The summary of the probation work of the real estate sales secretary is helpful for the relevant personnel to strengthen their work consciousness and pay attention to speeding up the work rhythm. The following is the summary of the probation work of the real estate sales secretary I recommended to you, hoping to bring you help.
Summary of the work of the real estate sales secretary during the probation period Looking back on my work this year, with the support and help of the company leaders and colleagues, I strictly demanded myself and completed my work. Through study and work, there has been a new breakthrough in working methods and great changes have taken place in working methods. The work in the past six months is summarized as follows:
First, the daily management of the office.
As an office worker, I clearly realize that the office is a comprehensive management department under the direct leadership of the general manager, a hub that connects the preceding with the following, communicates the inside and outside, coordinates the left and right, and extends in all directions, and is the center to promote all work towards the established goals. Answer the phone, handle the owner's visit, file processing, file management and office hygiene. In the face of routine work, strengthen self-awareness of work, pay attention to speeding up the pace of work, improve work efficiency, calmly handle various affairs, and strive to be comprehensive, accurate and appropriate to avoid omissions and mistakes.
Do a good job in the company's written work, be responsible for the office meeting minutes, and do a good job in sending, receiving, registering, distributing and printing relevant documents of the company; All documents, approval forms, agreements, etc. of the company should be filed, and the data should be filed well.
Do a good job in daily office cleaning and logistics services for various meetings. Implement the pre-meeting preparations and meeting materials for various meetings.
Second, strengthen self-study and improve professional level.
Because I feel that my knowledge, ability, experience and position are far from each other, I have never dared to take it lightly. I have been studying, learning from books, learning from leaders around me and learning from colleagues. So I feel like I'm making progress. Through continuous learning and accumulation, I can treat all tasks with a correct attitude, love my work and work hard to implement it in practical work. Actively improve their professional quality, strive for initiative in work, have a strong sense of professionalism and responsibility, and strive to improve work efficiency and quality.
Three. Existing problems and future efforts
Over the past six months, I have been able to work conscientiously and creatively, but there are still some problems and shortcomings, mainly in the following aspects: First, the office is a brand-new post for me, and I have explored a lot of work while doing it, so that I can't do it with ease, and my work efficiency needs to be further improved; Second, some work is not meticulous enough, and some work is not well coordinated; Third, my theoretical level is not suitable for the requirements of the company.
In the second half of the year, I am determined to seriously improve my business and work level and contribute my due strength. I think I should do: first, strengthen my study and broaden my knowledge. Study hard on real estate professional knowledge and related legal knowledge. Strengthen the understanding of the context and trend of real estate development, strengthen the understanding and learning of the surrounding environment and the development of the same industry, and have a good idea of the overall planning and current situation of the company; Second, based on the principle of seeking truth from facts, release the upper situation and report the lower situation; Really be the assistant of the leader; Third, pay attention to the work style construction of the department, unite as one, work hard, and form a good working atmosphere of the department. Continuously improve the office's support ability and service level to other departments. Safeguard the interests of the company, actively create higher value for the company, and strive to achieve greater work results.
Summary of the probation work of real estate sales secretary II. In a harvest season, I am honored to step into a thriving and vibrant new enterprise? ****。 Became an ordinary member of * * * *. It has become a messenger of happiness in customer service work. Thank you for giving me the opportunity to work. Is it? Extend my dream of spreading my wings.
During this time, you have given me enough tolerance, support and help, and I have fully felt the * * people? All rivers run into sea? Mind, feel * * people? How can you see a rainbow without experiencing wind and rain? Heroism, but also realized the persistence and firmness of people. While I am in awe of you, I am also surprised that I have the opportunity to be a member of * * * *.
With a beautiful vision and hope for the future, I embarked on a new journey, an ordinary but not mediocre post. Looking back on the past three months, I am happy and worried, with the joy of success and sad memories; Some people are in a daze in a smoky room, while others jump out of bed in the middle of the night. This seems to be a microcosm of life, unforgettable. Life is tense, but orderly.
During these three months, under the care and guidance of leaders and colleagues, through my unremitting efforts, I have gradually adapted to the surrounding living and working environment and gradually entered the working state. In this process, I want to summarize my work in three stages.
