After only one phone call, the problem was quickly solved.
On the evening of May 1, Mr. Meng, a citizen of Qufu, passed by the temple and found a manhole cover on the roadside missing. If it is not replaced in time, someone may fall and get injured, so Mr. Meng called the "Do it right away" service hotline (44 12345), and the staff of the first-line office reported the situation to the "Do it right away" office of Qufu Construction Bureau. After verifying the situation, on the morning of the 2 nd, the staff of Qufu Municipal Engineering Office replaced the manhole cover. Subsequently, the staff of the first-line office gave feedback to Mr. Meng.
Gong Tao, a citizen of Qufu, told reporters that once the tap water pressure in the residential area where his father lived was too low, and there was little water at home. At noon, Gong Tao dialed the service hotline of "One-Line Service". In the afternoon, the staff of the water company came to the community. After checking the situation, the water pressure was adjusted and the water supply at home returned to normal.
Kong Xiangsheng, a citizen of Qufu, runs a small supermarket near Queli Guest House and sells some souvenirs. On the telephone pole in front of his supermarket, there is a public service billboard about "one-way communication immediately". "I have heard of' do it right away', but I haven't called yet. Neighbors say it's quite efficient. At least you can find someone. " Kong Xiangsheng recalled that it was not easy to work in the unit. If you go early in the morning, you won't find anyone. If you go in the afternoon, you often can't find anyone. "It takes several trips to do a small thing."
If we don't shirk our responsibilities, the number of letters and visits from the masses will drop.
In the past, it was not uncommon for departments to buck-buck each other when encountering thorny issues. Zhang said, executive deputy secretary of the Qufu Municipal Commission for Discipline Inspection and director of the Municipal Supervision Bureau, that on the online political platform, some citizens reported to the Commission for Discipline Inspection that the quality of disposable sterilized tableware was uneven, and the staff successively called the Health Supervision Office of Qufu Municipal Health Bureau, Qufu American Food and Drug Administration, Qufu Municipal Administration for Industry and Commerce and other departments.
As a result, the replies given by various departments were only around the circle, and the staff of the Commission for Discipline Inspection did not find any clues. Zhang introduced that after the launch of the "Immediately" New Deal, the relevant person in charge of Qufu City convened the heads of the three departments to jointly carry out rectification activities. It turns out that there are 18 suppliers of sterilized tableware in Qufu. After the rectification, there are only five companies, and the disinfection quality of these five companies has reached the qualified standard.
"Staff discipline is lax, and small things are delayed. This is a common phenomenon in government agencies. " Zhang said that because of this, people's complaints kept coming. If the policy of "do it right away" is implemented, the problems reflected by the masses can be reasonably explained and answered even if they cannot be solved immediately. Zhang said that shortly after the launch of the New Deal, the number of letters and visits from the masses dropped by 30%. At the same time, the amount of information on the online political platform has also dropped significantly.
"Do it right away", and the supporting policies are more perfect.
In February this year, Qufu opened a "one-stop service" hotline, which is directly connected with the office of 10 1 "Do it right away". The service hotline office undertakes the responsibilities of consultation, complaint and comprehensive service, and answers questions that can be answered immediately; Belong to the scope of responsibilities of relevant departments and units, according to the division of responsibilities to the relevant "do it right away" office, tracking and supervision, and will handle the situation feedback to the citizens who call the service hotline.
Moreover, Qufu 10 1 "Do it right away" office is also equipped with a "do it right away" through train, which further improves work efficiency. Qufu has also extended nine other new policies, including the implementation of the "1+ 1" system for the first secretary, the construction of main functional areas in towns and villages, and the weekly work and performance publicity system for department-level cadres.
"Taking the selection of cadres to implement the performance publicity system as an example, the work enthusiasm of township cadres has been mobilized to some extent." Li Changsheng, secretary of the Qufu Municipal Party Committee, said that in last year's township leadership transition, three secretaries of the township discipline inspection commission in Qufu City were promoted to township heads due to their outstanding work performance.
Song Yu, director of Lucheng Sub-district Office, is one of the township cadres promoted by abnormality. Prior to this, he served as secretary of the Disciplinary Committee of Fangshan Township. "'Do it right away' brings a new atmosphere to the cadres in Qufu City." Song Yu said that after the implementation of this policy, the work style of township cadres has changed, the work efficiency has improved, and the people's trust in township cadres has also increased.
The words of Hua Luo, vice president of People's Daily Online, are of exemplary significance.
From April 28th to 30th, the Third National Forum on Local New Deal was held in Qufu. Previously, the National Local New Deal Forum has been held twice, in Suining, Jiangsu and Zhanjiang, Guangdong.
There are about 200 local new policies in China every year, and People's Network has selected the top ten new policies in China. "The choice of the location of the New Deal Forum is generally based on the characteristics of the policy, taking into account the demonstration and popularization of the policy, and then determining the location of the local New Deal Forum." Hua Luo, vice president of People's Daily Online, said.
"Improving government efficiency is a common problem faced by local governments all over the country." Hua Luo said that Qufu's "immediate implementation" of the New Deal has solved the problem of government efficiency and motivation, improved the enthusiasm and creativity of cadres, and made it clear that the responsibility lies with people. Without work, there will be pressure, and the pressure will accumulate, thus pushing cadres to find ways to improve their work efficiency. When the efficiency of cadres is improved, the efficiency of the government is naturally improved.
Ji, executive director of the Political Party Research Center, is a comprehensive innovator.
"I am deeply impressed by Qufu's' immediate deal' and feel very meaningful." Ji, executive director of the Political Party Research Center, said.
Ji believes that Qufu's innovation is a comprehensive innovation rather than a superficial one-way innovation. It involves the work style, mental state and mechanism innovation of cadres. "Management concept is very important. Qufu's management concept embodies modernity, and integrates the characteristics of asking for the people, asking for the people, interacting up and down, and interacting with information. With an innovative environment, chemical reactions will eventually occur. "
"The ruling ability of local governments is local soft power." Ji said that GDP and high-rise buildings are only the external manifestations of a place, while the quality of officials and the effectiveness of local governments belong to non-rigid local soft power.
Whether a local New Deal can persist is determined by its sustainability, policy matching, participation and identification, and transformation of external factors. Ji said that the identity of cadres determines the sustainability of the New Deal policy, which is also very important. If a single soldier advances, it may form an island effect and affect the sustainability of the policy.