In the real society, many occasions are inseparable from job responsibilities. Clear job responsibilities can make employees understand and master job responsibilities, maximize labor management, scientifically allocate manpower, and make people do their best and match people with posts. So do you really know how to formulate job responsibilities? The following are the job responsibilities of the deputy sales manager I have sorted out (selected 15). Welcome to read the collection.
Responsibilities of Deputy Sales Manager 1 I. Hierarchical relationship
1, direct supervisor: sales manager
2. Direct report: sales supervisor
Second, the job requirements
1, college degree or above, major in marketing, marketing management and other related fields.
2.25 years old or above
3. More than two years of marketing experience.
4. Strong communication and coordination skills and good team quality.
5. Strong market development ability.
6. Have many years of rich sales experience, be familiar with the management of all kinds of documents and all the business of the department office, have a deep understanding and understanding of the hotel, and be familiar with the surrounding customer base and hotel market.
Third, job responsibilities
1, be familiar with and master hotel products, and know the sales information of hotel rooms, restaurants and other facilities and services.
2. Investigate and analyze competitors' situation, and master competitors' products, prices and promotional activities.
3. Assist the director to make the annual marketing plan, adjust the plan every quarter, and be responsible for controlling the implementation of the plan.
4. Organize sales staff to jointly design the hotel's promotional activities and product mix.
5. Pay sales visits to some important customers, especially major travel agencies, airlines, embassies and important companies, and evaluate sales contracts.
6, check the monthly customer output and investigate the reasons for no production customers.
7. Solve and coordinate any opinions of customers on the hotel.
8. Assist the Director in drafting the annual hotel marketing plan, including hotel marketing plan, hotel advertising plan, hotel promotion plan and public relations development plan.
9. Assist the Director to guide the advertising activities outside and inside the hotel, and budget the sales activities, advertising activities and public relations activities.
10. Assist the Director to guide the advertising activities outside and inside the hotel, and budget the sales activities, advertising activities and public relations activities.
1 1. Keep good cooperation with relevant departments and keep internal information flowing.
12. Check the mental outlook and gfd of each salesperson to become a professional hotel salesperson.
13. Pay attention to collecting customers' feedback on the hotel and convey it to relevant departments in time to continuously improve the service quality of the hotel.
14, organize internal staff training regularly, so that each salesperson can understand and master the shortcomings in his work.
Responsibilities of the assistant manager of the sales department. Responsible for organizing the reception, visit and business negotiation of sales staff, and assisting the marketing director to be responsible for the reception, visit and business negotiation of important customers.
2. Be responsible for the reservation and reception of large teams and VIP customers.
Third, be responsible for organizing sales staff to collect and handle customers' opinions and suggestions and accept customers' complaints.
4. Be responsible for the establishment, improvement and daily management of Quiet Card customer information database.
5. Be responsible for the negotiation and preliminary examination of contracts (agreements) such as accumulative preferential housing agreements, accumulative preferential leasing agreements for conference rooms, long-term housing agreements and signing fee agreements.
6. Be responsible for the comparison and selection of hotel distribution channels, relationship maintenance and effect evaluation.
7. Participate in the preparation and adjustment of annual hotel marketing plan and hotel marketing plan implementation plan.
Eight, responsible for the preparation and review of the sales report of the department.
Nine, responsible for accepting complaints from subordinates to their immediate superiors and colleagues, as well as complaints from employees of other departments or outsourcing units to subordinates (except my complaints).
X. Be responsible for the business knowledge training and performance appraisal of subordinate employees.
XI。 Assist the immediate superior to be responsible for drafting the relevant standardization documents of the department.
Twelve, complete other work assigned by the immediate superior.
Thirteen, this responsibility shall take effect after the approval of the comprehensive economic and social affairs office, and shall be implemented as of the date of promulgation.
Fourteen, the revision and interpretation of this responsibility book belongs to the General Office.
Responsibilities of Deputy Sales Manager 3 1. Responsible for external sales under the leadership of the general manager and sales manager of the hotel. Put forward the annual marketing plan and sales plan, including marketing, booking service, hotel product promotion, contact with foreign radio stations, TV stations and important newspapers and periodicals, and organize the implementation after the approval of the sales manager and general manager.
2。 Use the hotel's reservation network abroad to provide reservation services for guests in various regions; Collect customer reservation information at any time for the reference of sales managers and general managers.
