1, grasp the role and do not exceed the authority.
Before talking about this question, let me tell a story: once, Han Zhaohou, one of the seven heroes of the Warring States, was drunk in bed because of excessive drinking. Worried that he would catch cold, his imam asked for a dress to cover Han Zhaohou. Han Zhaohou slept comfortably. When he wakes up, he will praise the man who covered his clothes. So he asked the attendants around him, "Who covered my clothes?" The waiter replied, "This is a crown." Hearing this, the Han Zhaohou face immediately sank down. He called the crown and asked, "Have you covered my clothes?" The crown said, "Yes." Han Zhaohou asked again, "Where did you get the clothes?" Canon's crown replied, "I got it from Canon." Han Zhaohou sent someone to get the classic dress again and asked, "Did you give it to him?" The ceremonies answered, "Yes." Han Zhaohou severely criticized Dian Wei and Dian Guan: "You both made big mistakes today, you know?" Canon crown, canon clothes two people looked at each other, don't understand what is going on. Han Zhaohou said, pointing to them, "Canon crown, you are not a waiter around me. Why do you leave your post without authorization to do something beyond your authority? " ? As an official in charge of clothes, how can you use your authority to give clothes to others? Your behavior is an obvious dereliction of duty. Today, one of you overstepped your authority and the other failed in his duty. If everyone does whatever they want like you, wouldn't the whole court be a mess? So we must punish you severely, let you learn a lesson and let everyone take a warning. So Han Zhaohou demoted them both together.
The story of Han Zhaohou's clothes is a revelation to us: We should grasp our role well in our work and don't overstep our authority and offside. The secretary is the coordinator, although she is the host, but not everything can be decided by herself. Strictly speaking, secretarial work is done on behalf of leaders. If the host is mistaken for the decision-maker, the problem of role dislocation will inevitably occur. When we communicate with the coordination object and convey the instructions and opinions of the leaders, we should not extend them at will and add what we think is consistent with the opinions of the leaders.
2, master the method, not to oppress people with power.
It is very important to use the influence of leaders in the process of work coordination, especially when the opinions of the coordinated people are difficult to unify, and conveying the opinions of authoritative leaders can often solve the problem. But this method can only be used cautiously when necessary, and as little as possible. Because the main means of coordination is consultation, we should listen to the opinions of all parties equally, even if it is a wrong request, we should also consider whether there are reasonable factors. You can't pretend to be a leader and be self-righteous just because you are the coordinator. "I am the second in the world." When you hear different voices, you will give color and suppress it. That will inevitably produce antagonistic feelings and create obstacles for future coordination. For example, at a coordination meeting, the comrades who presided over the meeting and the object of coordination disagreed. This comrade didn't look for a suitable communication method seriously, and gradually formed a tendency of "top cow" with different opinions in the process of communication. In desperation, he said "listen to me or listen to you", which made the coordination meeting break up in discord.
Fireside chats, founded by American President Roosevelt, is a typical case of clever communication without power. When Roosevelt became president of the United States, he faced a global economic crisis. The American economy is on the verge of collapse, and at least130,000 people in the country are unemployed. Banks failed in batches, and the wave of bank runs swept across the country. On the day Roosevelt announced his inauguration, the national financial heart stopped beating and the stock exchange officially closed. In order to win the understanding and support of the American people, 1933, 12 in March, that is, the eighth day after Roosevelt took office, he was interviewed in front of the fireplace in the reception room for foreign guests downstairs of the presidential palace, and CBS and * * * spoke to 60 million listeners across the country. President Roosevelt said: I hope this speech will be more cordial and get rid of the ostentation and extravagance of officialdom, just like sitting in my own home and chatting casually. Haribou Che, manager of the Washington office of CBS, said: In that case, we will call it "fireside chats". On the issue of bank closure, Roosevelt patiently explained, advised and guided the American people in a cordial and sincere tone and simple and touching statements, and talked briefly, which resolved the long-simmering doubts and dissatisfaction in people's hearts. The fireside chats Way pioneered by Roosevelt gave the American people strong confidence in the great crisis era and the hard years of World War II. After that, whenever the United States faced a major event, the president used this way to communicate with the American people.
