Personal work summary of supermarket service desk

Model essay on personal work summary of supermarket service desk

Chapter 1: Summary of personal work of supermarket service desk.

Time always flies, and in a blink of an eye, the new year comes quietly. In the past 20xx years, I would like to express my gratitude to the sisters at the service desk, regardless of merits and demerits. Without their active cooperation and hard work, it is difficult for the service desk to work smoothly. At the same time, I also take this opportunity to thank the store manager, as well as the floor managers and department heads for their strong support and cooperation, so that our service desk staff can boldly carry out their work.

Speaking of the summary of the service desk for 20xx years, first of all, the service desk should serve the customers of the whole store and the employees of the whole supermarket. At least half of customer packages, regardless of size, are handled by service desk staff. We have taken bending over and tiptoeing as physical exercise; We are "apology commissioners" again. No matter right or wrong, if the customer is dissatisfied, complain to us, and we have the responsibility and obligation to apologize to the customer on behalf of Cai Feng Supermarket. I can't remember how many times we tried to persuade customers by drinking drinks that customers thought were expired.

First of all, there is less publicity on the radio. Because the service desk is busy, I have to handle more affairs and be on duty at the cashier. Two people in each class go to work without a vacation, and some people take a vacation and only one person goes to work. How busy are you? Briefly talk about what to do, for example; Broadcast, invoice, change, issue exchange forms, register gifts, apply for membership cards, send customers' exchanges and returns to various departments, and access packages for customers. ) often leads to the failure of playing, which can't help all kinds of promotion activities well. As the person in charge, I deeply understand the difficulty of docking this work with the service desk. Second, there is less communication with floors and departments. Because I am busy, I ignore the communication with the floor, and everything is hidden in my stomach, so there will be a phenomenon that you don't know me and I don't know you.

Third, some customers don't pay for losing their parking cards. Sometimes they quarrel with customers because they are too busy, and sometimes customers lose their cages. Although we compensated our customers, they were still very dissatisfied. Wait a minute.

It is never too late to mend. Now that the crux of the problem has been found, I believe I won't make the same mistake again in my future work. Here, I also hope that the leaders and partners of all departments will give us more valuable opinions and suggestions, and I will be full of confidence and go all out to make 20xx better.

Chapter II: Summary of Service Desk's Work in 20xx Years

Time always flies, and in a blink of an eye, the new year comes quietly. In the past 20xx years, I would like to express my gratitude to the sisters at the service desk, regardless of merits and demerits. Without their active cooperation and hard work, it is difficult for the service desk to work smoothly. At the same time, I also take this opportunity to thank the managers and supervisors of all departments for their strong support and cooperation, so that the service desk staff can work boldly.

First of all, in the handling of after-sales service, we can't judge the situation and grasp it flexibly. When we encounter a complaint, we can't think completely from the customer's standpoint. We subconsciously think that customers are here to "wrangle", just because the requirements provided by customers are too excessive, and we don't know what to do. In the end, the incident worsened and the loss was greater, which was unacceptable to both suppliers and manufacturers. In this case, the service desk staff worked closely together and patiently persuaded every customer. Even if you are attacked and maliciously abused by customers, you should exercise restraint as much as possible. Put the company's interests first, try to maintain the social image of the company, handle every complaint reasonably, and don't escalate the complaint.

Secondly, there is less communication with various departments. Because you are busy, you ignore the communication between various departments, and everything is hidden in your stomach, so you don't know me and I don't know you. In view of this situation, while solving all kinds of complaints, the main service desk strengthened communication and cooperation with various regions, and immediately fed back the problems to the regional supervisors. So that they can effectively reduce all kinds of complaints after targeted work and rectification. The front desk is due to

The particularity of work is the first window for the store to receive customers. Therefore, there are higher requirements for staff's service consciousness and service attitude. Front desk personnel are strict with themselves according to the requirements of pre-training Everyone puts himself in the position of the host of the reception desk and works hard, hoping to add luster to it. Employees are United, friendly and live in harmony. It fully embodies the collective cohesion and greatly improves the service quality of the reception desk in a short time.

