On the first day of work, I was unfamiliar with the working environment and working methods. Because I didn't often contact telemarketing before, I was not used to answering the phone on the first day of work. In addition, I was always timid and nervous at first, which led to poor telemarketing effect. However, on my first day at work, I was thinking about how to get into the working state quickly and how to adapt to the working environment. The manager found my shortcomings from the first day, and my lack of confidence was my first priority. I am very careful and worried when I make a phone call, so I can't put my mind down, so my voice is very small when I make a phone call, which is a very taboo shortcoming in the sales industry. The sales industry needs a voice. Under the instructions of the manager several times, I have been ashamed of my way of speaking, so I urgently need to change myself, and I am trying to change it. After several days of hard work, my voice and confidence have improved slightly, but I still can't meet the requirements. I should still need to exercise hard for this change. Many times, a person's personality is difficult to change, but since you want to choose a sales industry, you must overcome your own shortcomings, and often change requires a price. I am willing to pay these costs to realize my career planning and learn from managers and colleagues. There are still many things waiting for me to learn in the company.
After working for a week, the work performance is still good, but it is not up to the level of praise. This week's work didn't reach the index given by the manager. I didn't perform well in this respect. I should work harder for it. At work, my communication skills with others need to be improved, not only with customers, but also with colleagues. In the past, I was in contact with my classmates and friends at school, and I seldom dealt with people in society. After I came to the company, it was difficult for me to find a breakthrough point to communicate with my colleagues, and even the simple tasks given by the manager could not be completed. I should reflect on this and actively communicate with my colleagues in the future. This is a kind of learning and promotion.
During the whole week's work, I was connected with the phone every day. As soon as I got to work, I picked up the phone to find the customer base I could reach, and constantly screened the list on this customer list. Day after day, although we can find some customers who can follow up, they have not been defined as intentional customers. This shows that although I have worked for a week, my working ability has not yet reached the requirements, my learning ability needs to be improved, and my communication ability is not skilled enough. You must go through constant exercise to get a good promotion, so you must be diligent, hardworking, earnest and practical in your daily work. I believe that after such work training, your work ability will be greatly improved.
The work is about to enter the second week, and new challenges will come to me every day, which also means that new opportunities will pass me by. What I need to do is to seize these new opportunities, treat every day in my work in a down-to-earth manner, continue to strive to improve myself, strive to promote myself to a new height, and keep learning!
Personal Weekly Work Report 2 After this week's work, what I understand most is the uncertainty of busy working hours; Sometimes there are too many things to do; Sometimes it's boring, and I'm free for weeks. But in my spare time, I also constantly enrich myself and browse some books such as building codes to improve myself.
In the future work, as a young worker, I dare not slack off in my work. I will be strict with myself, take more notes and records, and try to write down the gains and losses in my work and the problems that appear every time, so as to learn lessons; Seek solutions from experienced colleagues when encountering problems or difficulties at work; Listen to the good opinions and suggestions put forward by colleagues and improve the work.
This year is meaningful, valuable and rewarding. With the efforts of every employee, the company will have new breakthroughs and new atmosphere in the new year, and can occupy a place in the increasingly fierce market competition. I also hope that I can make some achievements in the new year, and I hope that the company leaders will give more support, encouragement and encouragement.
Personal weekly work report 3 Some time ago, the property service was interfered by XX and its social workers. Under the threat of the property staff and their families, through the efforts of all the staff, the following work was completed this week:
1. Two water pumps and cables were replaced. After completion, it can basically meet the daily water demand. Due to the problems in the commissioning of the newly installed water pump and the aging of the electrical equipment of the above-ground and underground cables, it is expected that the task that can be completed in two days will be extended to four days. During the installation of the water pump, two trucks were urgently purchased; Temporary water supply 1 13 times. (XXX, etc. )
Second, after the installation of the water pump, the water in UT area, MV, ML, Mansion and other areas was slow, and the engineering department carried out four times of pressure regulation and exhaust. At present, water use in the above areas is normal.
3. Received 43 repair orders from the owner, including Sheung Shui 13 households, 9 households for electric power inspection and maintenance, 8 households for replacement and maintenance of valves, 5 households for defrosting water pipes, and 8 households for owner's kitchen, bathroom and bathtub. The work completion rate is 100%. (XXXX and so on. )
Due to the stoppage of migrant workers, the sanitary condition of the park is very poor in recent days. In order to ensure the cleanliness of the park, 865,438+0 security guards were used to clean the park, and a group of cleaning staff were temporarily hired to clean the villa.
