1. 1 Go through the relevant formalities within half an hour after receiving the delivery notice (telephone, fax, oral and email) from your transportation department.
1.2 Both the team leader and the driver should check the vehicle before delivery.
1.2. 1 Delivery of vehicles: (including whether the vehicle age meets the transportation requirements, cleanliness, no odor, tires, performance, brakes, safety belts, various lamps, etc. ). Dispatch vehicles according to the volume and weight of goods.
1.2.2 Items prepared by vehicles and drivers include: (including triangle warning signs, fire extinguishers, first-aid kits, spare tires, labor gloves, rain boots, ropes, intact ponchos, bamboo chips, splints and padding).
1.2.3 documents: (driver's license, driving license, etc. )
1.2.4 Expatriate driver, supervisor or field salesman: (driving experience over 5 years, good physical and mental condition, familiar with driving route and documents).
1.3 Specific operation items during delivery:
When picking up the goods, there will be an authorized supervisor (who is responsible for picking up the goods in the state of Eritex and is familiar with your equipment, product name, model and size) to be fully responsible for and coordinate the on-site safety operation.
1.3. 1 according to the delivery certificate provided by your company, cooperate with your warehouse staff or the designated consignor to check whether the equipment box number, product name, quantity, model and size are consistent with the documents, whether the outer packaging is safely packed and whether it is suitable for transportation. In case of any non-conformity with the contract or other conditions unsuitable for loading, inform your warehouse personnel in time and notify the Ministry of Communications.
1.3.2 After the above work is completed, check whether the running floor of the vehicle is flat, whether the shovel plate is twisted firmly, no sharp objects are exposed, whether the buckle is firm or something that affects the loading.
1.3.3 Load and stow according to vehicle condition, equipment size and volume.
1.3.3. 1 Your company should send a forklift loader to cooperate with the qc site supervisor in loading, and ask the forklift to reach the scheduled position. When the forklift can't reach it and small pieces of equipment need to be stacked, the loader should be used. The specific loading situation should be negotiated between the site supervisor and your forklift loader, and absolute attention should be paid to safety.
1.3.3.2 When the forklift truck is loaded, send someone to the safe position of the carriage to guide the forklift driver to the correct position of the goods. When shoveling goods, observe whether the shovel foot position is balanced to prevent the goods from falling.
1.3.3.3 Precautions for stacking goods: put the heavier ones below and the lighter ones above; Put the big one down and the small one down; Valuable equipment with color marks is placed below or in the middle; The goods above should be pressed on the baffle or beam of the goods below, not directly in the middle of the box board.
1.3.4 After loading, bind the goods with rope or cable fasteners.
1.3.4. 1 Check the ropes and cables to be used.
1.3.4.2 Goods that may roll, such as round goods or oval goods, should be padded with sleepers first, and then fixed with wire ropes or ropes.
1.3.5 After loading, car sealing is the last process of loading, which is very important. The site supervisor and the driver * * * check the following items together:
1.3.5. 1 The tarpaulin shall not be worn, perforated or completely covered.
1.3.5.2 The whole vehicle shall be completely covered.
1.3.5.3 The tarpaulin should be fastened firmly, and the tarpaulin on the roof should not be concave to prevent water accumulation.
1.3.5.4 After the goods are shipped, the site supervisor will check the safety of the whole vehicle again and handle relevant documents with your company.
2. Transportation:
2. 1 Operation process of automobile transportation:
2. 1. 1 Contact the consignee indicated on the delivery certificate before delivery, check the delivery address, consignee and their contact telephone numbers, and make an appointment for the arrival time. According to the arrival time, make the driving route, arrange the time plan and strictly implement it. On the second day of shipment, provide the truck number and the driver's phone number to your transportation department for reference.
2. 1.2 Once the goods are loaded and insured, they will be fully responsible for the safe, punctual and intact delivery of the goods to the consignee; If it is not insured, only the outer packaging is guaranteed not to be damaged.
