Marketers must first understand that customers have different understandings and views on insurance, and allow others to speak and express different views; If you have a heated argument with your customers on purpose, even if you have the upper hand and win, you will be very happy and embarrassed when you refute your customers, but what do you get? It is the loss of customers and business. Never forget your career and what you have done as an identity.
2. Remember to ask less customers.
When communicating with customers, marketers should understand and respect customers' ideas and opinions, and know that people have their own interests and cannot force them, for example;
1. Why don't you buy our products?
2. Why are you biased against our products?
By analogy, it is impolite and disrespectful for marketers to talk to customers in a questioning or interrogative tone, which hurts customers' feelings and self-esteem the most.
3. Don't order customers.
When talking with customers, marketers should smile more, be kind, speak softly, communicate with customers in the tone of consultation, negotiation or negotiation, and never talk with people in the tone of orders and instructions.
4. Don't show off
When talking about yourself when communicating with customers, you should introduce yourself realistically, with a little praise, and never get carried away and brag about your origins, knowledge, wealth, status, achievements, income, etc. This will artificially create a gap and distance between the two sides. You should know that between people, head to head is the closest; Pockets and pockets are farthest. If you show off your income again and again, the other party will think that you are selling insurance to earn my money, not giving me protection.