1. Objective: To strengthen communication and cooperation with internal and external stakeholders, standardize internal and external information communication of the company, and ensure the effective operation of the system.
2. Scope: applicable to all internal and external social responsibility information communication activities of the company.
3. Powers and responsibilities:
3. 1. Administration Department: responsible for information communication with internal employees, local governments, employee representatives and other stakeholders.
3.2. Purchasing Department: responsible for information communication with customers (buyers), suppliers and subcontractors.
3.3. Management representative: To provide guidance and support, it must be reported to the senior leaders for approval.
3.4. Representatives of other departments and employees: support and cooperate with the communication of internal and external information.
4. Definition:
4. 1 Social responsibility stakeholders: mainly refer to local trade unions, chambers of commerce, child protection organizations, Communist Youth League organizations and labor organizations.
5. Management content:
5. 1. General requirements for internal and external communication:
5. 1. 1 Information communication can be in oral or written form, or by telephone, fax, e-mail, seminars, press conferences and other appropriate means.
5. 1.2 Appropriate records and evidence shall be kept for internal and external information communication.
5. 1.3 once the information about inquiry, inquiry and complaint is received, the identities of the inquirer and complainant (including name, position, service organization and telephone number, etc.). ) should be verified as soon as possible, and find out the reason for the inquiry or complaint. Please refer to Complaint Management Procedure for detailed operation.
5. 1.4 explain the company's policies and procedures for problems or complaints, properly handle problems and complaints, and make timely results. Major issues should be reported to senior leaders for approval.
5. 1.5 In case of violation of company policies, laws and regulations or ICTI standards, remedial and corrective measures shall be taken in time. When the situation is serious, report to the general manager in time.
5. 1.6 During information exchange, pay attention to protecting personal privacy and company business secrets.
5.2. Internal information communication:
5.2. 1. The Administration Department is responsible for timely conveying the company's social responsibility policies and management system to all departments and employees.
5.2.2. The information generated in the operation of the social responsibility management system shall be conveyed to relevant departments and personnel in time according to the requirements of policies and procedures, and its contents and processing results shall be recorded.
5.2.3. Employees' inquiries, queries and complaints are collected by employee representatives or administrative departments and are responsible for answering them.
5.3. External information exchange:
5.3. 1. The information communication with suppliers and subcontractors is the responsibility of the Purchasing Department, the information communication with customers (buyers) is the responsibility of the Business Department, and the information communication with local governments, trade unions and other external stakeholders is the responsibility of the Administration Department. The management representative shall give guidance and support, and obtain the approval of senior leaders when necessary.
5.3.2. Anyone in the company who receives documents, telephone calls, faxes or other information from outside shall hand it over to the above-mentioned responsible department and handle it according to the situation.
5.3.3. Requests for inspection, visit or visit made by local governments, trade unions or other external stakeholders shall be received by the Administration Department and reported to the management representative for assistance.
5.3.4. The opinions, suggestions, complaints or queries put forward by external stakeholders shall be investigated and verified by the responsible department, properly handled, promptly replied and reported to the management representative for the record.
5.3.5. Management representatives regularly visit local stakeholder groups to solicit opinions and suggestions from others, inform the company of the progress and effect of implementing ICTI standards, and provide relevant data and information, including the results of management review and supervision activities.
5.3.6. If there is a contract requirement, the management representative shall provide reasonable information and access channels to relevant parties to verify whether the company meets the requirements of ICTI standards. If there are further requirements in the contract, the company shall require the supplier's subcontractors to provide the above arrangements and channels through the terms of the purchase contract.
6. Relevant documents
6. 1ICTI International Toy Industry Council's commercial operation standard.
7. Usage: (None)