How to reply to customer mail 1

3. Follow up with customers. A. there is no response to the quotation. Dear sir/madam: I hope you remember me. I sent you a quotation on time. Well, you may be very busy. I totally understand that you never reply. I have carefully read your website, and I am very interested in starting cooperation and providing the best special service. Can you tell me your requirements (quality, quantity and delivery) so that we can do better? Please provide me with this information in order to provide better service. ) Best regards If the above letter has been sent, there is still no reply. Maybe the price is too high and the guests are too lazy to reply. In order to verify the guess, I will send an email to the guests in a week or two: Dear XXX: Our marketing department has made a promotion plan for some of our products. Please find the detailed information in the attachment (note that there is actually no attached document). It's difficult to talk about price purely, because there is no lowest price in China market, only the best cost performance. No one can be sure that his price is always the lowest unless he wants to go bankrupt. Therefore, first of all, we should judge which grade your product quality is in among similar products, and whether the pricing is high among products of the same quality. You can be tall, but there is no reason why you are tall. Sales people are required to be familiar with the products here. Generally speaking, people who do business do not know much about technology. If you only know this, and you can speak a little about some technical parameters, it won't be a big problem to convince customers that you are expensive. You don't even know why you are expensive. Why do foreigners have to spend more money to buy the same thing here? Always put yourself in each other's shoes, and it will be solved. Few people in Wenzhou can speak foreign languages, most of them are primary school students. Why do people build the world with a calculator business in their hands? First of all, they are born with a business mind. Second, they know the products, the products they sell, the channels and the prices, all of which have been engraved in their minds. Most of their brain cells are digital. Share an email here to deal with the high price. My former boss (Dutchman, currently in China, runs a foreign trade company by himself. Hello xxx, thank you for your reply. I know the quotation you received is more competitive than mine, but I hope you can give me a chance to improve our price level. I have visited your website many times, and I think we can be good partners. Our high-level service will be very beneficial, and combined with our high-quality products, it will meet the needs of your customers. Can you tell me which price is suitable for your purchase strategy when buying our products in China? I will try my best to provide you with a very competitive offer. I am looking for a long-term cooperation, and we are willing to invest in a startup. If you think this price level is acceptable to you, but it may not be the lowest price you can get, I still hope you can offer us the next sample orders. Our quality is very good. In the first few steps of work, plus time shift, there will always be several customers talking about sample orders. If you can complete the sample list, you will be one step closer to the big order. Of course, if your samples are free, that's another matter. At this point, the most common mistake is that when the quotation is sent, the guests have no objection. They want you to make samples of several products, and send them to them. The guests have no reaction. It's sad to see a half-cooked duck fly. As a result, they sent emails every three to five times, and the result was still unrequited love. In this case, if you rush too fast, the guests will think that your goods can't be sold. If you finally catch me, you will give it to me, which is counterproductive. If you don't hurry, I'm afraid that after a long time, the guests will find a more suitable supplier. Therefore, it is very important to grasp the scale. My practice is to make a sample PI for the guests and leave it for about a week, because the person who contacted us may also be the other party's small staff, so we should ask their leaders to make a decision, so we should leave some room for consideration. If a week has passed and there is no reply, I will write an email, the main content of which is to supplement some detailed technical information of the product, as well as the actual pictures and packaging details of the product. Finally, I want to give the other party some euphemistic hints about when the sample list can be confirmed. The contents of the email are as follows: Dear XXX: Thank you for the sample inquiry email you sent on (time). In order to let you know more about our products, please find some details of technical information (packaging and production, etc.) in the attachment. I look forward to starting our cooperation. Do you already know when I can get more information from you? I'm ready to work for it. I hope you can reply as soon as possible! The best greeting is to urge the guests to place an order, but we should not show impatience. We should find some bedding to avoid being too abrupt. It should be noted that the product pictures sent to guests should be real pictures taken by digital cameras, and the effect is better. Don't send small pictures on the company website, but give them to the guests. I have a guest who decided to put a sample list because he saw the sample pictures and video effects. So I still need to learn some basic picture processing. Back to the topic, if there is still no reply to this email in the past, there may be something wrong. Otherwise, the customer will find a better price or change the purchase plan. At this time, the best way to find out the key to the problem is to contact directly by telephone, because the mail exchange is too time-consuming and the sample list is related to future cooperation. Don't worry about your poor spoken English. If you dare not call, many problems will be difficult to solve in the future. So don't hesitate to speak, it doesn't matter whether it's good or not, but solving the problem is the key.