In addition to manual customer service, netizens can also query ETC related services and real-time high-speed information through Hebei Expressway Travel Information Service Network, Hebei Expressway Mobile APP and Hebei Expressway WeChat public platform.
In addition, the official account of "Hebei Expressway" WeChat will add the function of generating suggested work orders by ETC users' messages in the near future, and users can put forward reasonable opinions or suggestions through this function at that time.
Hebei high-speed telephone is as follows:
The national unified telephone number for high-speed rescue consultation is 12 122.
Expressway's 24-hour consultation service hotline: (0311) 96122.
Expressway Travel Information Service Network was launched on February 9, 20 13, which mainly provides the public with real-time high-speed road information, travel path planning, travel guide, traffic weather, high-speed service and other information query and personalized services.
After realizing the double-line access between China Telecom and China Unicom, when users from different operators visit websites, the websites directly jump to the corresponding operator lines, which greatly improves the website access speed and operation stability. Especially in bad weather or holidays, it increases the number of simultaneous visits that the website can tolerate, which is helpful for users to quickly obtain road information and route inquiry.