Manual service is usually conducted by telephone, but it can also be conducted by email, fax, chat, self-service or mail.
Pre-sales services: market research, product design, product description and consulting services.
Sales service: the services provided by the seller to the buyer during the product transaction, such as reception service, delivery service, product packaging service, etc.
After-sales service: any service related to the goods sold and beneficial to the buyer's characteristics, mainly including delivery, installation, product replacement, repair, maintenance and technical training.
123 19 Main functions of the service hotline:
Main functions: accepting industry complaints, consulting, suggestions and maintenance services.
1. Water affairs includes: complaints, consultation, suggestions and maintenance in flood control, river course, drainage and water supply.
2. Transportation includes: complaints, consultations, suggestions and repair reports on public transportation, taxis, rail transit, land management (long-distance passenger transportation, cargo transportation, freight forwarding, freight rental, parking lot, motor vehicle driver training).
3. Real estate includes: complaints, consultations, suggestions and maintenance reports on construction land, collective land, real estate development, real estate brokerage, pre-sale of commercial housing, sale of stock houses, housing rental market, public housing rental management, low-rent housing reduction and exemption, housing maintenance, community management, work of industry committees, maintenance funds, house demolition, abandonment of private houses, geology and mines, emergency maintenance, etc.