Communication skills: 6 useful communication skills 1. Judging from the composition of communication, it generally includes three aspects: the content of communication, that is, words; The tone and speed of communication, that is, pronunciation; Behavior and posture in communication, that is, body language. The proportion of the three is 7% for writing, 48% for voice and 55% for behavior and posture. The same words, under different voices and behaviors, show completely different effects. Therefore, effective communication should be a better integration of the three.
2. From the psychological point of view, communication includes consciousness and subconsciousness. Consciousness only accounts for 1%, while subconsciousness accounts for 99%. Effective communication must be subconscious, emotional and sincere communication.
3. In communication? Identification? For different communication objects, such as bosses, colleagues, subordinates, friends, relatives, etc. Even if the communication content is the same, you should use different sounds and behavior gestures.
4. Affirmation in communication means affirming the content of the other party, not just saying something perfunctory. This can be done by repeating the keywords in the other party's communication, or even modifying them in your own language before returning the other party's keywords. This will make the other party feel that his communication has been recognized and affirmed by you.
5. Listening in communication, listening is not simply listening. You need to fully grasp the content and significance of the other party's communication in order to keep yourself consistent with the other party's real thoughts in the content of feedback. For example, many people are visual people, and sometimes they are eager to express their ideas without waiting for the other person to finish, and the result may not be profound.
6. In communication? Follow first and then bring? Whether it is career counseling, psychological counseling or general cooperation, you can use this skill. ? Follow first and then bring? This means that even if your point of view is relative to the other party, you should first make the other party feel that you are recognized and understood in communication, and then throw out your point of view through the induction of language and content.
Communication skills: workplace communication skills, clear communication information.
The basic principle of workplace communication is to convey the information to the other party accurately, so that the other party can understand the information you have expressed in place, which does not lay the foundation for effective communication between the two parties in the next step. Especially some newcomers in the workplace are afraid to communicate with superiors or people with high positions, and like to beat around the bush. In fact, this may be wrong. Remember, no matter who you communicate with, it is very important that your information is concise and easy to understand. Avoid squeezing toothpaste and walk around in the information maze.
For example, you need to report his work flow arrangement to your superior tomorrow.
? Manager Chen, there are two main arrangements for your work tomorrow. On the first morning, you will attend the meeting of Company X, starting at 9: 00 a.m. and ending at 12: 00. Please bring the documents I prepared for you. The second arrangement is 3 pm. XX customer representatives will come to our company to discuss the details of the contract, and it is best to come to our company 30 minutes in advance to prepare. ?
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Consistency is mainly reflected in three aspects: ideological consistency, verbal consistency and information consistency. The consistency of ideas means that the two sides communicate with the same purpose, or communicate to solve problems instead of quarreling; Speech consistency means that the language exchanged between the two sides is not violent, but gentle and friendly; Information consistency means that the information received by both parties is around the theme of this communication.
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