3。 Implement hotel sales policies and strategies, organize reservation representatives and sales representatives to strengthen direct contact with foreign trading companies, travel agencies, companies and other customers; Sign a contract with a customer.
4。 Collect foreign tourism market information and master the latest trends, characteristics and development trends of the international tourism market; Understand the foreign hotel market, provide important information to the general manager and sales department in time, and provide reference for formulating hotel market management and sales policies, adjusting strategies and room prices.
5。 Grasp the information of foreign tourism exhibitions and put forward the participation plan; Organize manpower and material resources, participate in exhibition activities in time and effectively, seize the opportunity to sign contracts with foreign customers and expand the foreign hotel market.
6。 Keep close contact with the sales department and the front office to ensure the implementation of the guest's reservation.
7。 Guide and train foreign booking representatives and sales representatives, constantly improve their professional quality, ensure the completion of various task indicators, expand the influence of the hotel, enhance the competitiveness of foreign markets, and improve the visibility of the hotel abroad.
Responsibilities of Deputy Sales Manager 4 1. Responsible for implementing the company's marketing strategy, policies and plans;
2, responsible for the regional market new product promotion plan, and organize the implementation and effect evaluation;
3. Responsible for the key research of target customers in the industry market and assist dealers in market development;
4. Responsible for collecting, analyzing, sorting and archiving market information such as customer needs and competitors;
5. Responsible for business contact, consultation and relationship maintenance between dealers and customers;
6. Assist the Finance Department in credit management of dealers, and be responsible for the management of contracts, materials and files between dealers and customers;
7. Be responsible for the decomposition, implementation, tracking and evaluation of the sales plan;
8. Be responsible for brand and price management, and coordinate and handle business conflicts; Provide market violation information and assist in handling.
Responsibilities of Deputy Sales Manager 5 1. Under the leadership of the sales headquarters, work closely with all departments to complete the work.
2. Strictly abide by the company's rules and regulations, and set an example everywhere.
3. Make a sales plan.
4. Determine the sales policy.
5. Design the sales model.
6. Recruitment, selection, training and deployment of sales staff.
7. Inspection and evaluation of sales performance.
8. Sales channels and customer management.
9, financial management, measures to prevent bad debts, accounts recovery.
10. Summarize and report the sales situation in time and put forward reasonable suggestions.
Responsibilities of Deputy Sales Manager 6 1. Under the leadership of the general manager, be responsible for the planning, organization and control of all the work in the sales department, and convey and carry out the management instructions issued by superiors.
2. Formulate the working objectives and sales strategies of the sales department, and make suggestions on sales decisions.
3. Formulate the annual budget and annual, quarterly and monthly work plans of the department, grasp the distribution and completion of various business indicators of the department, control costs and strive for the best economic benefits.
4. Organize sales staff to conduct market research, analysis and forecast. Do a good job in collecting, sorting out and feeding back market information, grasp market trends, actively and timely, reasonably and effectively open up new distribution outlets, strive to broaden business channels and continuously expand the market share of the company's products.
5. Guide the sales staff to make the sales call plan, review the business daily report and check the call effect.
6. Formulate and improve the sales management system.
7. Conduct regular business training and assessment for sales staff, constantly improve working methods and strive to improve sales level.
8. Preside over regular work meetings of departments, listen to work reports, solve problems encountered in work, check the implementation of work and arrange work priorities.
9. Check and supervise the work of employees in this department to ensure the implementation of all planned tasks, rules and regulations and working procedures.
10. Responsible for the business training of sales staff.
Responsibilities of the Deputy Sales Manager 7 1. The sales manager is mainly responsible for the internal staff management of the sales department.
Establish and train sales staff to improve the qualified rate of sales staff. The sales manager should manage and evaluate the sales staff and help to select, supplement and develop the sales team.
2. The sales manager's job responsibilities sometimes feed back customer news in time to promote product improvement and new product development.
The sales manager shall timely feed back the product quality information and assist in solving major quality accidents. Organize market research and feedback the results to relevant departments in time, and put forward suggestions on product development and improvement. Keep in touch with relevant government departments, superior units and users to promote the establishment of new products and technologies.
Responsibilities of the Deputy Sales Manager 1. Sales planning, organization and customer management.
