1, make an appointment
Strict implementation of the appointment system, there is a person responsible for the appointment of students. The staff on duty in the consultation center must interview and consult the students according to the scheduled time.
Step 2 consult
After receiving the student's appointment, the consultant must have a general understanding of the visiting students and make relevant preparations. After the talks, it is necessary to determine whether the next meeting is needed.
3. Effect evaluation and feedback
Evaluate the effect of the students received, and make records if long-term return visits are needed. And do a good job of feedback.
Step 4 introduce
Problems that consultants can't handle should be referred in time.
5. Document management
Students' psychological files are temporarily kept by counselors, but they need to be registered for the record. Every semester, all files are collected and kept by a special counter.
Step 6 communicate
The staff of the consultation center communicate regularly, and some cases can be discussed together to come up with a collective consultation plan to better serve the students.