"I haven't called a car for almost five months!" Consumer Mr. Tao said. "The price 1.9 times, the car still won't come!" Consumer Ms. Wang said.
In addition to the difficulty of calling a car, there are also problems with the easy cash withdrawal service. "I charged 400 yuan, and a friend saw the easy advertisement I shared, and then charged 1000 yuan. Now I can't get it out. " Mr. Xu introduced. The balance of another Miss Ye reached 2000 yuan.
It is difficult to call a car and withdraw cash one after another, which makes people worry about how easy it is to use a car. On April 14, a WeChat official account published an article "Easy Running Boss, can you get all the money back?" , instantly detonate the social circle.
As you can see on the Easy App, the app is still running, and there are tips for recharge promotion in eye-catching places. But the company doesn't have a customer service phone number, so we can only contact customer service by email or online consultation. It's easy to get to the Shanghai branch on Longchang Road. The company is unattended on weekends, and many cars are parked in their designated parking spaces.
This matter is verified by a branch. The relevant person in charge urgently said that the relevant situation has been noticed and the company is organizing a response.
At 4 o'clock in the evening, I finally got a relaxed response. It is easy to directly point out that the company boss did not run away or transfer all the shares. The WeChat article was maliciously fabricated and was suspected of spreading false statements. The company is collecting evidence and will report the case to the public security organ.
Although it is easy to deny the content of the article, during the investigation, many consumers did report that it was "easy to take a taxi" and "difficult to withdraw cash".
In this regard, the person in charge replied that it is easy to connect data with the regulatory information interaction platform of relevant state departments. In this process, the system may be temporarily unstable, which may slightly affect some system functions. "Due to the short-term instability of the system due to data docking, it will really affect the withdrawal of individual drivers on the same day." The person in charge said that the relevant data docking work is expected to be completed in the near future and the system will return to stability.
In addition, Yizhi also suggested that the current withdrawal time of the owner is working days 10:00- 15:00, and the owner can withdraw cash normally during this time period.
Report the situation to the Municipal Consumer Protection Committee. The other party said that this year has received many complaints about easy access to cars.
"But the company's customer service phone number has been cancelled, so we can't get in touch with the company and win negotiation opportunities for consumers." A related person from the Consumer Protection Committee said that at the beginning of this year, the Consumer Protection Committee also organized an interview meeting for private car companies, but it was easy to send staff to attend.
How to manage prepaid funds? How to guard against possible financial risks? What if the user asks for a refund? For these questions that users care about, the answer they got last year was: no answer.
At that time, Yizhi also responded that the prepaid money can only be refunded within three days, and other circumstances will not be refunded.