1. Grasp the marketing scope and investigate the current market situation.
2. Decide the trading conditions of new customers.
3. Establish interpersonal relationships with customers.
4. Collect information about competitors.
5. Setting and management of sales targets and quotas.
6. Scientific and effective business analysis.
Second, the measurement management of customers
1, customer sales statistics and sales analysis.
2. Customer's business analysis and guidance.
3, customer funds operation guidance and credit investigation.
Third, customer marketers.
1, customer sales policy formulation assistance.
2. Support the customer's plan.
3. Do market observation from customers.
4. Provide promotion guidance for customers.
Fourth, marketing technology.
1, technical seminar held.
2. Teach the basic knowledge of commodities and sales.
3. Accompany sales and assist in marketing.
4. Sales activities, after-sales service guidance and complaint handling.
V. Professional Marketing
1. Business of accepting orders
2. Contact the company about sales.
3. Account recovery.
4. Daily, weekly and monthly sales summary and report.
Responsibilities of Deputy Sales Manager 9 1. Simple analysis of customer needs, coordination and organization of technical personnel to discuss needs, writing programs;
2. Achieve the sales target according to the regulations, and provide customers with active, enthusiastic, satisfied and thoughtful services;
3. Familiar with the company's products, actively follow up with customers, be able to conduct product demonstrations and organize business negotiations to achieve a single order;
4. Collect and find customer information and establish customer files;
5. Complete the sales tasks assigned by the company according to the marketing plan.
Responsibilities of Deputy Sales Manager 10 1. Make a sales plan according to the company's sales target and complete the sales task;
2. Responsible for sales, project follow-up and problem solving;
3. Understand and explore customers and introduce the advantages and characteristics of their products;
4. Collect customer information and be able to independently undertake the operation status of business (distribution, retail, major customers and other businesses);
5. Provide professional consultation for customers.
Responsibilities of Deputy Sales Manager: 1 1 1. Responsible for implementing the company's marketing strategy, policies and plans;
2. Responsible for market research and demand analysis;
3, responsible for the annual sales forecast, target setting and decomposition;
4. Determine the target system and sales quota of the sales department;
5. Responsible for the key research of target customers in the industry market and assist dealers in market development;
6. Be responsible for the decomposition, implementation, tracking and evaluation of the sales plan.
Responsibilities of Deputy Sales Manager 12 1. Daily management of regional sales.
2. Plan, arrange, guide and supervise the sales work of the sales staff in this region.
3. Make the regional sales plan, complete the sales target set by the company, and ensure the customer's payment.
4. Master the relevant technologies of the company's products and have the ability to provide technical services to customers.
5. Be responsible for the development, communication and coordination of local distributors.
6. Establish and maintain smooth sales channels; Develop new customers and maintain existing customers.
Responsibilities of the Deputy Sales Manager 13: Be fully responsible for the implementation and management of the daily sales of the hotel, do a good job in customer development and maintenance, and ensure that the implementation of the hotel sales will improve the hotel operation. Cooperate with general manager to do a good job in hotel sales.
1, carry out and implement the daily sales work of the hotel according to the sales tasks and indicators issued by the general manager.
2. Assist the general manager to make the hotel sales plan and customer maintenance plan and be responsible for their implementation.
3. Communicate with all sales channels and deal with various problems in cooperation in time.
4, according to the needs of different agreement companies, formulate the required agreement contract text.
5. Be fully responsible for the audit and dunning of accounts receivable.
6, fully grasp the hotel sales policies and systems, according to the requirements.
7. Communicate with the general manager regularly, analyze the operating conditions of the hotel, and make new sales plans according to the analysis results.
8. Be responsible for checking the intermediary commission.
9. Be responsible for completely inputting hotel agreement data into PMS system and updating it regularly.
10. Know the daily room condition of the hotel in time, control the flow reasonably and maximize the income.
1 1. Cooperate with regions to carry out joint sales.
12. Assist the general manager to guide and train the front desk staff in hotel sales policies, indicators and skills.
13. Complete other tasks assigned by superiors.
Responsibilities of Deputy Sales Manager 14 1. Responsible for the overall management of marketing business, and report the daily work of the sales department to the company leaders regularly;
2. Implement and complete all the tasks assigned by the company leaders, and achieve the sales targets at all stages of the project;
3. Responsible for on-site standardized management, contact and communication of distribution agents, and organize the daily work of cooperation signing and docking sales;
4. Organize regular sales meetings, check and arrange, manage and standardize marketing behaviors;
5. Be responsible for the training, management and assessment of the property consultant of this project;
6. Responsible for handling all kinds of certificates required in the process of sales and delivery;
7. Deal with serious complaints from buyers and maintain the company's image and reputation;
8. Formulate and implement marketing planning scheme, advertising promotion and other related work;
9. Assist the sales supervisor to handle customer complaints;
10, responsible for the overall management and implementation of overall sales and customer service.
