The Ministry of Transport has successively opened the 12328 National Traffic Service Supervision Telephone in cities above the prefecture level, which is one of the ten practical things to be done by the Ministry of Transport in the mass line education and practice activities of "Building People's Satisfied Traffic".
"12328" hotline, as a national unified supervision telephone for transportation services, covers business fields such as roads, waterways, road transportation, urban passenger transport, maritime affairs, search and rescue, etc. It is an important carrier for transportation authorities at all levels to listen to people's voices, smooth public opinion and gather people's wisdom. It is also an important channel for the broad masses of people to express their wishes, reflect their interests and participate in industry governance.
On April 20, 2022, the Ministry of Transport issued a notice requesting that the 12328 hotline play an important role in policy consultation, opinion collection and report handling. ?
brief introduction
The Ministry of Industry and Information Technology recently agreed to use "12328" as the national unified special service number for the supervision telephone of transportation services, which is the unified supervision telephone for social public welfare services in the transportation industry. 12328 its main functions include service supervision, complaint reporting and consulting services in the transportation industry, and its business areas mainly cover road transportation, highways, waterways and other industries.
12328 telephone system construction will adhere to the local-oriented and networked operation, and give full play to the local main role. Relying on the existing service supervision telephone system in various places, call centers will be built mainly in cities above the prefecture level, and a unified and standardized 12328 telephone system will be built nationwide; Adhere to centralized acceptance, carry out their duties, complaints handling, consulting services and other services have been significantly improved, and the three-level network operation of the Ministry, province and city has been realized.
Telephone 12328 will be opened in batches according to the principle of step-by-step implementation. Before the Spring Festival this year, some cities with good foundations will be selected in advance to open the 12328 telephone, and the telephone will be fully opened in cities above the prefecture level by the end of 20 14. ?