As a supervisor, the management of employees is a compulsory course, which is very difficult. Everyone's experience and personality are different. How to make the employees of this department work hard in one place is not as simple as lip service. Through the study of relevant professional theoretical knowledge and the application in practical work, I made great efforts in personnel management. First of all, I really care about and respect employees psychologically, I really think about employees, and I really hope employees can make progress. On this basis, we should carry out targeted ideological communication and business training for employees, solve employees' thoughts, set clear development goals, and really stimulate employees' initiative and enthusiasm, and then let employees know how to do it and how to do it better through business training. In the management of work, we should always be strict. As long as we make mistakes in principle, we will never condone them. In this way, employees can be motivated from the inside and play a role from the outside.

In addition, the service desk will focus on improving service quality. Handle customer complaints reasonably and train employees' business knowledge. Here, I also hope that the leaders and partners present here will give us more valuable opinions and suggestions, and I will be full of confidence and go all out to make 20 1 1 better.

Chapter III: Personal Work Summary of New Staff at Station Service Desk

In the past few months, with the support and help of leaders and colleagues, I have been strict with myself and completed my work well as required. During this period, I also learned to sell tickets, and I also realized the positive atmosphere of the ticket office. We all race against time, changing staff every hour, and telling passengers at the 14 window that the East Hall is a state-run station, in order to prevent passengers from getting on the wrong bus under personal influence.

After studying ticket checking, every time you arrive at a departure point, you should inform passengers to check in and get on the bus. If you see that a passenger has misread the ticket gates, you will seriously explain the number and direction of the ticket gates to the passengers, and you will also go to high-speed study. The high-speed staff is really admirable. In the scorching sun, they are still so United and happy to work. This is a concentrated expression of firm team spirit. The formation of team spirit does not require team members to sacrifice themselves. On the contrary, express individuality and expertise, ensure that members * * * clearly cooperate with each other to achieve the mission objectives, and the internal motivation generated by the cooperation model. Without correct management system, good working attitude and professionalism, there will be no team spirit. Through these months of study and work, the work mode has been improved and the work style has changed greatly.

1 Daily management of the service desk. As a member of the service desk, I clearly realize that the service desk is the management organization under the direct leadership of the director and the monitor, the backbone connecting the preceding with the following, the link between internal and external coordination, and the center to push all work forward to the goal.

2 Strengthen your own study and improve your professional level. Because you feel that your knowledge and ability are insufficient, you have a certain distance from your post, so you dare not take it lightly, learn from your colleagues around you, treat all tasks with a correct attitude, love your job, actively improve your professional quality, strive for the initiative of your work, be enterprising, and strive to improve work efficiency and quality.

3 existing problems and the direction of future efforts I can love my job, but there are also some problems, mainly in the following aspects: First, as a member of the service desk, I am a new post, and I can't do a lot of work while trying to figure it out, so my work efficiency needs to be further improved. Second, some of the work is not detailed enough and the work coordination is not in place. In the future, I will strive to improve my professional work level and make my own contribution. First of all, I should study harder and read more books.

Second, based on the principle of seeking truth from facts, report the information of superiors to subordinates, be a good employee, abide by the internal rules and regulations of this site, safeguard the interests of this site, actively create higher value for this site, and strive to achieve greater work results.

Chapter 4: Summary of Service Desk Work

Time always flies, and in a blink of an eye, the new year comes quietly. In the past 20xx years, I would like to express my gratitude to the sisters at the service desk, regardless of merits and demerits. Without their active cooperation and hard work, it is difficult for the service desk to work smoothly. At the same time, I also take this opportunity to thank the managers and supervisors of all departments of the shopping center for their strong support and cooperation, so that the service desk staff can work boldly.

20xx is a year with high frequency of opening stores. I was lucky enough to attend the opening ceremony of various stores and saw the glory and jubilation of the opening of new stores. I am proud of being in such an efficient and United team. Before each chain store opens, staff training is essential. Obeying the arrangement of the company's human resources department, I participated in the new employee training of 20xx shopping center, Macheng, Longgan Lake and other stores. Every lecture reminds me that I should be a model of this subject. And every training, let me deeply understand the shallow knowledge and lack of experience. In the future, I will focus on deepening my eloquence and strive to make every theme clearer and more vivid.