1 1. Obey the arrangement of the leader and complete other tasks assigned by the leader.
Responsibilities of Deputy Sales Manager 15 1. Cooperate with the company to formulate marketing strategic planning and provide suggestions and information support for major marketing decisions.
1. Cooperate with superiors to be responsible for the company's marketing strategic planning, and provide suggestions and information support for major marketing decisions.
2. Regularly and accurately provide information about sales, cost control, sales revenue and other information reflecting the current situation of the company's marketing work to the company's general manager and administrative human resources department, and provide information support for the company's major decisions.
3. Organize the formulation and implementation of various sales management systems and regulations, and organize the establishment of a sales management system.
4. Under the leadership of the general manager of the company, work closely with all departments to complete the work.
5. Strictly abide by the company's rules and regulations, and set an example everywhere.
Second, organize the formulation of annual sales targets and plans, and subdivide the work target plan.
1. Make sales plans, determine sales policies and design sales models.
2. Participate in the formulation of annual sales targets and plans, submit them to the company leaders for decision-making, and supervise and inspect the implementation.
3. Organize the formulation of the company's sales management system, fully mobilize the enthusiasm of sales staff, establish a sound sales network, and improve the market share of products.
4. Divide into daily, weekly, monthly and quarterly plans according to the total amount, and submit them to the General Manager and Administration Department before the end of each month. How many tens of thousands have been quantified?
5. Deploy and supervise the implementation of sales targets and plans. At the beginning of each month, report to the General Manager and Administration Department 1-3 to summarize the implementation of the target plan of last month. The specific number of times it was completed.
Responsible for department management and improve execution.
1, build and train American guide sales staff, and improve the qualified rate of American guide sales staff. Make a training plan and train the American director 1 time every month to improve the sales ability of employees in this department in an all-round way. The training plan shall be submitted to the General Manager and the Human Resources Department in writing.
2. Make assessment plans at all levels of the department, manage and regularly assess the sales director, and assist the Human Resources Department in selecting, supplementing and developing the sales team.
3, cooperate with the product sales progress, formulate departmental work plan, reasonable arrangement of departmental work.
4. Manage, check and evaluate the implementation of various work plans of employees in this department.
5. Make the service and delivery plan of the sales department, and make the internal bonus distribution plan.
6. Check the sales situation and sales commission of American directors every month, make statistics and input them into the computer, and report the relevant information to the administrative human resources department.
7. Carefully organize the sales department to deliver goods to different levels of stores in a planned way to improve the company's economic benefits.
8. Strictly control and check the information and products filled in by the sales director for errors and omissions, so as to correct them in time.
9. Every activity helps the sales director to formulate sales tasks and formulate corresponding reward and punishment systems according to the completion.
10, strictly control and gradually reduce sales expenses, save expenses and reduce sales costs.
1 1, understand the sales progress, understand the ideological trends of employees, organize meetings to communicate and boost morale.
Fourth, make a customer management plan, strengthen customer management, and feed back all questions raised by customers in time.
1. Make a customer management plan to ensure quality service for customers.
2. Responsible for organizing customer management and establishing product maintenance files and customer files.
3. Receive important customers, organize public relations activities and maintain good relations with customers.
4. Do a good job in customer measurement management, such as brand sales statistics and sales analysis of our company; Business analysis and guidance of customers; Do market observation from customers; Do promotion guidance for customers.
5. Be a good customer marketing consultant, such as: assisting in formulating customer sales policies; Support customer's sales plan (expanding customers, transferring customers, promoting micro-mall, etc.). ).
6. According to the sales plan, assist the sales director to organize regular sales activities, complete after-sales service guidance, and handle all problems complained by customers. Handle customer disputes in time, and report to the superior as soon as possible if they cannot be solved.
7. Handle customer complaints. Implement customer satisfaction survey and give timely feedback.
5. Strictly abide by the company's rules and regulations.
Six, complete other tasks assigned by the general manager.
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