Case 1: Forget the screen lock password, but you can use your fingerprint or face to enter the desktop:
1. After you back up the data, please connect to the network, enter the cloud service-login account-find device-open "find device", and open the webpage of vivo cloud service with other devices ()-enter the password of vivo account-find the mobile phone-clear the mobile phone-click "OK" to reset the mobile phone and clear all the data, thus clearing the screen lock password.
Case 2: Forgot the screen lock password, unable to enter the desktop.
1. If the multi-user function is turned on for the OriginOS model, the password set by each user cannot be used * * *. You can click the user name in the screen lock interface, select the corresponding user, and enter the corresponding password to unlock it.
If the user name is not displayed in the lock screen interface, it means that the mobile phone is not enabled for sub-users or visitors.
2. Enter the wrong password for many times, and there is no "Forgot Password" option:
(1) Turn off the machine, and press and hold the volume plus button and the power button for about 5 seconds before turning it on. Press the volume button to select Restore, press the power button to confirm, and click "Clear Data" to clear the screen lock password. If the "find device" function is turned on, you need to verify the password of vivo account after restarting. The folding screen mode needs to be operated in the unfolded state. (If you don't have this function, please follow the following steps. )
(2) If the function of finding devices has been turned on, you can try to use other devices to open the webpage of vivo cloud service ()-enter the password of vivo account-find the mobile phone-clear the mobile phone-click "OK" to reset the mobile phone and clear all data, thus clearing the screen lock password.
If the above methods fail to help the recovery, it needs to be detected and handled by the customer service center (customer service center address: go to vivo official website /vivo Mall APP-My service outlets/after-sales outlets-select provinces and cities to inquire about the customer service center address).