12328 is a national transportation service supervision telephone set up by the Ministry of Transport in cities above prefecture level. After the call is connected, a work order will be automatically formed and accepted according to the consultation, complaint and suggestion. The scope of acceptance of 12328 includes service supervision, complaint reporting and consulting services. In the transportation industry, its business areas mainly cover road transportation, expressway and other industries.
"12328" hotline, as a national unified supervision telephone for transportation services, covers business fields such as roads, waterways, road transportation, urban passenger transport, maritime affairs, search and rescue, etc. It is an important carrier for transportation authorities at all levels to listen to people's voices, smooth public opinion and gather people's wisdom. It is also an important channel for the broad masses of people to express their wishes, reflect their interests and participate in industry governance.
12328 enabling arrangement
According to the requirements of the Notice of the Ministry of Transport on the Implementation Plan of "12328" Transportation Service Supervision and the spirit of the instruction of the Municipal Transportation Commission on actively opening "12328" in Shanghai, and in accordance with the working principle of "covering industries, adapting measures to local conditions, practicing economy and being practical and effective", the urban transportation industry in this city actively completes "65438".
All industries should post publicity materials as required, do a good job in the preliminary publicity work, and improve the public's awareness of the "12328" telephone. During their stay in Spring Festival travel rush, the inter-provincial passenger transport industry will make use of publicity banners, LED display screens and broadcasts in passenger stations, crossings and other areas to timely publicize the opening of 12328 service supervision telephone.