1, enter12333 in dialing;
2. Click "Dial" and answer;
3. After hearing the customer service reply, press 0 on the dial key to turn to manual customer service.
12333 is the special number of the national labor security telephone consultation service. It mainly provides public services such as policy consultation, information inquiry, service guide, complaints and reports in the fields of employment, social insurance, personnel, talents, wage income distribution and labor relations. With the increasing number of 12333 hotline calls, it reaches more than 10000 every day. However, due to the limitation of venue and staffing, the daily telephone consultation volume of 12333 hotline can only reach about 2,000, which cannot meet the people's demand for human social security information consultation. The hotline 12333 was upgraded in an all-round way, and the number of consultants increased fivefold to 240.
With the continuous development of e-commerce, the traditional single customer service mode of telephone customer service has been unable to meet the needs of users due to some objective conditions such as time and region. It integrates customer service, commodity shopping guide, marketing and other service elements, and seamlessly embeds customer service into pre-sale, in-sale and after-sale processes. Customer service personnel respond to users' needs in time through the system, put forward guiding suggestions when users encounter difficulties, and solve various problems encountered by users in time. This one-to-one online customer service mode is not only convenient and quick, but also can increase the probability of dialogue between users and Dong Na customer service personnel, and users can obtain the required information more intuitively.