Speaking of the summary of the service desk for 20xx years, our sisters all laughed and said that it could be expressed by several nicknames. First of all, we are the "Sichuan Bangbang Army". The service desk for storing parcels has changed from the initial supermarket loss prevention to serving all customers in the store. At least half of the customer's packages, regardless of size, will be stored and taken out by the service desk staff. We have taken bending over and tiptoeing as physical exercise; We are "apology commissioners" again. Right or wrong, if customers have any dissatisfaction, we have the responsibility and obligation to apologize on behalf of the shopping center. I can't remember how many times we tried to convince customers by drinking yogurt that customers thought was expired. We are also "junior financial members". Selling more than 2 million yuan of shopping vouchers every year, while ensuring that each sale is clear, we must also make concessions; We are also "flexible software" and need to flexibly control every work link?

In fact, we have to sum up every time. Only by calming down and reviewing can we find the achievements and shortcomings in our work. The achievements are in the past and have come to an end. Only by fostering strengths and avoiding weaknesses can we do better in the coming year. In 20xx, I made some mistakes in the work of supermarket (service desk). First of all, gift management is not in place. In the first half of the year, there were also cases where the distribution of gifts by manufacturers did not match the inventory. In the second half of the year, after communicating with other stores in the company, I adopted the scheme of using gift certificates. In this way, the direction of gift loss is clarified, so that promoters and service desk personnel can be honest and upright, and * * * will take care of gifts; In addition, our management awareness of gift freshness is relatively weak, which leads to after-sales and brings certain economic losses to supermarkets. The occurrence of this incident sounded the alarm for us. Afterwards, every time we accept a gift, we will strictly check the bottles and bags. Secondly, we can't judge the situation and master it flexibly in the handling of after-sales service. When we encounter a complaint, we can't think from the customer's standpoint. We subconsciously think that customers come to "wrangle" just because the requirements provided by customers are too much. It is this idea that has also given us a "blow" this year. I don't know if you are familiar with it, but you will compete with customers, and eventually the incident will deteriorate and the loss will be greater, which is difficult for suppliers and manufacturers to accept.

For shopping centers, compared with 2005, complaints from all departments have declined, which not only reflects that all departments have implemented the "three services, three services and one-stop service", but also reflects that all departments are trying to eliminate hidden dangers in the bud. The service desk also made mistakes in the following aspects. First, the terms of service are not in place. Last August, because the language of the service desk staff was not in place, a vicious fight was caused by the return of goods. Although I gained the understanding of my customers in my own way afterwards, it was an unpleasant experience for our customers and us.

Second, there was no perfect shopping voucher management system in the first half of the year. Due to the imperfection of the system, there are too many loopholes in trusting employees only, and the responsibility is not clear when problems arise. If something happens after the system is stipulated, the scope of inspection will be small and the responsibility will be clear.

Third, there is little radio publicity. Because the service desk is busy and handles more transactions, it often leads to broadcasting.

As an old announcer, I deeply understand the difficulty of contacting the service desk.

Fourth, there is less communication with various departments. Because you are busy, you ignore the communication between the various departments of the shopping center and hide everything in your stomach, so you don't know me and I don't know you.

It is never too late to mend. Now that the crux of the problem has been found, I believe I won't make the same mistake again in my future work. Here, I also hope that all the leaders and partners present here will give us more valuable opinions and suggestions. I will be full of confidence and go all out to do better in 2007.

Chapter 5: 20 14 Summary of the work of the station service desk in the first half of the year

The first half of 20 14 will be over soon. With the support and help of company leaders and colleagues, we have made great progress in our thinking, study and work, and we can't grow up.

We will try our best to complete every problem. Compared with my colleagues, I am not the best, but I have a studious heart and I will learn from the advantages of other colleagues. For example, Zhang's patient answers to passengers, his familiarity with business knowledge, Pang Yunlong's composure and Liu Yang's cheerfulness. Every colleague has too much to learn, and I think I will make continuous progress under their influence. Many people think that customer service is just a place to consult the number of trains, but we all know that we still have an important task-after-sales service. Speaking of after-sales service, everyone is familiar with it. It is a series of services provided by enterprises after selling their products to consumers. The after-sales service here is also a problem reflected by passengers after taking the bus. In today's fierce competition in the passenger transport market, passengers' awareness of rights protection has improved. When choosing a vehicle to travel, we should not only choose the vehicle type and service, but also choose the guaranteed service. Customer service is the main way for passengers to reflect their problems. In the face of the problems reflected by passengers, carefully record and deal with them, truly safeguard the rights and interests of passengers, win a good reputation for the hub, play the role of the station's first business card, enhance market competitiveness, and add luster to the development of passenger transport in the hub.

