Yesterday, I took care of my baby on the playground. I met Zhuang Zhuang and Dundun playing football together. After being beaten by Dundun, Zhuangzhuang went to his mother and cried. The mother began to reason with the child: it is wrong to hit people. You should reason with him after being beaten. After a while, the child cried more and more. Go far away, squat down to hold Qiang's back, touch him down and say, Dundun just hit you because he was wrong. Are you angry? Do you want to fight back?
Strong family education is also better. He sobbed and looked at his mother. Her mother said: Fighting is wrong. You should reason with him. So Zhuang Zhuang began to be stubborn, shook his head, cried even harder and refused to communicate. I quickly patted him and said that it was normal to be angry and want to fight back. It doesn't matter. Next time he hits you, you can fight back. Uncle won't blame you. You can hit your arms and legs. Dundun, bring something delicious to apologize. Slowly, the strong emotions began to fade, eating snacks, and soon the two children went to play football together again.
There are many communication psychology's principles involved here, such as the principle of communication speculation: our expressions, language and actions are highly consistent with each other's words. This is also one of the important principles for handling customer complaints. Generally, children are dominated by emotions and have a weak view of right and wrong. If they encounter emotional fluctuations without timely confirmation and guidance, but preach directly at the peak of emotions, it is very likely that children will refuse to communicate, which is commonly known as stubbornness and anger. The first is to confirm the rationality of the other person's emotions, then gradually calm the other person's emotions, and finally guide the emotions from negative to positive.
Non-professional psychological counselors will write their feelings about psychological topics in the near future. If there are any shortcomings, please leave a message and forward it.
There are three factors that affect the communication effect: occasion, atmosphere and emotion. ?
Three characteristics of communication: initiative of behavior, interaction of process and diversity of objects.
The five basic steps of communication: nodding, smiling, listening, responding and taking notes. ?
Communicate five hearts: joy, tolerance, empathy, praise and love. ?
Communication is the transmission of emotion, information and emotional interaction. There is no right or wrong in communication, only a position. ?
-Zhai's great wisdom