5. This week, 48 cars were cleared of branches, 32 cars of construction waste and 68 cars of domestic waste. At the same time, the van damaged by XXX was repaired.
Sixth, handle the alarm of the owner's family for 5 times. Treatment of initial fire in owner's courtyard of MG residential area.
It is hereby reported that if there are any deficiencies, please criticize and correct them in time so as to correct and improve our service. Please call XXXX for advice.
Personal weekly work report 4 hours really flies. In a blink of an eye, I have been an intern in the sales department for a week. It is a kind of progress and improvement for me to gradually adapt from the unaccustomed and unaccustomed situation before. It's an honor to be assigned to the cashier position at first. Here, I feel my "happy" working attitude, Feng's positive working attitude and Zhang's careful and patient working attitude. In a week, I learned a lot, and I also learned a lot. I am not only more familiar with the work of bank teller, but more importantly, I have learned the ways and means of speaking and doing things from my predecessors, and I have learned a meticulous and conscientious working attitude.
Cashier's work is a basic work dealing with banknotes every day, and it is also a regular work with fixed operating rules, operating skills and continuous operation. It can be said that cashier is the foundation and core of banking business, which is of great significance. Therefore, as an intern cashier, I must always maintain a serious, rigorous and happy working attitude and spirit, "making complex things simple and making simple things not simple".
During this week, I did more simple and trivial work, but I didn't really come into contact with the actual work such as accounting books and tying accounts, but I also learned some fixed work such as tying, auditing accounts and trimming residual coins. At the same time, I also used my spare time to recite the five-character radical table and actively participated in the skills training and learning experience summary meeting organized by the Ministry, which benefited a lot. In addition, I also found and realized some of my shortcomings and deficiencies, such as not being good at communicating with people, not paying attention to communicating with people and so on. But I have been studying hard and constantly changing myself.
I always believe that a good start starts from the foundation, from the grassroots, and then I will continue to work hard, try and improve!
Personal weekly work report 5 makes a difference in life and work. I think this way of life and work is very meaningful, so I will be very happy, feel that time is not enough, and pass quickly. I am very happy recently, because my life is full.
This week, although I didn't practice as much as last week, I learned a lot of different things this week. The guidance and requirements of the masters are easier to understand, and their own work processes are clearer. Ask questions you don't understand, and change the habit of not asking them last week. Take the initiative to learn the secondary wiring in the workshop and learn to understand the drawings.
This week, under the arrangement of the master, I am familiar with enterprise standards and samples of electrical components every morning, and practice the operation of CAD and solidworks drawing software in the afternoon. In this way, I have tasks to do every day and I know what I want to learn. If you have any questions, you can ask me. Master often teaches me with a smile. He's fine! I finished the task given by my master for the first time this week. Holding my revised drawings and seeing my name, I feel very excited and have a sense of accomplishment! I still have a lot of problems, often because of careless mistakes, drawing software is not skilled enough. Operational efficiency needs to be further improved.
After work, I will take the initiative to arrange time to study more in the company. Recently, I sorted out the materials and books of this department, found a lot of practical materials, and recorded the data to be used in the future work in detail. So I decided to read these books and materials carefully besides practicing drawing software at night. This makes it easier for me to keep up with other colleagues and accelerates my integration into Katie's big family. This week's question:
1, relax yourself and study harder;
2. The drawing software is unfamiliar and needs a lot of practice;
3. Lack of communication with department colleagues.
Plans for next week:
1, see the company contract drawings;
