How can I check the express delivery if I lose the number of Zhongtong?

1. For online shopping goods logistics, if the seller doesn't tell the buyer the logistics information, the buyer had better ask the seller for the logistics company and the waybill number, and go to the courier company official website to inquire; Sometimes, due to the efficiency problem of the staff of the courier company, the solicitation information cannot be returned to official website in time, resulting in no courier information returning to the online shopping platform. In this case, wait patiently, or call the express customer service according to the order number and solicitation address provided by the seller, and ask the customer service for help.

2. If the sender loses the courier, neither he nor the recipient has the waybill number to check the delivery status of the courier. If the sender can find the shipper, the sender had better ask the shipper for the waybill number. Generally speaking, the consignor has a copy of the consignment information at hand to record his performance. Of course, some canvassers are dragging their feet and won't pay attention to you, so this method may not work. In any case, as long as the contractor cooperates, this method is feasible and try as much as possible.

3. If, as the recipient, the sender fails to provide the courier number, but can provide the information of the courier company, the recipient can try to find the corresponding delivery personnel at the destination of the courier company, ask them to help check whether they have arrived at the destination, and inform them when they arrive. This method will certainly work as long as the deliveryman cooperates, and it will be better for them or let acquaintances find them.

Extended data:

Compensation for express loss

According to the provisions of the Postal Law, if the uninsured vouched mail is lost, damaged or missing, it shall be compensated according to the actual loss, but the maximum amount of compensation shall not exceed three times the fee charged; Article 20 of the Measures for the Administration of Express Delivery Market stipulates that in the process of express delivery service, if the express mail (mail) is delayed, lost, damaged or inconsistent with the content, the enterprise engaged in express delivery business shall make compensation according to the agreement with the user.

If there is no agreement on compensation between the enterprise and the user, the insured express mail (mail) shall be compensated according to the insured amount.

For uninsured express mail (mail), compensation shall be made in accordance with relevant laws and regulations such as People's Republic of China (PRC) Postal Law and People's Republic of China (PRC) Contract Law.

If consumers are not satisfied with the results, they can appeal to the Municipal Postal Industry Complaint Center, mediate in accordance with the Measures for Handling Postal Consumers' Complaints of the State Post Bureau, or bring a lawsuit directly to the people's court.

References:

Baidu encyclopedia -ZTO express