First, the budding stage (165438+1October 7? 165438+1October 3 1).
During the period, I was mainly familiar with the daily workflow. For example, being familiar with the process of property right certificate and land certificate, the consultation and explanation work of the owner, and the process of house maintenance and rectification involve a variety of things with strong randomness. Sometimes they are anxious to deal with several things at the same time, but sometimes they are bored. In addition, there is a lack of superficial hierarchy in these matters. Without a full understanding of its inherent attributes, it is difficult to get a more correct judgment at the first time through intuition, because when receiving every piece of information, it is not clear which is important, which is urgent, which is not urgent, which needs to be conveyed immediately and which needs to be filtered out. It is difficult to grasp these inexperience and understanding of the overall operation of the company.
Of course, this period is the peak of my mistakes, especially in dealing with some things, lacking certain flexibility and not considering some things comprehensively, but by learning from some experienced colleagues, I gradually improved in my later work. A newcomer like me, who just entered the company, is full of strangeness and curiosity about everything. So I often chase engineers or old employees to ask questions, and they always take pains to explain. From it, I learned a lot that I had never learned before. I often communicate with the owners, and I can learn things from them that I can't learn elsewhere, so they all become my mentors.
Second, the growth stage (65438+February 1? 65438+February 3 1).
Through the previous stage's work performance and the guidance of leaders and colleagues, we have made some adjustments to the current stage's work, starting from four categories: daily plan, client department's warrant handling, owner's consultation and explanation, rectification process and owner's negotiation.
During the period, assist the department to handle the warrants, the process of handling the owners' related warrants, the materials needed, and the relevant matters needing attention when handling. The owner's consultation and explanation work is varied, which makes me clearly see my lack of professional knowledge and the quality of service needs to be improved. I learn from leaders, colleagues and other relevant departments to supplement my professional knowledge, improve my service quality, satisfy the owners and serve them better. Here, I clearly realize that every host standing in front of me is a god in my heart, and my duty has become an angel to convey happiness. Dealing with occupation is hard science and technology, and dealing with people is soft ideological art, which requires me to grasp both hands and be hard.
At the same time, this spirit also goes deep into the rectification of the project. Through the rectification of housing quality by the maintenance team, we must first rectify the problems reflected by the owners as soon as possible. Be sure to rectify in time. Because this problem is easy to affect the owner's living order or home improvement progress. Once the owner stops working, it will bring the construction period and economic losses, and more seriously, it will affect God's mentality and destroy the happy mood brought by the new house. Once the owner's mood is destroyed, the problem of quality itself is no longer the mainstream, and healing the trauma in the owner's heart has become the top priority of my mission. This not only improves the work efficiency, but also increases the reputation of * * * *; Secondly, urge the rectification construction unit to improve the quality level of rectification. During this period, I worked with maintenance engineers for many times and found out the root causes of housing quality problems, such as: water seepage in aluminum windows, mainly the aging of window stickers and glass glue; The door and window splicing is not standardized; The joint between the window and the wall is not closely connected with the civil part. Another example is: the cracks and hollowing of the wall are caused by insufficient masonry mortar, unreasonable handover treatment of different materials and irregular decoration and slotting operation; Empty drum is caused by insufficient wall wetting when plastering, too thick plastering at one time and too heavy fine sand content. Through on-site practical work, I can better supervise the construction quality of the construction unit and enhance my confidence.
Third, the mature stage (20xx 65438+ 10/0/? So far)
Through the constant familiarity and exercise in the first two months, I have further improved my basic work skills and improved my work efficiency.