2. Skillfully use solideworks to draw general part drawings and convert them into CAD drawings;
3. Insist on reading the data on familiar samples and materials;
4. Actively communicate with colleagues;
5. Arrange your work plan and life plan reasonably;
6. Keep a good attitude and an optimistic mood to work.
Personal weekly work report is a six-week work report that I have to write every week. Write this week's work and problems, next week's work plan, and suggestions to the company. I think it's good to write this report, and I can write all the problems I encounter on it. At that time, it won't say that you didn't report it in time. The company wrote a weekly work report. I'm going to write my own now,
202X-6-24
Today, there are large stocks in workshops and warehouses. Wow, that is a kind of fatigue. At three o'clock in the afternoon, the general manager came to the workshop and asked me to type a statement and send it to the customer for reconciliation. I asked him when he would deliver it at the latest, and he said five o'clock. At four o'clock, I told my inventory colleagues that I was going to type a form to let them continue their inventory. As a result, a girl actually said, I can't do it without me. They can't finish the inventory. So I waited for another half an hour. At 4: 30, I hurried to the office to make a statement, but I gave it to the sales manager without checking it. I went to check it again and came back to check it. If you find that the unit price is wrong, tell the sales manager that the unit price is wrong. . The sales manager scolded me, and I accepted it humbly. I really did something wrong. For this mistake, people in three different positions scolded me, so full! ! ! This lesson tells me that when others ask you for help, if you have more important things, you should politely turn them off, and don't be scolded by others after being a good person! ! When I came home from work, I felt extremely negative because of this mistake. An accountant, who has been engaged in financial work for five years, made such a mistake and his professional image was destroyed. I didn't feel heavy until I complained to my mother at home. My mother said that I took my baby to the supermarket today, and the baby grabbed a handful of rice and spilled it all over the floor, and scolded my mother by the waiter. At home, babies often climb onto rice bags to steal rice. He thinks rice is delicious and says "delicious" every time he eats it. And nodded. The next day, I went to work with my head held high.
202X-6-25
The general manager told me that there was one thing to be solved in the morning and asked me to arrange it (I didn't know I had so much power to arrange colleagues in other departments). As a result, no one had time when the arrangement was made, so I asked the arranged person again in front of the assistant general manager. I said to the assistant general manager, "Look, they don't have time. They shouldn't be able to make it in the morning. Can they make it out before work in the afternoon?" He saw it and agreed. I said "please tell me when you are free" in front of the assistant general manager, and they all nodded happily. Because they do have their own things in the morning. After this incident, I know once again that when the impossible task is assigned to you, you must show the impossible difficulties, or you will be scolded if you fail to finish it.
202X-6-26
Today is Saturday, which is my favorite day now, because after today's work, I will have a rest tomorrow (I have an appointment with my baby to ride a bike in the community at night). At three o'clock in the afternoon, the personnel manager casually explained that Tianquan Company was working overtime. I turned green when I heard this. My Sunday, my only rest day, the only day I can cheer for a week. If I don't rest tomorrow, I will work for eleven days in a row. Others can, I absolutely can't, so I began to think about my "intrigue" ... it's almost five o'clock. He said, "Be sure to finish it when you work overtime tomorrow." He looked at me and I got a startled expression at once. He thought I couldn't understand what he said. He asked, "Do you understand?" I said, "Sorry, I can't work overtime tomorrow." He asked, "Why?" I said, "My husband hasn't come back from a business trip, and my mother will travel to the community with my aunt tomorrow. After listening to my words, he could do nothing, because he was also a father and could only say "Then you should get it now", so I finished it with the fastest speed and without any mistakes. The personnel manager probably heard the general manager say that he wouldn't work overtime on Sunday, and then he came to me and said, "I'll work overtime tomorrow." I have told the general manager that I can't work overtime. He asked, "Does the general manager agree?" I replied that he didn't disagree. The personnel manager also said that our company would ask for leave three days in advance. I smiled and told him that tomorrow is Sunday, and you didn't say it three days in advance when you worked overtime. He's not angry, just smiling. I guess he wants to have a rest tomorrow, too. Through this incident, I am sure that I am an old slick, and I am sure that I am good at lying, and I don't blink when I lie. Ha ha.
Personal weekly work report 7 I. Work: This week's work mainly includes the following four points:
1, do a good job of sorting out the basic information and reflect the customer's situation and information to the factory in time;
2. Do a good job in order tracking: after the customer receives the order, confirm whether the customer pays and whether the daily order can be delivered on time;
3. After-sales tracking: whether the customer confirms the receipt, tracks the receipt time, and returns or not;
4. Maintain old customers, keep in constant contact with them, and know the latest trends of customers' demand for products. In addition, we should introduce the latest products of the company to our customers to determine whether they need them.
Second, the problems existing in the work
1, express delivery problem, many of our products are equipped with motors, but our major logistics providers have express delivery restrictions in some areas, which leads to the lag of logistics transportation.
2. Due to the lack of product knowledge and the limitation of business level, I can't convince customers well in the process of communicating with customers, and I can't let customers place orders at the first time. In this respect, I still need to continue to learn to improve my product knowledge and improve my business level.
