I. Functions and services of the hotline 12345
Hotline 12345 is a government service convenience hotline set up by local governments, aiming at providing various government services such as policy consultation, complaints and suggestions to the general public. By calling 12345, citizens can easily reflect their problems to the government, seek solutions, or learn about relevant policies and regulations.
Second, matters needing attention when dialing 12345
When calling 12345, citizens should pay attention to the following points: First, ensure that their problems belong to the scope of government services and avoid making irrelevant calls; Secondly, prepare the detailed information and materials of related problems so as to describe them clearly to the staff during the call; Finally, be patient and polite, respect the work of the staff and seek solutions to problems.
Iii. Problem solving efficiency of 12345 hotline
The hotline 12345 will classify the problems reflected by the public according to their nature and urgency. For urgent problems, priority will be given; For general problems, answers or solutions will be given as soon as possible. At the same time, the government will regularly evaluate and improve the service quality and efficiency of the hotline to ensure that citizens' problems can be solved promptly and effectively.
Fourth, other ways to solve the problem
In addition to calling the hotline 12345, citizens can solve problems through other channels. For example, you can go to the government department window to consult complaints; Online consultation and business handling can be carried out through government websites or mobile phone applications; You can also reflect problems through media and other channels to seek social attention and support.
To sum up:
Calling 12345 is an effective way to solve the problem of government services. When calling the hotline, citizens need to pay attention to related matters and be patient and polite. At the same time, the government will also strive to improve the service quality and efficiency of the hotline to ensure that citizens' problems can be solved promptly and effectively. Of course, citizens can also choose other appropriate ways to solve the problem according to the nature and needs of the problem.
Legal basis:
Constitution of the people's Republic of China
Article 4 1 stipulates that:
People's Republic of China (PRC) citizens have the right to criticize and make suggestions for any state organ or state functionary; Any state organ or state functionary has the right to lodge a complaint, accusation or report to the relevant state organ for illegal or dereliction of duty, but shall not fabricate or distort facts to make false accusations or frame up. For citizens' complaints, accusations or exposures, the relevant state organs must find out the facts and be responsible for handling them. No one can suppress it, and no one can retaliate. People who have suffered losses due to the infringement of civil rights by state organs and state functionaries have the right to compensation according to law.
Regulations of People's Republic of China (PRC) Municipality on Information Disclosure
Article 33 provides that:
Citizens, legal persons or other organizations think that the administrative organ fails to disclose government information voluntarily as required or fails to respond to the application for government information disclosure according to law, and may submit it to the competent department of government information disclosure. If the competent department of government information disclosure verifies the truth, it shall urge the rectification or informed criticism.