Tik Tok adopts the integrated mode of "ordering+payment", that is, customers pay directly after ordering. The merchant cannot see the customer's order in the order information. This is also a measure to protect customers' privacy on the Tik Tok platform. However, businesses can also solve this problem in some ways:
1. They can get the order information by consulting Tik Tok customer service. Tik Tok customer service will check the order status according to the order number provided by the merchant and feed back the query results to the merchant.
2. Merchants can also check the order status through Tik Tok's merchant background. The merchant backstage provides the order management function, through which the merchant can view the customer's order information.