3. Different product quality problems have different degrees of customer response. Need to collect more customer feedback, and then feedback to the product department for adjustment. I think product quality problems exist objectively. Different manufacturers have different production requirements, which leads to many after-sales problems, and we need to communicate and adjust with the production department in many ways.
Third, plan for next week.
1. Old customer maintenance: mainly order tracking, ensuring delivery on the day of ordering, and logistics tracking.
2, do a good job of after-sales tracking, last month failed to do a good job in this regard, so we must make hard indicators to gradually improve.
It is our important task to catch new customers. Many orders come from new customers, and we strive to seize every customer to buy our products.
4. Insist on learning product knowledge and improve your business level. Things change all the time, and I need to constantly add new knowledge to enrich myself. Insist on going out for a walk, keep frequent and effective communication with customers, and truly understand what products customers need.
Personal weekly work report 8 is one week away from the internship. The study, work and shortcomings of this week are summarized as follows:
First, this week's study and work:
1, this week I strengthened my study, revised my speaking skills and found a more suitable way to make phone calls.
Help to further improve the speech. Next week, I will combine my actual work experience to sum up myself. With your help and suggestions, I will constantly improve my speech skills and find more effective communication methods.
2. Be able to communicate and talk with customers naturally and make phone calls. Even if the customer doesn't need it, he can happily complete the call with the customer. Some customers are willing to accept my faxes and emails. Of course, I won't give him the courier. Try to get him to accept it in the old way.
3. When looking for customers, some small enterprises (10 or less) don't need to call.
4. Have a deep understanding of the tray winding packaging machine, except for the electrical part (how to debug).
I went to the factory to help on September 22nd and learned a lot. It is also very tiring to have a deep understanding of the mechanical part of the cylinder winding packaging machine. Through the communication with factory Zhang Ge, I learned the hardships of opening a factory and some noteworthy points, including how much money he invested in opening a factory, the rent of the factory, some prices of equipment and parts, the types of auxiliary tools for all mechanical equipment and parts used, the prices of external processing of some parts, the prices of some vehicles hired, some technologies and processes of product assembly, the sources and channels of drawings, and the places that should be paid attention to when looking for engineers and technicians. There is also a part of his business methods and ideas.
6. In addition to the above, I can only understand the knowledge at the worker level from the technical point of view, and I have seen too little at the technical level.
Just understanding. By understanding, I mean that I can speak and write, so that others can understand, and I can improve. I have tried, and it really works.
7. Under your explanation, I learned many ways to negotiate prices with customers, but I didn't use them in practice and didn't master them.
8. Learn to contact customers and organize information in a planned way: daily plan, weekly plan, monthly plan and even annual sales plan.
Second, the shortcomings:
1, I have never met a customer who can talk to me about the price.
Reason:
& lt 1 & gt； The fundamental reason is that I dare not talk about the price with my customers. There is always an escape idea, just like I didn't want to call my customers at first, and I left unconsciously.
2. It is not possible to complete the plan more orderly, but the content of the plan should be well combined with the actual work.
Reason:
& lt 1 & gt； I didn't know enough about the plan in the book, so I didn't finish it. & lt2> has too few exercises.
Third, the direction and goal of next week's efforts:
1, we must urgently correct the idea of avoiding negotiating prices with customers.
2. Carefully study the matters needing attention and methods of price negotiation with customers, and keep in mind the knowledge of product price.
3. Strive to stick to the planned work.
4, be sure to find customers and customers to talk about prices, so as to integrate theory with practice like words.
Personal weekly work report 9 review this week, ask yourself and answer, and frankly summarize. There are still many shortcomings. Therefore, it is even more necessary to strengthen one's working thoughts in time, correct one's consciousness, and improve the methods, skills and business level of monopoly.
First, the shortcomings, summed up from their own reasons.
I feel that I still have a certain degree of lack of skills in persuading customers and impressing their purchasing psychology.
As salespeople in our Red Dragonfly Store, our primary goal is to build a bridge between our products and customers. Create business performance for the company. Under the guidance of this direction, it is particularly important to impress customers' hearts and stimulate their desire to buy with sales skills and language. Therefore, in the future sales work, I must strive to improve the skills of persuading customers and impress customers' purchasing psychology. At the same time, we should integrate theory with practice and accumulate valuable experience for the next stage of work.
