allowed to violate the provisions of the power outage, without undue delay in sending.
(two) there is no independent charging item, and the charging standard is changed without authorization.
(three) are not allowed to specify the design, construction and supply units for customers.
(four) are not allowed to complain to customers, consulting buck passing.
(five) are not allowed to use electricity for personal gain for relatives and friends.
(six) are not allowed to disclose the business secrets of customers.
(seven) are not allowed to accept gifts, gifts and securities from customers.
(eight) are not allowed to accept banquets, tourism and entertainment activities organized by customers.
(9) It is forbidden to drink alcohol during working hours.
(ten) are not allowed to use the work to seek other illegitimate interests.