Maintaining an optimistic attitude is an important condition for me to do a good job. I always remind myself to keep a positive attitude, love my job, put myself in the position of a learner and study hard. Every colleague is my mentor, and their rich experience is a valuable asset and the source of my learning. "No matter big or small, we will do our best." No matter big or small, we will certainly learn some knowledge and accumulate experience. Because every day, I compete with individuals to call customers, and there are often quarrels. Sometimes, when they scold us, there is no need to get angry. Have a happy outlook. I remember Mr. Jin Yong once said, "If you don't get angry, you win." Whether you are scolded by passengers or encounter something unsatisfactory, you should face it calmly and don't get angry.

Secondly, the competition is fierce, especially now that the price of trains has been reduced and the number of private cars has increased, which has robbed us of a large number of customers. We should speak with service, bring more passengers back, provide meticulous service and really understand what passengers need.

Finally, my advice to myself is:

1. As a terminal employee, we should not only be down-to-earth and do things seriously, but also pay attention to communication with various departments. Understand the development of the company and the work content of each department. With these knowledge reserves, you can answer all kinds of passengers' questions in time and accurately.

2. In accordance with the provisions of the premise, but also pay attention to methods, a firm attitude, euphemism, and strive to improve the quality of service.

3. Be considerate and careful in doing things. Sometimes because some small problems lead to big mistakes, always think of the consequences first;

4. Work progress and problems encountered in the process of work should be fed back to the superior because they cannot be handled in time.

5. Strengthen the study of etiquette knowledge. Studying at work is not enough. After work, you must also learn relevant professional knowledge and understand the common sense of etiquette that you must abide by when interacting with people. But I am also soberly aware of my own problems, and I am not careful enough to consider the problems comprehensively. If I want to do well, I must go deep into the business and understand the psychological resilience of passengers.

6. Put forward some useful rationalization proposals.

7. Improve your awareness of active service.

These are exactly what I lack in my work. Through thinking, I think that no matter which position, no matter what job, it is a part of the company's overall organizational structure, and it is for the company's overall goals. Customer service should be "the starting point of company image and service". Because for passengers, the service desk is their first contact with the company and their first impression of the company. The first impression is very important, so the service desk represents the image of the company to a certain extent. At the same time, the service of the terminal building to passengers begins with the service of the service desk, and a good start is half the battle. With the understanding of its importance, I further thought about how to do my work well. So I will definitely work harder in the days to come.

May the future of the main station flourish.

Chapter VI: Summary of the work of supermarket service desk staff.

Time always flies, and in a blink of an eye, the new year comes quietly. Over the past XX years, regardless of merits and demerits, we should express our gratitude to the sisters at the service desk. Without their active cooperation and hard work, it is difficult for the service desk to work smoothly. At the same time, I also take this opportunity to thank the store manager, as well as the floor managers and department heads for their strong support and cooperation, so that our service desk staff can boldly carry out their work.

Speaking of the summary of the service desk in XX years, first of all, the service desk should serve the customers of the whole store and the employees of the whole supermarket. At least half of customer packages, regardless of size, are handled by service desk staff. We have taken bending over and tiptoeing as physical exercise; We are "apology commissioners" again. Whether it is right or wrong, if the customer is dissatisfied, complain to us, and we have the responsibility and obligation to apologize to the customer on behalf of Cai Feng Supermarket. I can't remember how many times we tried to persuade customers by drinking drinks that customers thought were expired.

At the same time, we also made mistakes in the following aspects.

Second, there is less communication with floors and departments. Because I am busy, I ignore the communication with the floor, and everything is hidden in my stomach, so there will be a phenomenon that you don't know me and I don't know you.

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