Second, pay attention to the details of your sales work and remember the wise saying that the customer is God in sales theory.
Conquer and impress consumers with your sincere smile, clear language, meticulous promotion and thoughtful service. Let all the customers who come to our red dragonfly shop be impulsive and satisfied. Establish the high-quality spirit of our employees in Red Dragonfly Store, and establish our high-quality service brand of Red Dragonfly.
Third, we should deepen our work and business.
Familiar with the article number, size, color and price of each pair of shoes. Do it with your heart Learn to face different customers and adopt different promotion skills. Strive to let every customer buy their own satisfactory products, and strive to increase the number of sales and improve sales performance.
Fourth, correct mentality.
The adjustment of his mentality has made me more clear that no matter what I do, I must do my best. Whether this spirit exists or not can determine the success or failure of a person's future career, especially in our monopoly sales work. If a person understands the secret of avoiding hard work through hard work, then he has mastered the principle of success. If you can take the initiative and work hard everywhere, you can enrich your life experience in any sales position.
In short, through the theoretical summary of my work this week, I also found many shortcomings. At the same time, I have accumulated experience in future sales work for myself. Sort out the train of thought and clear the direction. In the future work, I will take the company's monopoly management concept as the coordinate, integrate my work ability with the company's specific environment, take advantage of my energetic and hard-working advantages, receive business training, learn business knowledge and improve sales awareness. Make solid progress, work hard and contribute to the development of the company!
Personal weekly work report 10 customer service training has been a week, now make a summary of what you have learned in a week.
The daily main work of customer service is to send EDI reports, accept the instructions of shipowners and convey them to all executive sides of the company to provide consulting services for customers. Sending EDI report is a tedious and accurate work. Every shipowner has his own habits in time and format. The data must be statistically accurate before it can be sent out. Make no mistake. Through the daily work of forming reports and statistical data, we can have a clear impression on the dynamics of all box owners in the audience. You can make a targeted plan when repairing the box. Knowing the time when all shipowners send EDI will also help our central control. For example, EVA's EDI is sent every hour, so it is necessary to avoid the operation of changing the box condition after unloading. The shipping company's instructions are mostly the operation of special cabinets and the ship receiving plan.
The rental box company is the instruction to start and return the rent. Through these operations, we have a clearer understanding of the whole operation process. When in doubt, you can find out the problem from the whole process. For example, the bill of lading number triggered the wrong instruction. After the system query, you can find this pre-entry a long time ago, and then directly eliminate the wrong instructions. In the past, when Kong Zhong received a call from a customer, it always looked impatient because it was still arranging the whole work. This will leave a bad impression on customers. Especially when the night shift receives a call from the shipowner. Through this week's study, I have a preliminary understanding of telephone etiquette. I used to ask my customers, "What can I do for you?" This is blunt and impolite. It would be much more difficult to change it to "What can I do for you".
A week is short, but I learned a lot. I look forward to learning more knowledge in the customer service position in the study next week.
There is a saying in the personal weekly work report 1 1 The Analects of Confucius: "Learning without thinking is useless", which means that if a person only reads without thinking, he will certainly get nothing. Similarly, if a person just buries himself in his work without summing up the experience and lessons in his work, then he can only stand still or even be eliminated. So, here I want to sum up the gains and losses in this week's work.
I. Gains from work
1. Realize everything in advance. I used to go to work at 8: 30 in the morning, but I often had meetings in the morning. So I get to the company before 8 o'clock every morning. Boil hot water first, then turn on the computer, projector, stereo, and then clean up … just before the meeting starts, make all the preparations. If there is no consciousness in advance and a strong sense of responsibility, then the meeting is likely to be delayed.
2. Do everything in a certain order. Setting up seat cards, pouring water for leaders and arranging a series of work in the morning all tell you that everything should follow a certain order, just as human beings should follow the laws of nature in the process of developing production.
3, no matter big or small, we must do our best. Although cleaning is a trivial matter, it is related to the image of the whole company, so I will carefully wipe every stool and table in the conference room every morning. I hope I can use my meager strength to maintain the good image of the company.
Second, shortcomings in the work.
I am a person with a little inner show. Through work, I realize that many things need to be communicated with others, and my personality is a bit undesirable.
III. Future Work Plan
In the future, I will continue to work hard, communicate with my colleagues more, actively learn what I don't understand, and strive for better work in the future.