JD。 COM: "The customer is consulting other customer service and can't reply to the customer's message." Why?

The customer in JD.COM is consulting other customer service, and can't reply to the message that the customer service is not online. First, determine the reason why the customer service doesn't reply to the message. If it is not working hours or has nothing to do with the situation, then the complaint is somewhat unreasonable. If you deliberately don't reply to messages during working hours, you can apply for platform customer service.