Is the hospital complaint telephone number 12320 useful?

Legal analysis: useful. Judging from the complaints of 12320, service attitude is the first problem, mainly concentrated in provincial hospitals, such as blunt tone of medical staff, impatient explanation, poor communication and unclear notification. , even complaints caused by impatience. Secondly, medical technology problems, mainly concentrated in county hospitals in various cities. The third problem is hospital management, accounting for 17%, mainly concentrated in city and county hospitals and private hospitals. For example, the staff can't strictly abide by the work system, leave early, there is no doctor guide in the clinic, and the change of security number directly affects the patient's treatment. Complaints caused by charging problems are mainly concentrated in social medical institutions. For example, some hospitals do not give patients hospitalization lists and invoices, especially in the treatment of urinary system diseases. Some private hospitals have problems such as exaggerating publicity, exaggerating illness and overtreatment.

Legal basis: Article 12 18 of the Civil Law stipulates that if a medical institution or its medical staff is at fault for causing damage to patients in the course of diagnosis and treatment, the medical institution shall be liable for compensation.

Article 12 19 of the Civil Code: Medical personnel should explain the patient's condition and medical measures during the diagnosis and treatment. If surgery, special examination and special treatment are needed, the medical staff shall explain the medical risks and alternative medical schemes to the patients in a timely manner, and obtain their clear consent; If it is impossible or inappropriate to explain it to the patient, it shall explain it to the patient's close relatives and obtain their clear consent.

Medical institutions shall be liable for compensation if medical personnel fail to fulfill the obligations stipulated in the preceding paragraph and cause damage to patients.

skill

The above answer is only for the current information combined with my understanding of the law, please refer carefully!

If you still have questions about this issue, I suggest you sort out relevant information and communicate with professionals in detail.