12345 platform responsibilities: accepting all kinds of non-urgent needs of enterprises and the masses, including consultation, help-seeking, complaints, reports and suggestions in the fields of economic regulation, market supervision, social management, public services, ecological environment protection, etc.
Do not accept matters that must be solved through litigation, arbitration, discipline inspection and supervision, administrative reconsideration, government information disclosure and other procedures, matters that have entered the petition channel, matters involving state secrets, commercial secrets, personal privacy and violations of social public order and good customs. Assign the problems reflected by the masses to relevant departments, and supervise, guide, coordinate and inspect the handling situation.
The state requires further optimization of local government service convenience hotline.
202 1 1 6. The guidance issued by the General Office of the State Council on further optimizing the local government service hotline. The Opinions require merging the government service convenience hotlines except 1 10, 1 19, 120 and 122.
Before the end of 20021,the government service convenience hotline set up in various regions and set up by relevant departments in the State Council and answered locally realized the first service, and the merged hotlines in various regions were unified into "12345 government service convenience hotline", providing "7×24 hours" all-weather manual service.
At the same time, optimize the process and resource allocation, realize the close connection between hotline acceptance and background service, ensure that the problems and reasonable demands reflected by enterprises and the masses are handled and disposed of in time, make the government service convenience hotline connect faster, distribute more accurately and operate more realistically, and create "full customer service" for government service.
Refer to the above? Zhoukou Municipal People's Government-Opinions on Further Strengthening the Construction of Coordination and Linkage Mechanism between 12345 Government Service Hotline Platform and10 Alarm Service Platform.