3, grasp the discretion, don't complicate simple problems.
In the process of coordination, we should not simplify complex issues, but also pay attention not to enlarge small issues, not to complicate simple issues, and not to mystify plain things. In the daily work of the office, there are almost all things that need to be coordinated, but most of them can be done between gestures. As long as you are diligent in using your brain, eyes and legs, always pay attention to the problems that need to be adjusted, say a few words of adjustment, and even make a humorous joke, you can resolve the contradictions in the bud. Some contradictions can be alleviated by doing some behind-the-scenes work before they intensify. For example, holding a coordination meeting makes contradictions public, which makes it more difficult to solve problems. Some comrades dare not take responsibility, preferring to make the responsibility bigger, heavier and more complicated. "The safety lock is added to the safety door", which has caused a waste of manpower, material resources and financial resources. Others talk about form rather than practice. I love success, I love superficial writing, and I love bureaucracy. Some comrades think that "contradictions should be put on the table" and "business is business". Actually, it is not.
As far as coordination is concerned, matters involving major principles, matters with great conflicts of power or interests, and matters involving a wide range of people need to be listened to by many parties and handled openly. However, generally speaking, the imbalance of responsibilities, rights and interests in daily work should be handled in a way that can be solved privately but not publicly. If it can be coordinated, no coordination meeting will be held. Even if meetings and coordination are needed, they should be conducted in a relaxed environment when conditions are available.
4, grasp the heat, neither miss the opportunity, nor rush to seek success.
During the Spring and Autumn Period, Yan Ying, the prime minister of Qi State, was very good at communication and coordination. One year, due to the bad years, many people in Qi were short of clothes and food for the winter. Yan Ying wanted to find an opportunity to communicate with Qi Jinggong about this matter, and asked Qi Jinggong to allocate some food and clothes from the national treasury to help people spend the winter. Once, it snowed heavily for three days in a row, and the weather was extremely cold. Yan Ying felt the opportunity came, so he entered the palace to appear before him. After Yan Ying entered the palace, she didn't speak her mind directly, but chatted with Qi Jinggong in fox fur. During the chat, Qi Jinggong said to Ying, "Do you feel strange? It snowed for three consecutive days. Why don't I feel cold at all? " Yan Ying said, "Sitting in the inner palace, the sheriff wears so many clothes and uses charcoal fire to keep warm, of course, he won't feel cold. Aren't the poor people who lack food and clothing outside cold? " Qi Jinggong know I said something wrong, ha ha smiled a few times, just want to cover up the past. Unexpectedly, Yan Ying seized this opportunity and earnestly advised, "I heard that wise monarchs in ancient times were good at pushing themselves and others. When you are full, you will wonder if others can also be full; If you wear warm clothes yourself, you will wonder if others can wear warm clothes. When you live comfortably, you will wonder if others are still tired. Now the master only thinks of himself and doesn't consider others. Isn't this a departure from the practice of ancient sages? " Deeply inspired, Qi Jinggong quickly said, "You are right. I will definitely accept your opinion! " So, Qi Jinggong ordered the clothes and food in the national treasury to be distributed to people who were hungry and cold.
The revelation of Yan Ying's story is that timing is very important for coordination. Opportunity knocks only once. Seizing the favorable opportunity can get twice the result with half the effort. When different departments urgently need to complete the same task and it is difficult to carry out the work in an orderly manner, they can come forward in time to straighten out the relationship and respond with one voice. On the other hand, if the time is not ripe and you are unwilling to unify your understanding and actions, it will expand contradictions and form misunderstandings or prejudices. Some comrades were eager to complete the tasks assigned by the leaders, and made them make huge sacrifices immediately when the relevant departments were unprepared, which caused the deadlock. Although some reluctantly gave in, they were not convinced, and they passed the buck during implementation, which affected the progress of the work. It is important to grasp the timing of communication. Being good at grasping the opportunity of communication is an important symbol of secretarial workers' ideological level and working ability.