2. 1.3 During the transportation of road goods, other dangerous goods (such as chemicals, etc. ) will not be loaded, will not change the driving route, and will not be transferred to other places. In case of special circumstances, it is necessary to delay the arrival or change the driving route, and inform your transportation department and consignee in time.
2. 1.4 Never drive in bad weather. If the goods shipped by your company are particularly urgent, please call your company for negotiation. (such as strong typhoon, rainstorm, blizzard, hail, etc. ), in case of force majeure or loss, inform your company in time, and both parties will negotiate to solve it.
2. 1.5 give priority to driving on roads with good road facilities (national highways, provincial highways, grade highways, etc.). ).
2. 1.6 During driving, the vehicle condition and the goods on board should be checked regularly.
2. 1.7 For multi-point freight with one car, after loading an unloading point, the driver and the escort reconfirm the freight documents corresponding to the container number to avoid the phenomenon of wrong delivery, missing delivery and over-delivery.
2. 1.8 Do not load (such as drugs, weapons, controlled articles obtained by abnormal means).
2. 1.9 In case of emergency, handle it in time and inform your company.
2. 1.9. 1 If an accident (collision or rollover) occurs during transportation, please refer to "5. Insurance matters "is the handling method.
2. 1.9.2 In case of bad weather during transportation, the goods shall be reinforced and protected, and the consignee shall be telegraphed to wait for handling opinions.
2. 1.9.3 If the goods are lost or stolen on the way, please refer to "Insurance Matters" for the handling method.
2. 1. 10 road freight transportation Our customer center keeps in touch with your company every day and feeds back the information on the way in time.
2. 1. 1 1 arrival time. Highway transportation is generally calculated at an average speed of 400 kilometers per day. (except Tibet)
3. Delivery operation flow:
3. 1 Contact the consignee again one day before unloading, confirm the unloading place and unloading contact person, and contact the other party to prepare unloading tools. If there is your on-site contact information on the delivery certificate, we will contact your on-site contact person before the goods arrive so that he can inform the user.
3.2 In case of rough unloading during unloading, the consignee shall be informed of the value of the goods and the corresponding operation specifications in time, and report to the transportation department of your company, and relevant evidence may be taken if possible.
3.3 Sign for delivery immediately after receiving the goods. The designated consignee or the consignor shall sign for the goods and obtain the official seal of the receiving unit and the ID number of the consignee. Ensure that the receipt documents are clean after receiving the goods. If the consignee has any objection to the appearance of the goods, he shall promptly notify your on-site contact person and handle it together with the Ministry of Transport.
3.4 When the customer refuses the opinion that there is a problem or the transportation quality is not good (when the driver and the escort operate according to the delivery process), the driver and the escort should explain patiently. If the customer intentionally refuses to cooperate with the work and the user's bad review, he should immediately report it to the transportation department of your company.
3.5 Valid receipt documents shall be collected within 65,438+0 months and sent to the transportation department of your company.
3.6 If your transportation department clearly indicates the need for effective document receipt, it shall submit a clear copy to your transportation department within 2 days.
4. Others:
4. 1 Submit the recovered receipt to your transportation department in the form of electronically scanned documents and CD-ROMs every month for preservation. Information tracking interaction is an important content in logistics.
4.2 Provide the power of attorney of the supervisor and interface personnel (no more than 3 persons) every year. During the whole year's operation, your company can only contact the supervisor and interface personnel. If there is any personnel change, inform your transportation department in writing in time.
4.3 Manage every transport record of your company, copy and file all the receipt documents and other transport documents, and keep them for three years.
4.4 Track the transportation with special requirements separately, update the information twice a day, and keep communication with customers and your transportation management personnel at any time to ensure that the goods arrive as required.
4.5 Inquire about relevant transportation information and transportation documents, and provide relevant information in time with the cooperation of special personnel and dedicated lines.
4.6 Cooperate with your company to provide vehicles according to the relevant provisions of the contract.