How to conduct online disease consultation?

Hello everyone! On the platform of "Good Doctor", I opened a personal website for nearly 3 years and communicated with many patients and their relatives and friends. There are some digressions I want to tell you. Please forgive me if I am wrong, but it is also for better communication with you. Because we can't conduct face-to-face consultation and inspection, we hope you can provide as detailed information as possible. In order to get more accurate and positive opinions, we must provide comprehensive and perfect clinical data as much as possible. For example, some patients only give me a sentence of "eye vision loss" or "corneal abrasion" and then ask "can it be cured?" "How to cure?" I need: 1, specific medical history: (1) Injury: Is there any eye injury or direct stab wound? Collapse? Or is it indirectly caused by brain injury? (2) Time of injury: How long ago? ⑶ First visit: vision, intraocular pressure, doctor's first visit, whether or not to operate, what operation, postoperative vision, …………………. Present situation: vision, intraocular pressure, recent medical treatment. Before consultation, it is recommended to go to the best local hospital and copy the doctor's examination and diagnosis and treatment opinions. Some patients have been injured for decades and have never been to the local area. They came up and asked, "Can I be cured?" I can't understand your situation at all. 3. Auxiliary examination: B-ultrasound report, corrected vision, visual field, fundus fluorescein, OCT, CT, magnetic resonance, electrophysiology, ... Of course, the above auxiliary examination results are not needed. But as long as you do, post or copy the results. It is beneficial to my judgment and saves time. Also note: (1) We have two eyes, so we should distinguish between left and right eyes! (2) After many exchanges, you and I should review the previous contents, and don't ask the questions that have been answered! Thank you for your trust, but my memory is limited. I'm afraid I can't remember what happened before. Please also briefly describe your recent illness. I'm terribly sorry. Finally, it shows that ophthalmology is a surgical system, and morphological impression has a great influence on doctors' thinking judgment, so it is most important for doctors to check directly, and it is better to see a doctor if conditions permit. Of course, I will continue to try my best to answer questions for my friends and receive proper medical treatment. Congratulations on the New Year!