At this point, * * * * * has also been successfully delivered, but the centralized rectification work after delivery also started immediately. The number of repair applications is several times that of the previous period. In this case, in order to control the development of this phenomenon, it is necessary to conduct on-the-spot investigation on these rectification reasons, find out the crux and prescribe the right medicine. Among them, it is found that false reports, repeated repair reports, and some owners' own irregular decoration operations account for a large part of the repair report. It is very important to reduce this kind of repair report to the lowest point for the improvement of repair report and closing process, and it also brings convenience to our later work. In view of this, with the help of department leaders and colleagues, the repair process is partially improved. First of all, from the root, check whether the responsibility and authenticity of the owner's maintenance problems belong to the scope of normal maintenance and rectification. For example, whether it is the owner's improper operation (mainly aluminum alloy hardware fittings for doors and windows), by explaining the work to the owner and guiding the correct operation, the owner's complaints about repairing can be completely avoided, and at the same time, the construction unit can be prevented from making rectification, which increases the maintenance cost and workload, but the problem has not been fundamentally solved. Almost every time the owner makes rectification, he must supervise the work on site, which also causes the owner's satisfaction with * * * *. Secondly, the review and return visit after rectification are implemented to each responsible person. The review can test the rectification effect and quality of the construction unit, and avoid the sequelae of incomplete rectification caused by the construction unit cutting corners. A return visit can first improve the satisfaction of the owner, and then we can hear the real, pertinent and good opinions and suggestions of the owner, which improves the quality of our work. Why not?
Through the improvement of the rectification process and its implementation in actual work operation, the centralized rectification work of * * * * * * was successfully completed. However, this is not three minutes of enthusiasm. It will continue to be implemented in the normal rectification work in the later period, and it is necessary to constantly sum up experiences and lessons, improve, improve, and improve.
Summary of the work of real estate sales secretary during probation period. As a new salesman, I didn't know anything when I first entered the real estate sales department. It's still funny to think of it now. After this period of tempering, I can now be responsible for carrying out a lot of work.
These tasks mainly include:
1, go deep into the front line of sales, understand the characteristics and needs of customers at the sales site, grasp the psychological dynamics of customers, and find out the problems that customers are most concerned about.
On-site follow-up during the opening of xx Pavilion in xx Garden.
On-the-spot follow-up in the sales process of shops at the bottom of xx Village 2 and 6.
Xxx Garden II-9, IV-3 and IV-4 are followed up at the opening site.
2. Collect publicity materials and newspaper advertisements of other properties, grasp the dynamics of competitive properties, and understand the promotion methods and sales measures of other properties.
The newspaper advertisements of various buildings since July have been collected and sorted out.
3. Learn and observe the promotion activities of other real estates, learn from the successful experience of others, and make more contributions to the promotion planning activities of the company in the future. Visited the opening promotion of xx Square, xx Flower City and xx New Town, as well as the real estate promotion of exhibitions.
4. Dock with the planning company, put forward suggestions for modification of the planning scheme submitted by it according to the actual situation for leaders' reference, and communicate the opinions of the sales department with the planning company, so as to make every effort to promote the work more in line with the company's sales deployment, more practical and more effective.
5. Participate in various promotional activities of the company, organize sales personnel to carry out publicity work at the promotion site, and coordinate and communicate the division of labor and cooperation between the sales department and the planning company. Participated in September? Housing exhibition? ,? Xx Park National Day House Shuttle? During the xx festival? Investment and trade fair? Exhibitions and other promotional activities.
6, according to the actual situation, to find a way to important issues, more ideas, try to put forward the corresponding suggestions and programs for leadership reference, and do a good job in marketing personnel planning.
7. Attend the weekly meeting of the sales supervisor, summarize and sort out the weekly sales work and send it to the leader, so that the leader can keep abreast of the dynamics of the sales site. Since joining the company in July, summarize the weekly sales situation of each point every week and report to the leader.
8. Instruct each sales point to make an exchange visit report every month and a market research report every quarter, so that the personnel at each point can be familiar with other points of the company and understand the situation and trends of competitors in the market. Collect and sort out the exchange visit reports and city dispatching reports submitted by each point for the leaders to consult.
9. Learn the basic real estate sales knowledge, working procedures and working methods that sales department personnel should know. Assist other colleagues to receive customers who handle property right certificates.
10, dealing with the marketing planning affairs of the sales department, etc.
In this half year's work, I learned a lot about real estate through practice, and gradually improved my business level through continuous learning. But as a newcomer, I deeply know that my experience is still relatively lacking and I need to keep learning and tempering. Therefore, in the new year, I hope that through continuous study and practice in the front line of sales, I can make a good personal work plan, constantly increase my field experience and knowledge, and strive to raise my business level to a higher level and make more contributions to the company.
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