2. Respond to telephone consultation and network consultation;
3. Accept telephone orders and online orders, and process orders;
4. Visit and maintain customers and service orders.
5. Record and summarize the consultation events, analyze them in time and feed them back to the superior supervisor.
Job responsibilities of network customer service Fan Wen 2 (1) is responsible for collecting customer information, understanding and analyzing customer needs, and planning customer service plans.
(2) Responsible for effective customer management and communication.
(3) Responsible for establishing a customer service team and training customer representatives and other relevant personnel.
(4) Visit customers regularly or irregularly to check the maintenance of customer relationship.
(5) Be responsible for developing and maintaining good customer relations.
(6) Responsible for organizing after-sales service of the company's products.
(7) Establish after-sales service information management systems such as customer files and quality tracking records.
Responsibilities of online customer service: Fan Wen31,online customer service of the company's online trading platform;
2. Pre-sales support: product introduction, guiding and persuading customers to reach a deal;
3. Sales tracking: tracking the production, delivery and logistics status of customer orders;
4. After-sales service: handling customer feedback, returning goods, handling complaints, etc.
Network customer service job responsibility model 4 1, stick to your post, be loyal to your duties, and establish the consciousness of serving customers wholeheartedly.
2. Represent the interests of customers internally and the image of the company externally, and fulfill the standard requirements of the first inquiry responsibility system.
3. Be polite, enthusiastic and quick to answer the questions raised by customers, with clear voice, the same enthusiasm and patience.
4. Skillfully accept the various business needs of customers to ensure that there are no accidents, no mistakes and no missed calls.
Don't handle emergencies that you can't handle. You should report or notify the leaders of relevant departments in time and record it in the shift book.
6. Be familiar with and master business knowledge, business operation skills and related business processes, and report any abnormal operation of machinery and equipment in time.
7, succession at the same time, pay attention to the key situation, to ensure the accuracy and continuity of the work.
8. Summarize the key and difficult issues of the consultation and demolition in time, give timely feedback to the problems found in the process of customer service and actively put forward suggestions for improvement, and report the summary work log to the head of customer service department.
9. Care about the collective, strive to complete the matters assigned by the leaders, and abide by the company's rules and regulations.
Network customer service job responsibilities model essay 5 1. Maintenance of major online stores and BOLG brands.
2. Posting and topping in major forums
3. Give affirmative answers to customers' online inquiries and questions.
4. Complete other tasks assigned by the planning director, and complete them on time and with good quality.